Let me tell you how Bet at home stole more than €4,5k deposit which would go up to more than €8k with winnings.
I placed a bet on regular season victorious division to be Pacific division and my bet was settled as loss. My bet was: Pacific Division to be Victorious in regular season 2015/2016. Let me now explain whole situation in details.
I was a regular player, betting occasionally bigger sums of money from time to time. On 22nd of March, 2016 I saw a bet offer on bet-at-home.com website that says: “NBA Victorious Division, regular season”. I was a little bit confused since I didn’t know what the bet was. I contacted their live chat support and asked them what the bet was. I want to emphasize that I did not ask them “Is that bet for which team will have most wins after regular season”, but I simply asked what the bet was, and were the playoffs included. Their employee told me in details, and confirmed twice, that it means: “From which division will be a team with most wins at the end of regular season?” He / She even gave me an example on the exact bet I placed after, and which was settled as lost. After that chat session I placed my bets.
Few weeks after regular season has ended, I contacted bet at home to see why my bet is still not settled. I was told by a supervisor that my bet had playoffs included and that it’ll be settled after playoffs end. I insisted that my bet was on regular season only, and I sent them picture of correspondence between me and their employee on chat. After that he acknowledged the mistake of their employee and told me that nonetheless my bet would be graded after the end of playoffs.
After end of playoffs I contacted them again and tried once again to explain my case and find compromise. Same day I got reply that I'll get answer tomorrow. They stalled for 3 days and I finally got an answer in which they confirm once again that mistake was made by their customer support, but that they will not be settling bet as won, and neither will they settle it as void.
So, if you want to get scammed, keep on playing with bet at home!
I contacted SBR and they told me that BAH won't talk with them. I contacted MGA after that, will be updating here how it goes.
My sincerest recommendation: stay away from them!
I placed a bet on regular season victorious division to be Pacific division and my bet was settled as loss. My bet was: Pacific Division to be Victorious in regular season 2015/2016. Let me now explain whole situation in details.
I was a regular player, betting occasionally bigger sums of money from time to time. On 22nd of March, 2016 I saw a bet offer on bet-at-home.com website that says: “NBA Victorious Division, regular season”. I was a little bit confused since I didn’t know what the bet was. I contacted their live chat support and asked them what the bet was. I want to emphasize that I did not ask them “Is that bet for which team will have most wins after regular season”, but I simply asked what the bet was, and were the playoffs included. Their employee told me in details, and confirmed twice, that it means: “From which division will be a team with most wins at the end of regular season?” He / She even gave me an example on the exact bet I placed after, and which was settled as lost. After that chat session I placed my bets.
Few weeks after regular season has ended, I contacted bet at home to see why my bet is still not settled. I was told by a supervisor that my bet had playoffs included and that it’ll be settled after playoffs end. I insisted that my bet was on regular season only, and I sent them picture of correspondence between me and their employee on chat. After that he acknowledged the mistake of their employee and told me that nonetheless my bet would be graded after the end of playoffs.
After end of playoffs I contacted them again and tried once again to explain my case and find compromise. Same day I got reply that I'll get answer tomorrow. They stalled for 3 days and I finally got an answer in which they confirm once again that mistake was made by their customer support, but that they will not be settling bet as won, and neither will they settle it as void.
So, if you want to get scammed, keep on playing with bet at home!
I contacted SBR and they told me that BAH won't talk with them. I contacted MGA after that, will be updating here how it goes.
My sincerest recommendation: stay away from them!
