Hopefully there arent many more players with this bookmaker. Anyone with detailed knowledge on this group?
A player won 3,000 Euros. Following a month of waiting for the bookmaker to acknowledge his personal verification documents he was told he would not be paid his winnings and his deposit would be refunded. The sportsbook cites not being licensed in the player's jurisdiction and implies the player is legally liable if he receives his winnings. The IbetUp user received email message.
IbetUp:Dear Customer, This email is being sent to notify your situation. After reviewing your address, the iBetUp legal department has been advised not to accept further activities with customers from specific countries, which iBetUp´s gaming license does not cover. As a valued customer, in order for you to avoid possible legal implications, iBetUp is fully committed to ensure that no losses are incurred by customers located on those specific listed countries. Therefore we are refunding your initial deposit, through the same method you have initially deposited. In order to comply with EU regulations, we can only refund the amount once our compliance department approves your KYC. Therefore, please send a copy of your passport and proof of address. If you already sent the documentation, please ignore this step. Thank you and please cooperate in order to solve any outstanding issues. Best Regards, iBetUp team
A player won 3,000 Euros. Following a month of waiting for the bookmaker to acknowledge his personal verification documents he was told he would not be paid his winnings and his deposit would be refunded. The sportsbook cites not being licensed in the player's jurisdiction and implies the player is legally liable if he receives his winnings. The IbetUp user received email message.
IbetUp:Dear Customer, This email is being sent to notify your situation. After reviewing your address, the iBetUp legal department has been advised not to accept further activities with customers from specific countries, which iBetUp´s gaming license does not cover. As a valued customer, in order for you to avoid possible legal implications, iBetUp is fully committed to ensure that no losses are incurred by customers located on those specific listed countries. Therefore we are refunding your initial deposit, through the same method you have initially deposited. In order to comply with EU regulations, we can only refund the amount once our compliance department approves your KYC. Therefore, please send a copy of your passport and proof of address. If you already sent the documentation, please ignore this step. Thank you and please cooperate in order to solve any outstanding issues. Best Regards, iBetUp team
