WARNING About BetDNA

**rangerz2478** · 06-29-16, 10:08 PM

You're not. SBR shouldn't need to intervene with this one. Just contact the book.

**RMoney22** · 06-29-16, 10:10 PM

Originally posted by rangerz2478

You're not. SBR shouldn't need to intervene with this one. Just contact the book.

I've called their 1-800 number probably 30 times, they haven't answered ONE time! I've opened up 4 complaint tickets, no response. NOTHING! In the past two nights, I have had 7 wagers that were graded incorrectly. I can't contact them! I've tried EVERY single number they have posted and every email address. Nada.

**rangerz2478** · 06-29-16, 10:22 PM

What book?

**Hareeba!** · 06-29-16, 10:26 PM

Originally posted by RMoney22

I've called their 1-800 number probably 30 times, they haven't answered ONE time! I've opened up 4 complaint tickets, no response. NOTHING! In the past two nights, I have had 7 wagers that were graded incorrectly. I can't contact them! I've tried EVERY single number they have posted and every email address. Nada.

If they keep grading incorrectly and not responding to you why on Earth would you keep betting there until they sort things out?

**BigBlueNYG** · 06-30-16, 02:08 AM

Has to be a smaller book

**Optional** · 06-30-16, 02:57 AM

This sounds like a very strange one.

7 incorrect gradings... has to be intentional I'd think.

Is it only winners they grade wrong or have losers been graded as winners as well?

If you fill in a complaint form SBR may be able to help get it sorted out.

**RMoney22** · 06-30-16, 11:44 AM

Originally posted by Optional

This sounds like a very strange one.

7 incorrect gradings... has to be intentional I'd think.

Is it only winners they grade wrong or have losers been graded as winners as well?

If you fill in a complaint form SBR may be able to help get it sorted out.

Optional, I have filed a complaint. Haven't heard back from anyone. Should I fill out another one.

No, it's not only winners graded incorrectly. After I got very ticked off last night, I sent about 30 "tickets" which are basically complaints. After that, they changed a couple to be correct, but there are still a few that are incorrect. Either way, I think you guys need to know about this book. I don't want to make it public, that's NOT my style. But, I can pretty much guarantee you that there is a smaller book that you guys have on your site, that is 100% guaranteed a scam.

Put it this way, NO real book would have a 1-800 number that is open "24 hours a day, 7 days a week" that isn't answered ONCE over a 3 day period! The live chat says "All agents are busy at this time." I would message you, but I don't have the capability to. If you could get back to me via email, I would appreciate it.

**Krashman** · 06-30-16, 02:21 PM

Originally posted by RMoney22

I think you guys need to know about this book. I don't want to make it public, that's NOT my style.

Some random book is a scam.

Thanks for the heads up.

**RMoney22** · 07-02-16, 10:12 PM

WARNING About BetDNA

I just wanted to let you guys know my experience with this book. PLEASE spare me the "idiot" comments, as I already know that I'm an "idiot" for even depositing with a book that hold such a low grade by SBR.

Anyways, on the suggestion from a friend, I made a very small deposit with BetDNA because I liked their live betting format. They offer quite a bit of games/events. Well, since making my deposit about a week ago, they have graded over 10 wagers incorrectly. Mostly grading winning wagers as losers. Once I noticed this problem, I tried to connect with them via live chat. I have gotten a hold of a CS rep ONE time out of trying literally over 100 times, which ended with her just ending the chat after a couple question of why my wagers were graded incorrectly. Every other time I try and live chat, I receive an error stating "No agents are available at this time." Ok, maybe they are busy. So I decide to open "Submit a Ticket" which is where you open a complaint about a problem you have with them. I have opened up 9 tickets so far, and not one of them have been addressed or "assigned" to an agent. Futhermore, I wanted to speak with someone immediately. I have called their 1-800 number close to 50 times I'd say. Not one person has answered out of those 50 times.

So, as you can see, please spare me from feeling like an ever bigger moron for posting up with these crooked scumbags. But, I do feel the need to at least post this so it is known. I have waited and waited to post this because I didn't want to jump the gun and wrongfully accuse them of being sketchy. Well, I can now say, there is something VERY sketchy about this book. If you ask me, it's either a 100% complete, phony scam OR they have a 6 year old grading wagers, answering their phones, and handling the customer service ticket complaints.

**downsouth** · 07-02-16, 10:32 PM

Your friends make bad suggestions.

Odds are your screwed but I would fill out an SBR complaint anyway.

**RMoney22** · 07-02-16, 10:35 PM

Originally posted by downsouth

Your friends make bad suggestions.

Odds are your screwed but I would fill out an SBR complaint anyway.

Yes, yes he does. Apparently, I do too.

I have already kissed this money goodbye. I just don't want anyone else to make the "stupid" mistake I did.

**jtoler** · 07-02-16, 10:59 PM

Dang, never heard of such a ripoff, grading winning wagers losses and then hanging up or closing out chat. Sounds like a total scam.

**RMoney22** · 07-03-16, 12:56 PM

36430
Straight

Jul 02
23:53

Fukuoka SoftBank Hawks vs Hokkaido Nippon-Ham Fighters
Baseball Live

Match / Point Spread: Hokkaido Nippon-Ham Fighters (+2)
Price: 1.80

Void

LOL, instead of grading wagers incorrectly, they are just voiding them now. I'm beginning to think that betdna isn't even a real book. Has ANYONE played here, ANYONE??????

**lilpete** · 07-03-16, 05:39 PM

betDNA is HORRIFIC DO NOT PLAY THERE EVER

**xKMACKx** · 07-03-16, 07:02 PM

This makes Bodog look like an A+ book

**RMoney22** · 07-05-16, 05:29 PM

Hi guys, I am very new to this site, so I am seeking the help of you fellow SBR members. Does anyone know what I need to do to get some help here? I have submitted my case to SBR, but I haven't heard back from the person who was assigned my case since Thursday. I know it's only been a couple of days, but enough is enough. BetDNA has continued to grade my wagers incorrectly, they have gone in and changed the lines on some of my wagers (Yes, I have screenshots), they have switched the lines on wagers that I have placed (yes, I have screenshots), and last but not least, they have now started to grade wagers as wins, but have failed to credit my account with those winnings. And yes, I do have screenshots to prove this as well.

I have found a contact at BetDNA that has gotten a couple of the wagers fixed, but I feel that a little "encouragement" from someone in the industry will help speed up the process of making things right. Please let me know what I can do differently to get a helping hand. Thanks in advance for any help offered.....

**Optional** · 07-05-16, 06:30 PM

Originally posted by RMoney22

Hi guys, I am very new to this site, so I am seeking the help of you fellow SBR members. Does anyone know what I need to do to get some help here? I have submitted my case to SBR, but I haven't heard back from the person who was assigned my case since Thursday. I know it's only been a couple of days, but enough is enough. BetDNA has continued to grade my wagers incorrectly, they have gone in and changed the lines on some of my wagers (Yes, I have screenshots), they have switched the lines on wagers that I have placed (yes, I have screenshots), and last but not least, they have now started to grade wagers as wins, but have failed to credit my account with those winnings. And yes, I do have screenshots to prove this as well.

I have found a contact at BetDNA that has gotten a couple of the wagers fixed, but I feel that a little "encouragement" from someone in the industry will help speed up the process of making things right. Please let me know what I can do differently to get a helping hand. Thanks in advance for any help offered.....

There has been no response from BetDNA as yet. Agent will contact you as soon as there is anything more to tell you than he already has.

I'd suggest that you stop betting there for now.

**RMoney22** · 07-05-16, 11:01 PM

Thank you for the response, Optional.

**Optional** · 07-08-16, 03:07 PM

Is anyone else playing here at the moment?

**Optional** · 10-17-16, 10:21 AM

BetDNA Statement About This Matter

This matter has now been resolved and the player will be credited $100, which is the maximum they could have won from the no-deposit bonus offer they were using to make the bets.

BetDNA have asked that we publish a response to this issue. Please read below.

At BetDNA Sportsbook, It's Great to Be LIVE
---------------------------------------------------------------

There is nothing that contributes to the excitement of sports gaming quite like the aspect of live betting, which has the effect of bringing the customer virtually into the fray as a participant while a sporting event is literally in progress.

This is one of the things we do best at BetDNA Sportsbook.

For those who are not familiar with the phenomenon of live betting, it allows the user the opportunity to place wagers on events - in almost every sport imaginable - in a continuous and fluid fashion. Of course, the action progresses at a very fast pace, and there are frequent changes in the odds, as can be expected from any apparatus that allows betting "on the fly." Customers have to think and act quickly, and manage their money wisely, but there is simply nothing that gets the adrenaline flowing like placing live wagers as you are following an event, or multiple events simultaneously. It is a fascinating activity for the recreational sports bettor.

At BetDNA Sportsbook, we are taking the lead in bringing this kind of excitement to the user. And our software, with its extensive menu, user-friendly interface and speed of operation, is second to none. We have worked very hard to bring it to that level. This has been a wonderful process of development and discovery, and inevitably there are going to be some things that have to be overcome along the way.

Toward that end, we feel the need to shed light on a situation that has been reported on various online outlets that cover gaming. It involved allegations on the part of a customer who made the claim that the odds were "changed on him" after the wagers had been confirmed.

It deserves mention that it has been admitted, even by those who have reported this story, that we did nothing wrong as far as manually altering the odds or targeting any customer specifically. Of course, because of the nature of live betting software, which is automated, that left only one logical possibility, for those who wanted to represent this story objectively - that there were certain technical glitches in the software that caused grading errors.

This is not at all uncommon during a "beta testing" period, and especially so in this case, as what we have been developing is an extremely complex live betting software. Because these errors were naturally something we did not have absolute control over at the time, some of the errors were going to disadvantage the player, while others would actually work to his advantage. We have evidence of this even distribution, but the customer, in feeding a story to internet gaming writers, relayed his own "evidence" very selectively. So this player did not make full disclosure, probably because it did not support his desired narrative. That is why we felt compelled to supply our side of the story, with accompanying evidence, in the hope that it would be reported. It also needs to be mentioned that the technical issues in question have been addressed and corrected.

There was an agenda in the case of this isolated customer, who, we discovered at BetDNA, was showing a pattern of wagers that strongly suggested many characteristics of arbitrage and "steam chasing," and that he probably did so with the aid of specialized software for that purpose.

This customer engaged in a very high volume of play at all hours of the day and night, betting on multiple events and different sports virtually at the same time, for up to 36 hours consecutively on more than one occasion, and conspicuously participated in some very obscure markets, such as Philippine basketball, Australian basketball, U20 international volleyball, Japanese baseball and others, during these lengthy and unusually active sessions. These wagers were made using decimal odds, something that is so uncommon for Americans (like this customer) that we do not have anyone else in our customer base who does that, as far as our records show. But that is the default framework of the odds used in sports arbitrage software, the vast majority of which is manufactured in the UK and Europe.

We found, through a preponderance of the evidence that was before us, that this was not a recreational player, but in fact someone who was engaging in a professional pattern of betting activity, thus our good faith determination was that he was in violation of Paragraph 30 of our Terms and Conditions, which prohibits such activity. BetDNA then acted in accordance with these Terms and Conditions, closing the customer's account and refunding his deposit.

The result of this was that the customer became extremely despondent that he was, in the final analysis, not able to get away with violating our rules, and he suggested strongly, through third parties, that he would craft a story of his own to intentionally place us in a bad light if we didn't pay him not to do it. Acting on principle, we refuse to accede to such threats.

Our family of recreational customers enjoys our live betting software immensely, and as mentioned, we believe we have a product that compares favorably to anything available in the industry. We challenge anyone to find any player who has ever had a grading error at BetDNA that was not corrected and credited properly to their account. We would further appeal to the author of any story based on the prevarication being spread by the customer in question to find even one second confirmation to this kind of story, or to provide legitimate evidence that would demonstrate anything proactive on the part of BetDNA showing that we have artificially and/or manually disadvantaged this customer, or any other.

At BetDNA Sportsbook we are in the business of cultivating and servicing customers, not chasing them away. We will continue to act in a spirit of fairness, while offering the best parlay odds and best teaser odds, along with, of course, the best live betting software experience available on the planet. We'd love for you to come and check it out for yourselves.

Just be ready for that adrenaline rush!