So recently I have had a fairly big (for me) 9 play 4.00 parlay, coming down the capitals to win the division, Anaheim ducks, and Tampa Bay Lightning for 2500
Originally the bet was placed as a multiple 9 play parlay option with 10 selections. One of the original options was incorrect many months ago, however the bet always stayed in my unsettled section of bets with full return value still listed.
I had spoken with advisors and traders several times and been assured that the bet was still active and winnable.
I then spoke recently to discuss why there was no listed cash out value, and I was informed that it was because the Capitals to win the division was off the board, but couldn't yet be graded as a confirmed win.
So I wait, all the while hedging on many of the big games relating to this bet as to me 2400 is a fairly large amount to win off a parlay and I didn't need to be greedy. Just wanted to end up decently overall.
Even this morning, after the capitals had clinched the division I spoke with an advisor who told me that I would receive a cashout value later this afternoon. When I went back on and the capitals part of the wager had been graded correct and there was still no value I grew concerned so I messaged another live chat agent. This woman said that the bet actually should have been graded incorrect.
I can accept that she may be right but my legitimate issues are that I spoke with several agents and several different times this bet was shown to the traders within the company. It always said unsettled, and I had no reason to believe it was not winnable until just now when they claimed the baseball game that was wrong (9 play parlays based off 10 picks) counted for all the remaining parlays. Why would their system not be showing it wrong the whole time as it is completely automated? Is there a common system in place for deciding which wagers count towards a bet and which ones dont?
Please let me know any interesting points or thoughts you guys have.
Originally the bet was placed as a multiple 9 play parlay option with 10 selections. One of the original options was incorrect many months ago, however the bet always stayed in my unsettled section of bets with full return value still listed.
I had spoken with advisors and traders several times and been assured that the bet was still active and winnable.
I then spoke recently to discuss why there was no listed cash out value, and I was informed that it was because the Capitals to win the division was off the board, but couldn't yet be graded as a confirmed win.
So I wait, all the while hedging on many of the big games relating to this bet as to me 2400 is a fairly large amount to win off a parlay and I didn't need to be greedy. Just wanted to end up decently overall.
Even this morning, after the capitals had clinched the division I spoke with an advisor who told me that I would receive a cashout value later this afternoon. When I went back on and the capitals part of the wager had been graded correct and there was still no value I grew concerned so I messaged another live chat agent. This woman said that the bet actually should have been graded incorrect.
I can accept that she may be right but my legitimate issues are that I spoke with several agents and several different times this bet was shown to the traders within the company. It always said unsettled, and I had no reason to believe it was not winnable until just now when they claimed the baseball game that was wrong (9 play parlays based off 10 picks) counted for all the remaining parlays. Why would their system not be showing it wrong the whole time as it is completely automated? Is there a common system in place for deciding which wagers count towards a bet and which ones dont?
Please let me know any interesting points or thoughts you guys have.