Hi guys,
I registered a new account on 10bet, and made a 200 euro deposit. I used the welcome bonus code when I made the deposit. For my country, I have to place a bet with at least 3 selections and with odds of at least 1.6 or over per selection in order to receive the bonus. I placed a bet that did not qualify for the bonus, as I had a selection with 1.52 odds, and I won the bet. My balance became 1754.67 euro. Then, I placed a second 200 euro bet, which I lost, but which activated the bonus. My balance became 1654.67 euro, out of which 1554.67 is shown as withdrawable, and 100 euro is the bonus. However, I was informed by an advisor that if I attempt to withdraw the money, I will lose all the winnings, because I did not complete the bonus rollover. I explained that the money was won before the bonus became active, and that it shows as withdrawable in my account, but he insisted that once the bonus is activated, all the winnings, no matter if won from the bonus or not, will be canceled.
I personally think this is a scam, and I am looking for a solution. I never encountered such a situation, most of the sportsbooks cancel the bonus itself if the conditions are not fulfilled, but I never heard of a sportsbook to wipe money that were won with my own money, without the bonus being active.
I am really desperate, and I need your help, it is a pretty large sum of money for me.
Thank you.
PS: Attached you have some screenshots:
LE: Here is the reason why the bonus was not activated right after the deposit, allowing me to place a bet without using the bonus:
I registered a new account on 10bet, and made a 200 euro deposit. I used the welcome bonus code when I made the deposit. For my country, I have to place a bet with at least 3 selections and with odds of at least 1.6 or over per selection in order to receive the bonus. I placed a bet that did not qualify for the bonus, as I had a selection with 1.52 odds, and I won the bet. My balance became 1754.67 euro. Then, I placed a second 200 euro bet, which I lost, but which activated the bonus. My balance became 1654.67 euro, out of which 1554.67 is shown as withdrawable, and 100 euro is the bonus. However, I was informed by an advisor that if I attempt to withdraw the money, I will lose all the winnings, because I did not complete the bonus rollover. I explained that the money was won before the bonus became active, and that it shows as withdrawable in my account, but he insisted that once the bonus is activated, all the winnings, no matter if won from the bonus or not, will be canceled.
I personally think this is a scam, and I am looking for a solution. I never encountered such a situation, most of the sportsbooks cancel the bonus itself if the conditions are not fulfilled, but I never heard of a sportsbook to wipe money that were won with my own money, without the bonus being active.
I am really desperate, and I need your help, it is a pretty large sum of money for me.
Thank you.
PS: Attached you have some screenshots:
LE: Here is the reason why the bonus was not activated right after the deposit, allowing me to place a bet without using the bonus:
- Players from Armenia, Belarus, China, Czech Republic, Georgia, Slovakia, Romania, Serbia, Uzbekistan and countries not mentioned in the T&C must roll over the deposit once to release the bonus and wager both the deposit and the bonus 8 times on 3-selection combo bets at odds of at least 1.60 per selection.
Attached Files
