Intertops bitcoin payout unconfirmed after 1.5 days

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  • rangerz2478
    SBR MVP
    • 08-06-12
    • 1194

    #1
    Intertops bitcoin payout unconfirmed after 1.5 days
    Live chatted twice and all they can tell me is that they sent it. On blockchain, still shows medium priority and says "this transaction has a non-standard input."

    Has anyone else experienced this kind of delay? Incredibly frustrated because I need to use the funds and can't just in case the transaction is reversed and sent back. Intertops has been no help so far.
  • rangerz2478
    SBR MVP
    • 08-06-12
    • 1194

    #2
    Meanwhile, just got one from heritage today and was confirmed immediately. My heritage payout was larger and it shows 226 bytes while the smaller intertops payout shows 21,284 bytes.

    Clearly heritage is sending these the better way.
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61390

      #3
      Originally posted by rangerz2478
      Meanwhile, just got one from heritage today and was confirmed immediately. My heritage payout was larger and it shows 226 bytes while the smaller intertops payout shows 21,284 bytes.

      Clearly heritage is sending these the better way.
      Not sure why it would be over 21k bytes (error?) but I bet the fee/byte ratio of the transaction is not high enough.
      .
      Comment
      • rangerz2478
        SBR MVP
        • 08-06-12
        • 1194

        #4
        Originally posted by Optional
        Not sure why it would be over 21k bytes (error?) but I bet the fee/byte ratio of the transaction is not high enough.
        No, that is not a typo. Byte size is 21,284.
        Comment
        • TopNotch
          SBR Sharp
          • 02-15-10
          • 280

          #5
          Originally posted by rangerz2478
          No, that is not a typo. Byte size is 21,284.
          What is the fee?
          Comment
          • rangerz2478
            SBR MVP
            • 08-06-12
            • 1194

            #6
            Originally posted by TopNotch
            What is the fee?
            0.0024 btc.
            Comment
            • rangerz2478
              SBR MVP
              • 08-06-12
              • 1194

              #7
              My frustration is the fact the reason for the delay is CLEARLY intertops fault, and they don't seem interested in making it right. I keep getting the same generic "we sent it" response.

              If they sent it correctly, this wouldn't be an issue.
              Comment
              • Optional
                Administrator
                • 06-10-10
                • 61390

                #8
                Originally posted by rangerz2478
                My frustration is the fact the reason for the delay is CLEARLY intertops fault, and they don't seem interested in making it right. I keep getting the same generic "we sent it" response.

                If they sent it correctly, this wouldn't be an issue.

                How about sending the coins on to a different wallet of your own?

                That might wake up the system.


                If you can't get it sorted you are welcome to send in your account details and see if SBR can help.
                .
                Comment
                • tb1984
                  SBR MVP
                  • 09-11-08
                  • 3112

                  #9
                  As I understand, in your case with Heritage, they sent you the fund using only one wallet, so it was confirmed quickly.

                  In the case of intertops, they sent you the fund using multiple wallets(at least 50 wallets, I think), and miners don't like this kind of transactions, because it takes a lot of effort to confirm. So, let's say Intertop sent you 1 BTC, they took .001 BTCs from one wallet, .002 BTCs from another, so on... then collected them together and sent to you. That's why you see "this transaction has a non-standard input."

                  You can also check the transaction and see if what I said, is correct.

                  Once in awhile, I also get this kind of transactions. But eventually, transactions will be confirmed.
                  Comment
                  • rangerz2478
                    SBR MVP
                    • 08-06-12
                    • 1194

                    #10
                    Just had the absolute most infuriating conversation I have ever had with a sportsbook.

                    I spoke with a manager, who originally told me she sees there is a confirmation on the transaction. I said that is flat out not true and she must be looking at one of the intermediate transaction. I asked her to email me the link to the transaction she was looking at. She sends it, and it is EXACTLY what I have seen on my end, 0 confirmations. This is with the link SHE sent me and used it to argue there were indeed confirmations.

                    I tried explaining that the reason it is unconfirmed is because the way it was sent, and that IS 100% the responsibility of intertops. No matter what, we will have to wait it out which I completely understand. But she said the company is not at fault in any way for the issues and that they sent the funds.

                    The funds which I cannot/will not currently use because the transaction is still pending with 0 confirmations, almost 2 full days later due to the issue of the way they sent the transaction.

                    I will write in to SBR with my information, but that was as frustrating as it gets. N
                    Comment
                    • rangerz2478
                      SBR MVP
                      • 08-06-12
                      • 1194

                      #11
                      Originally posted by tb1984
                      As I understand, in your case with Heritage, they sent you the fund using only one wallet, so it was confirmed quickly.

                      In the case of intertops, they sent you the fund using multiple wallets(at least 50 wallets, I think), and miners don't like this kind of transactions, because it takes a lot of effort to confirm. So, let's say Intertop sent you 1 BTC, they took .001 BTCs from one wallet, .002 BTCs from another, so on... then collected them together and sent to you. That's why you see "this transaction has a non-standard input."

                      You can also check the transaction and see if what I said, is correct.

                      Once in awhile, I also get this kind of transactions. But eventually, transactions will be confirmed.
                      I am sure everything you said is correct.

                      I tried to explain that there is not a simple coincidence of why the transaction is not confirmed. It is not confirmed because of what you illustrated. But she had no interest in accepting that.
                      Comment
                      • rangerz2478
                        SBR MVP
                        • 08-06-12
                        • 1194

                        #12
                        Originally posted by Optional
                        How about sending the coins on to a different wallet of your own?

                        That might wake up the system.


                        If you can't get it sorted you are welcome to send in your account details and see if SBR can help.
                        They don't let me send a transaction to my own address.

                        I filled out the complaint, let me know if anything else is needed.
                        Comment
                        • rangerz2478
                          SBR MVP
                          • 08-06-12
                          • 1194

                          #13
                          Of course as I submit it, the transaction is confirmed an hour later. (2177 minutes after sent according to blockchain)

                          SBR: Please let them know what happened in this case so hopefully it's prevented in the future. Thank you for the help.
                          Comment
                          • tb1984
                            SBR MVP
                            • 09-11-08
                            • 3112

                            #14
                            I think that these traditional books use third-party Bitcoin processors, so not sure anything that they can do, maybe complain with processors?

                            I also have this issue with regular Bitcoin books.
                            Comment
                            • Grivas_Digeni
                              SBR Hall of Famer
                              • 05-08-15
                              • 5307

                              #15
                              Was the fee size normal?

                              How long until the books start giving players an option to pay extra (few cents) to cover blockchain/miner fees and get their BTC within 1-2 hours rather than 1-2 days?

                              It could be that many books that are new to the bitcoin scene just aren't competent enough. BTC is going to be pretty big in the gambling community so if I were a SB manager I would certainly have at least one expert who knows all ins and outs and 'has seen it all'. So that even the most uncommon situation is always handled within 24 hours at the most, and usually within a couple of hours. This person would provide advice and write up/edit 'best practices' guide for all cashier people to follow. He would make sure that every time a BTC deposit is initiated, the player is informed immediately that trying to send BTC to a book with 'minimal/zero fee' is a bad idea and will probably result in a delay.

                              I'm saying that, while it's likely a book would pull strings to delay withdrawals in some cases, generally they are interested in providing a good service and let you know your business is welcome (they are trying to take most of your money possible, after all). But many of them just don't know any better...
                              Comment
                              • sheepgotwool
                                SBR Sharp
                                • 12-18-14
                                • 337

                                #16
                                Intertops is awful these days. They must have about 15 customers left.
                                Comment
                                • SBR Forum
                                  Administrator
                                  • 12-02-06
                                  • 4559

                                  #17
                                  Originally posted by rangerz2478
                                  Of course as I submit it, the transaction is confirmed an hour later. (2177 minutes after sent according to blockchain)
                                  Thanks for confirming that you were paid.
                                  Comment
                                  • rangerz2478
                                    SBR MVP
                                    • 08-06-12
                                    • 1194

                                    #18
                                    Originally posted by Grivas_Digeni
                                    Was the fee size normal?

                                    How long until the books start giving players an option to pay extra (few cents) to cover blockchain/miner fees and get their BTC within 1-2 hours rather than 1-2 days?

                                    It could be that many books that are new to the bitcoin scene just aren't competent enough. BTC is going to be pretty big in the gambling community so if I were a SB manager I would certainly have at least one expert who knows all ins and outs and 'has seen it all'. So that even the most uncommon situation is always handled within 24 hours at the most, and usually within a couple of hours. This person would provide advice and write up/edit 'best practices' guide for all cashier people to follow. He would make sure that every time a BTC deposit is initiated, the player is informed immediately that trying to send BTC to a book with 'minimal/zero fee' is a bad idea and will probably result in a delay.

                                    I'm saying that, while it's likely a book would pull strings to delay withdrawals in some cases, generally they are interested in providing a good service and let you know your business is welcome (they are trying to take most of your money possible, after all). But many of them just don't know any better...
                                    Given the byte size of the transaction due to it being sent by so many addresses, the fee size was very, very low. The byte/fee ratio is the direct reason it took almost 2 full days for the transaction to be confirmed. I'm glad it was finally confirmed, but at the same time it was still incredibly frustrating for the manager I spoke with to act as if they did NOTHING wrong.
                                    Comment
                                    • rangerz2478
                                      SBR MVP
                                      • 08-06-12
                                      • 1194

                                      #19
                                      Looks like another intertops payout sent with the wrong input causing it to be unconfirmed almost 8 hours later: Confirmation Warnings

                                      • This transaction is very large.
                                      • This transaction has a none standard input.
                                      • This transaction spends an input which is unconfirmed.


                                      From blockchain. 16,136 bytes. (Incredibly high)
                                      Last edited by rangerz2478; 10-10-16, 02:53 PM.
                                      Comment
                                      • rangerz2478
                                        SBR MVP
                                        • 08-06-12
                                        • 1194

                                        #20
                                        I should note this is a small $2500 transaction and ive received a larger payout from a different book hours AFTER this one that was confirmed in minutes. Intertops has still not figured this out.
                                        Comment
                                        • Alfa1234
                                          SBR MVP
                                          • 12-19-15
                                          • 2722

                                          #21
                                          Try doing this, if helps me quite often.

                                          Stay ahead of the curve with Blockchain.com's official blog. Explore insightful company updates, blockchain and web3 industry trends, bitcoin updates, and crypto news. Discover how Blockchain.com is shaping the future of finance.
                                          Comment
                                          • rockmvp1209
                                            SBR Wise Guy
                                            • 09-27-13
                                            • 755

                                            #22
                                            I'm currently on a 5 hour delay with blockchain. Will I get it?
                                            Comment
                                            • Alfa1234
                                              SBR MVP
                                              • 12-19-15
                                              • 2722

                                              #23
                                              Yes,

                                              Again, if a transaction doesn't get confirmed after 6 to 8 hours, you can manually rebroadcast it. That usually helps and it almost always gets picked up and confirmed after an hour when you do this.

                                              https://blog.blockchain.com/2014/07/...n-transaction/
                                              Comment
                                              • Optional
                                                Administrator
                                                • 06-10-10
                                                • 61390

                                                #24
                                                Originally posted by rangerz2478
                                                Looks like another intertops payout sent with the wrong input causing it to be unconfirmed almost 8 hours later: Confirmation Warnings

                                                • This transaction is very large.
                                                • This transaction has a none standard input.
                                                • This transaction spends an input which is unconfirmed.


                                                From blockchain. 16,136 bytes. (Incredibly high)
                                                Sounds like it will be the same as last time. Just slower than normal.

                                                But the unconfirmed input will need to be resolved before you can fully receive/respend those coins as well as the large transaction size issue this time.

                                                Must be the manner Interops manage their wallets being different to most I guess...

                                                Originally posted by Alfa1234
                                                Yes,

                                                Again, if a transaction doesn't get confirmed after 6 to 8 hours, you can manually rebroadcast it. That usually helps and it almost always gets picked up and confirmed after an hour when you do this.

                                                https://blog.blockchain.com/2014/07/...n-transaction/
                                                This will only work if the send has Zero confirmations.
                                                .
                                                Comment
                                                • rangerz2478
                                                  SBR MVP
                                                  • 08-06-12
                                                  • 1194

                                                  #25
                                                  Another one 36 hours later no confirmations. This one with 16,180 bytes which is incredibly abnormal. Can someone at sbr reach out to them to let them know they are doing it wrong?
                                                  Comment
                                                  • Alfa1234
                                                    SBR MVP
                                                    • 12-19-15
                                                    • 2722

                                                    #26
                                                    Not really their fault, enormous Blockchain delays right now. Been waiting for 12hours for an Anonibet payout to confirm as well.
                                                    Comment
                                                    • rangerz2478
                                                      SBR MVP
                                                      • 08-06-12
                                                      • 1194

                                                      #27
                                                      Originally posted by Alfa1234
                                                      Not really their fault, enormous Blockchain delays right now. Been waiting for 12hours for an Anonibet payout to confirm as well.
                                                      In this case it is their fault because they continue to send their payouts with an enormously high byte size. Ive had 2 transactions that were sent AFTER they sent theirs which were confirmed.
                                                      Comment
                                                      • Optional
                                                        Administrator
                                                        • 06-10-10
                                                        • 61390

                                                        #28
                                                        Originally posted by rangerz2478
                                                        Another one 36 hours later no confirmations. This one with 16,180 bytes which is incredibly abnormal. Can someone at sbr reach out to them to let them know they are doing it wrong?
                                                        I'll alert admin and they may want to suggest Intertops look at this as it does seem weird.

                                                        There really is delays in the system right now as well if you weren't aware.
                                                        .
                                                        Comment
                                                        • dumpsterdiver
                                                          SBR Hustler
                                                          • 10-08-15
                                                          • 99

                                                          #29
                                                          Blockchain going to shit these days.. had one delayed for way too long but luckily not as bad as some people here
                                                          Comment
                                                          • Bosseman22
                                                            SBR Sharp
                                                            • 09-30-09
                                                            • 286

                                                            #30
                                                            got 2 payouts last month from intertops no problems. One check one bitcoin. The check took a week bitcoin took 3 days. But got both.
                                                            Comment
                                                            • rangerz2478
                                                              SBR MVP
                                                              • 08-06-12
                                                              • 1194

                                                              #31
                                                              Originally posted by Optional
                                                              I'll alert admin and they may want to suggest Intertops look at this as it does seem weird.

                                                              There really is delays in the system right now as well if you weren't aware.
                                                              I am aware, but almost every single payout I've gotten from intertops has a gigantic byte size and takes far longer than any transaction I get. I get one per week and it happens almost every time.
                                                              Comment
                                                              • rangerz2478
                                                                SBR MVP
                                                                • 08-06-12
                                                                • 1194

                                                                #32
                                                                Originally posted by Bosseman22
                                                                got 2 payouts last month from intertops no problems. One check one bitcoin. The check took a week bitcoin took 3 days. But got both.
                                                                That's not the issue. I have never said intertops doesn't pay.
                                                                Comment
                                                                • BigBlueNYG
                                                                  SBR Wise Guy
                                                                  • 10-12-11
                                                                  • 687

                                                                  #33
                                                                  Its frustrating, I'm sure. But seems like the expected arrival time from them is around 3 days, just is what it is. Atleast you know it'll clear
                                                                  Comment
                                                                  • rangerz2478
                                                                    SBR MVP
                                                                    • 08-06-12
                                                                    • 1194

                                                                    #34
                                                                    Originally posted by BigBlueNYG
                                                                    Its frustrating, I'm sure. But seems like the expected arrival time from them is around 3 days, just is what it is. Atleast you know it'll clear
                                                                    Huh? I don't think you understand the issue. I get a bitcoin payout from intertops every week, I understand it takes 3 days for them to send it. Again, not the issue read the thread.
                                                                    Comment
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