It's nothing new that books require a copy of ID and proof of address to verify accounts. But starting the past few months, books such as William Hill, bwin, and bet365 have been using this as a way to cheat customers.
Here is how it might go:
Customer requests a withdrawal. His documents are already on file.
Three days pass. Customer contacts the book wondering what is taking so long. They respond: Oh, we are still waiting on your [some document they don't even need].
STILL? What do you mean still? The book pretends as if it's your fault. They receive your withdrawal request and do nothing. They do not notify you that they need more documents. Only once you contact them do they notify you. The scam here is that it's a way for them to delay paying while pretending it is the customers fault. But it is pretty transparent what they are doing.
Okay so you provide them with whatever form of privacy invasion it is that they want. Maybe a picture of your penis next to a ruler, or a document from the doctor showing your all your vitals. Could be a photo of the inside of your rectum. They always ask for different stuff to keep you on your toes. The only thing they have in common is their requests are always a pain in the ass.
You send what they asked for, begrudgingly, and contact them. They confirm receipt. It will of course just take a couple days to review. Anything the book can do to keep you waiting. Anything to dissuade you from withdrawing money from their miserly fingers.
So they review it. You were careul right, so the documents are perfect? Well, sure as shit they will ask for something more. Sorry, this picture of your penis shows it in its half-erect state. Can you please take a photo of your penis with a full erection? Or, sorry, in this photo, your penis is next to a ruler in metric. Sorry, we don't accept metric measurements, only imperial. Please send a new photo of yourself doing a handstand with your penis fully erect with a clear and legible imperial ruler next to it so we can judge the extent of your manhood. Once received, we will process your payment immediately. Thank you for your patience and understanding.
OBVIOUSLY THE WHOLE THING IS JUST TO WASTE YOUR TIME AND DISSUADE YOU FROM WINNING.
Here is what you need to do:
Remain calm.
Respond to all their emails quickly.
Be firm that you want to be paid quickly.
After about 2-3 rounds of their BS requests, or about 1-2 weeks, just let them know you know what's going on. You know what they are trying and it's not going to work. Contact their General Counsel, contact the people at the place you used to deposit and let them know what's going on.
What these books are pulling is not legal. It must be a fun game for their security departments to laugh about how bad they are screwing cutomers over. But it's bad for their long term business. Already had 4 different recereational players tell me they're not going to jump through these hoops anymore. They are going local.
If you are just a normal player and don't want to deal with the hassles, just stay away from UK books. If you are a pro and this is your career, there is money to be made there! Just be aware you'll have to jump through some hoops.
They'll stop with this bs soon enough once they realize it drives away their best clients.
Have a great day.
Here is how it might go:
Customer requests a withdrawal. His documents are already on file.
Three days pass. Customer contacts the book wondering what is taking so long. They respond: Oh, we are still waiting on your [some document they don't even need].
STILL? What do you mean still? The book pretends as if it's your fault. They receive your withdrawal request and do nothing. They do not notify you that they need more documents. Only once you contact them do they notify you. The scam here is that it's a way for them to delay paying while pretending it is the customers fault. But it is pretty transparent what they are doing.
Okay so you provide them with whatever form of privacy invasion it is that they want. Maybe a picture of your penis next to a ruler, or a document from the doctor showing your all your vitals. Could be a photo of the inside of your rectum. They always ask for different stuff to keep you on your toes. The only thing they have in common is their requests are always a pain in the ass.
You send what they asked for, begrudgingly, and contact them. They confirm receipt. It will of course just take a couple days to review. Anything the book can do to keep you waiting. Anything to dissuade you from withdrawing money from their miserly fingers.
So they review it. You were careul right, so the documents are perfect? Well, sure as shit they will ask for something more. Sorry, this picture of your penis shows it in its half-erect state. Can you please take a photo of your penis with a full erection? Or, sorry, in this photo, your penis is next to a ruler in metric. Sorry, we don't accept metric measurements, only imperial. Please send a new photo of yourself doing a handstand with your penis fully erect with a clear and legible imperial ruler next to it so we can judge the extent of your manhood. Once received, we will process your payment immediately. Thank you for your patience and understanding.
OBVIOUSLY THE WHOLE THING IS JUST TO WASTE YOUR TIME AND DISSUADE YOU FROM WINNING.
Here is what you need to do:
Remain calm.
Respond to all their emails quickly.
Be firm that you want to be paid quickly.
After about 2-3 rounds of their BS requests, or about 1-2 weeks, just let them know you know what's going on. You know what they are trying and it's not going to work. Contact their General Counsel, contact the people at the place you used to deposit and let them know what's going on.
What these books are pulling is not legal. It must be a fun game for their security departments to laugh about how bad they are screwing cutomers over. But it's bad for their long term business. Already had 4 different recereational players tell me they're not going to jump through these hoops anymore. They are going local.
If you are just a normal player and don't want to deal with the hassles, just stay away from UK books. If you are a pro and this is your career, there is money to be made there! Just be aware you'll have to jump through some hoops.
They'll stop with this bs soon enough once they realize it drives away their best clients.
Have a great day.
