Heritage racebook not up to Heritage standards

[Thunderground]

Today they closed a race, while the horses were still loading into the gate. There were at least 30 seconds left. Heritage accepted the first part of the wagering process (no popup telling me the race was closed), but when I pushed enter for the wager, it was refused. Wrong timing on their behalf. By a big margin. Only they don't take responsibility for it, because they blame it on their outside provider... It cost me a winning exacta. The race was R2 at Saratoga this Sunday.

The very next race I bet an exacta and trifecta. It was a small field and either one of those bets would almost certainly win. Again the bets made it through the first part of the wagering process. And this time they were accepted after I hit enter. I never saw an error message. But once again there was a problem. They charged me for the losing exacta, but didn't pay me for the winning trifecta. It turned out the race had no trifecta wagering...

I usually bet close to the time race goes off. Once, and once only, this produced a post-bet. The race had gone off earlier than I expected. Such a wager should never stand. And yet Heritage charged for me for it. This was a while back. I tend to let these things go, and just move on. It's just a waste of time when you already know they're going to blame it on their outside provider, where I would expect them to take responsibility for the errors of that outside provider. It's their choice of outside provider, after all.

Heritage is a good book, of course. But that standard does not carry over to the horse racing side of things.

[themike78]

All offshore books suck for horses. Really no need to use them for horses when they have legal horse betting sites in the U.S that are much better.

[littlekona]

I disagree, I think heritage is one of the better horse books esp when it comes to accepting bets near post times as others I use like looselines(which I do like) closes at the documented posts most races...If you are betting offshore you have to get your wagers in with time to spare esp since there is video lag of 30 seconds to 2 minutes on most tv or video..Heritage also grades there bets very fast and offers most all gimmicks with 10000$ max payouts on major tracks...It also tells you right away if bet is accepted or not.I rate them A only because the max bets at some smaller tracks is only 50$ WPS other then that A+++++

[Thunderground]

What is there to disagree?

They just did it again. Closed the race too early, and cost me a winning trifecta!! R2 at Saratoga. Again, bet passed the first part (no race closed message), but blocked from entering the bet, with the horses still being loaded into the gate.

Maybe books should give some information about who their outside provider is, so we can avoid crap like this.

[Thunderground]

How the F*CK can they keep closing races, while the horses are being loaded into the gate, when they normally don't do that?!!

In the last two days they've now cost me a winning exacta and two winning trifectas. What's the point of playing the ponies if a book is going to be THAT bad?

[littlekona]

you wait till they are loading??? While you may think or see they are loading on ure video the race most likely has gone off due to feed delay of 30 secs to 2 mins...Even ADW lock like that...ive had no issues wagering on Parx, Finger, Saratoga and Delaware so far today...

[Laz]

All offshore books suck for horses. Really no need to use them for horses when they have legal horse betting sites in the U.S that are much better.

While you are correct there is obviously better options in the States "legally"....they also come with the ridiculous archaic horse racing tax law that anything exotic over 600/1 and your Uncle Sam comes for his piece. That's the main reason I go offshore for horses.

[Laz]

I disagree, I think heritage is one of the better horse books esp when it comes to accepting bets near post times as others I use like looselines(which I do like) closes at the documented posts most races...If you are betting offshore you have to get your wagers in with time to spare esp since there is video lag of 30 seconds to 2 minutes on most tv or video..Heritage also grades there bets very fast and offers most all gimmicks with 10000$ max payouts on major tracks...It also tells you right away if bet is accepted or not.I rate them A only because the max bets at some smaller tracks is only 50$ WPS other then that A+++++

I've been a pretty decent size horse player at Heritage for years and have brought that 50$ max up to them as well as Heritage Insider but have never received a response aside from "we'll look into it".

My other gripe with their Racebook would be no pick fours or pick fives.

I think 5dimes has the best offshore Racebook by far but I was given the door after Tony and Becky said "You know more than we'd like someone to know about horse racing".

[littlekona]

No taxes, bigger payouts sicne $$$ dont go into pools esp at smaller tracks and huge rebates 4 % heritage 7% i get at looselines!

[SBR Forum]

We've shared your feedback with Heritage. Please provide your account number in an email to us at mail@sportsbookreview.com in case you'd like a specific response to one of the sequences you described.

[SBR Forum]

We've shared your feedback with Heritage. Please provide your account number in an email to us at mail@sportsbookreview.com in case you'd like a specific response to one of the sequences you described.

Additionally, keep in mind that waiting until the last second while the horses are stepping into the gate may lead to issues, especially as your feed may have a slight delay, your time may not be in proper synchronization with the sportsbook, in the SBR loyalty points racebook we advise users to at least wager 5 minutes before the post time to play it safe. Either you will have a wager voided for being past-post that you think was on time, or a wager you thought may have been past post was actually accepted on time, it's not worth waiting until the very last second due to those factors.

[big joe 1212]

Just got my 4% rebate today from Heritage. The only thing I dislike with their racebook is when using mobile. It can be brutal at times. Like when trying to bet anything other than a straight wager the page seems to jump to the top of the page every time you try to check mark a horse. The mobile site is pretty much useless unless you are betting win place show.

[big joe 1212]

For those of you who are advising to place bets well ahead of time, that's not practical at the smaller tracks. Odds change drastically from 5 minutes to post to post time.

With that being said, Heritage does have a post time clock timer that counts down the seconds. As long as you submit with 10 seconds or more, you are usually safe.

[SBR Forum]

For those of you who are advising to place bets well ahead of time, that's not practical at the smaller tracks. Odds change drastically from 5 minutes to post to post time.

With that being said, Heritage does have a post time clock timer that counts down the seconds. As long as you submit with 10 seconds or more, you are usually safe.

Thanks for the feedback, the timer sounds like a neat feature. As long as you realize that playing it that waiting until the last nanosecond will occasionally cause a past-post regardless of the platform.

[Memento]

Additionally, keep in mind that waiting until the last second while the horses are stepping into the gate may lead to issues, especially as your feed may have a slight delay, your time may not be in proper synchronization with the sportsbook, in the SBR loyalty points racebook we advise users to at least wager 5 minutes before the post time to play it safe. Either you will have a wager voided for being past-post that you think was on time, or a wager you thought may have been past post was actually accepted on time, it's not worth waiting until the very last second due to those factors.

I had a winning bet placed 30 minuets before post in SBR and graded it as past-post...so you never know.

[Thunderground]

We've shared your feedback with Heritage. Please provide your account number in an email to us at mail@sportsbookreview.com in case you'd like a specific response to one of the sequences you described.

Thanks. I'm not looking for a free handout. As long as they fix it, I'm good. It's been the last few days at Saratoga. Normally they're fine. And you should be able to bet until the very last second, imo.

[Thunderground]

you wait till they are loading??? While you may think or see they are loading on ure video the race most likely has gone off due to feed delay of 30 secs to 2 mins...Even ADW lock like that...ive had no issues wagering on Parx, Finger, Saratoga and Delaware so far today...

Yes. That should be plenty of time. It's all about the odds, and they change fast. I may add a late trifecta, if the odds warrant it, to an earlier exacta. The races are not on delay. They can be if they're on national tv, with television running slightly behind the live feed from the track.

[dark star]

Looselines is solid with their racebook.Nice rebates too

[indio]

All offshore books suck for horses. Really no need to use them for horses when they have legal horse betting sites in the U.S that are much better.

An incredibly stupid and uninformed statement. While betting horses trying to buck 17-26% holds with breakage is pretty fruitless over time for almost everybody, betting through a credible offshore book is much more advantageous to the player. First off, most will give a 5% rebate for every bet placed win or lose, that's HUGE for a frequent player. Also, for smaller and mid sized tracks, not being co-mingled with the pools can make you tens of thousands of extra money when you hit a long shot pick 3 or superfecta that has only 1 or 2 winners in a pool (which happens often with pools that are 15k or less). This scenario depends on the horse book of course, they all have their own rules regarding payout limits. Some are quite generous, others, not so much. And of course, the fact that there are no tax forms on wins of 300-1+ for over $600 is big as well. Naturally, betting through legal US sites means you can legally get your money in days, and it also makes sense when playing pick 5's or pick 6's with carryovers to go through legal sites when looking for real big scores. But for the majority of horse bets, it makes much more sense to place them at an off shore horse book (if you feel confident getting paid from them) that has 5%+ rebates and large limits on smaller tracks.

Sure, betting horses at the offshore books can cost you a few minutes when they close the pools a minute before they actually leave the gate, but that's a small price to pay for all the extra money you make, and let's be real, one should be able to get their bets in at least 3 minutes before post time for almost every race they play.

[Optional]

Good share Indio