Matchbook have turned in to thieves and have taken a new 2% withdrawal fee from my account with no warning or notice, when I already had substantial funds with them.
They messed me around for a week and have behaved like nothing short of criminals. I made complaints at SBR, IBAS and UK Gambling Commission but none of them have been able to help me get my fee back which they have stolen.
When I phoned to complain about what they were doing one of their employees called Sean in an Irish call centre actually threateningly told me there was nothing I could do.
I am really angry and wanted to advise everyone to be careful of them. If they did this to me they can do it to anyone and help themselves to as much of your funds as they want.
I didn't realise just how badly the gambling industry was regulated and may well pack it in now as there is absolutely no protection for a customer.
IBAS said they only deal with pricing and settlement complaints. UK gambling commission are a joke and said they can not help with contractual disputes. SBR have failed to get anywhere for me.
They messed me around for a week and have behaved like nothing short of criminals. I made complaints at SBR, IBAS and UK Gambling Commission but none of them have been able to help me get my fee back which they have stolen.
When I phoned to complain about what they were doing one of their employees called Sean in an Irish call centre actually threateningly told me there was nothing I could do.
I am really angry and wanted to advise everyone to be careful of them. If they did this to me they can do it to anyone and help themselves to as much of your funds as they want.
I didn't realise just how badly the gambling industry was regulated and may well pack it in now as there is absolutely no protection for a customer.
IBAS said they only deal with pricing and settlement complaints. UK gambling commission are a joke and said they can not help with contractual disputes. SBR have failed to get anywhere for me.