Marathonbet doesn't give a s**t about its customers!

[Betinfom]

Hi,

Marathonbet is a good online bookmaker UNTIL you have the first issue with them, only then you'll see their real face.

Until now I have encountered several issues with them. An example that comes now into my mind: technical issues when the Skrill deposits weren't credited (money were taken from the Skrill account) and I had to wait about 3-4 days for them to fix, so I can get back my money.
Regardless of the fact that their customer support was extremely bad and unhelpful and it took them an incredible amount of time to fix that issue, lets say that I understood and I wasn't that pissed off.

However, I had three very bad experiences regarding the settling of the bets.
First: I placed a live bet. The live event ended, everything was ok, the result was showing up everywhere (even on the official site of the tournament), however Marathonbet didn't settle the bet for about ~ 1 week. Of course, every time I was contacting them, they were saying "it will be settled soon, our team doesn't have the official result" - this happened for a WHOLE WEEK, I gave them links with the result...but nothing.
When the problem was solved, I just received a shi*y email with "your bet was settled now". No apologies, no compensation/bonus, nothing. They didn't give a fork.

Second: I placed another live bet, the same story as the first one, it ended nicely (I've seen it on their website), the result was showing up everywhere, on every website, including on the official site of the ITF tournament. Marathonbet settled the bet after 3 days.
Same behaviour.
No "sorry", no bonus, no email from a manager, nothing to show me they're actually sorry for the fact they made me wait 3 days.

Third: Happened in the morning of 20th of May (2-3am). I placed another live bet on tennis, for some reason the event disappeared from their site, but it was live on other betting sites + sofascore + itftennis etc. After it ended, the official result appeared on the official site of ITF.
After about 8hours I noticed my bet is still pending, so I contacted them, showed them the official result and they said it will be settled soon.
After another 3 hours it was the same.
After another 1 hour, the same.
And here we are, after almost 40 hours since the event ended and they still didn't settle it even if the result is everywhere, even if they even delivered more matches from the same tournament later on (which were settled).


Whenever I contact them, they say "please be patient, it will be settled soon, don't worry, our team is waiting for the result".
Are you FU***NG kiddin' me?

I need to specify that I use their services for a few years now, I deposit and bet constantly some large amounts, so since I'm not just an ordinary customer you would expect to have a different attitude so they won't lose their loyal customers, but it seems they actually don't care.

Other bookies would have offered a bonus, the manager would have emailed to explain the problem and say he's sorry, but NO, you won't see this happening from Marathonbet.

YOU SHOULD AVOID THEM!

I'm so pissed off, it's unbelievable...

[virtozo]

at least you didn't get limited like most of us.

[dirtdog52658]

at least you didn't get limited like most of us.

At Least his thread is still alive, negative marathon threads don't last very long here.

[Betinfom]

My bet is still unsettled.

I've contacted Marathonbet again, asked on live chat to speak to a manager just to make sure he's aware of such issues. Unfortunately, they said it's not possible + everybody (manager, traders etc) already know about this and I have to wait until they receive an "official" confirmation regarding that result.

I've asked "if you don't receive any confirmation from you source for 300 days, does this mean that my bet will remain pending 300 days". They said "yes", this is how they settle bets.

Basically, imagine you've placed today a bet on Heerenveen to win against Feyenoord. Heerenveen won, you can find the result everywhere and Marathonbet says after 40 days that they still can't settle the bet because they don't know the "official" result and don't have a "final" confirmation from their source.

Superb!

[HeeeHAWWWW]

Sounds like they operate as automated as possible, with the minimum number of staff.

[Optional]

My bet is still unsettled.

I've contacted Marathonbet again, asked on live chat to speak to a manager just to make sure he's aware of such issues. Unfortunately, they said it's not possible + everybody (manager, traders etc) already know about this and I have to wait until they receive an "official" confirmation regarding that result.

I've asked "if you don't receive any confirmation from you source for 300 days, does this mean that my bet will remain pending 300 days". They said "yes", this is how they settle bets.

Basically, imagine you've placed today a bet on Heerenveen to win against Feyenoord. Heerenveen won, you can find the result everywhere and Marathonbet says after 40 days that they still can't settle the bet because they don't know the "official" result and don't have a "final" confirmation from their source.

Superb!

But it hasn't taken 40 days or involved major football matches has it?

Your issues have been 1 week, 3 days and now 40 hours and involving ITF tennis matches.


It sounds like you need to accept that the way Marathonbet grades ITF is not how you would like it to be and if that is unacceptable move on. No need to be begging for freeplays or being incredibly pissed off imho.

[Betinfom]

I never begged for nothing, I just asked them to do their job because these issues are getting more and more frequent.

I've used the services of at least 60 online bookmakers in the last 8 years and I never, but never had to wait one week for a bookie to settle my bet. And it's not just about tennis because the bet for which I waited one week was from volleyball.
Also, they had a similar behavior when there was any kind of problem (deposits, withdrawals, technical issues etc), they are not doing anything to satisfy their customers or solve the issues in a decent time frame. This is the problem.

There's nobody you can talk with from Marathonbet. All of their operators provide the same predefined answers over and over again like they're some robots.


My goal here is to talk with somebody from their staff and hopefully make him understand that something needs to be changed. If I continue to see the same attitude, then I'll stop using their services and move to another online bookmaker.

[Al Masters]

But it hasn't taken 40 days or involved major football matches has it?

Your issues have been 1 week, 3 days and now 40 hours and involving ITF tennis matches.


It sounds like you need to accept that the way Marathonbet grades ITF is not how you would like it to be and if that is unacceptable move on. No need to be begging for freeplays or being incredibly pissed off imho.

Another poster having a problem with a book and you're firing zingers at him.

Let me play the idiot here as i don't bet ITF tennis...Is it normal to bet a ITF tennis match and wait 1 week 3 days and 40 hours for it to be graded?

Seems like a reasonable concern to me but then again i don't bet ITF tennis.

[Betinfom]

I was looking into their terms to see if I can find something about bet settlement.

1. Settlement will be made on the information provided by the official sites of competitions and their organizers (1). Subsequent changes in results are disregarded for settlement purposes with the exception of obvious errors. If the official information sources don’t contain the results of markets, settlement will be made on the identical information of several independent recognised sources (2).

(1)They have the official result on the website of the organizers, but they refuse to validate.
Issues with the results can happen and it happened very often to me, but when I sent the link with the official result to Bet365 or PaddyPower, they were settling the bets immediately. This is the 3rd day and Marathonbet still didn't do it.

(2)Assuming they don't have an official source (but they have!), they can even use other sources.


Seems to be that Marathonbet is not respecting their own rules.

[Optional]

Another poster having a problem with a book and you're firing zingers at him.

Let me play the idiot here as i don't bet ITF tennis...Is it normal to bet a ITF tennis match and wait 1 week 3 days and 40 hours for it to be graded?

Seems like a reasonable concern to me but then again i don't bet ITF tennis.

I need to inject a fair point of view sometimes Al. I get that some of you just want a lynch mob to bash any book that does not act exactly as you want. But you don't get to just make shit up. The OP bought up football matches and 40 days, not me. At that point the thread had tipped over the edge of reasonable.

I am 100% on the players side. But it's tough to expect books to be reasonable with complaints when we are not fair and reasonable as well.

[Al Masters]

My bet is still unsettled.

I've contacted Marathonbet again, asked on live chat to speak to a manager just to make sure he's aware of such issues. Unfortunately, they said it's not possible + everybody (manager, traders etc) already know about this and I have to wait until they receive an "official" confirmation regarding that result.

I've asked "if you don't receive any confirmation from you source for 300 days, does this mean that my bet will remain pending 300 days". They said "yes", this is how they settle bets.

Basically,imagine you've placed today a bet on Heerenveen to win against Feyenoord. Heerenveen won, you can find the result everywhere and Marathonbet says after 40 days that they still can't settle the bet because they don't know the "official" result and don't have a "final" confirmation from their source.

Superb!

The guy is giving an example to make his point,thus the word IMAGINE, he is not saying that Mararthon bet has not paid him for 40 days on a football match.

You are turning his words to try and make your point.

I need to inject a fair point of view sometimes Al. I get that some of you just want a lynch mob to bash any book that does not act exactly as you want. But you don't get to just make shit up. The OP bought up football matches and 40 days, not me. At that point the thread had tipped over the edge of reasonable.

I am 100% on the players side. But it's tough to expect books to be reasonable with complaints when we are not fair and reasonable as well.

LOL at tipping over the edge of reasonable...the guys bet has not been graded
for well over a week...he is looking for answers from MB to no avail and from
SBR..where in the world is he being unreasonable.


Honestly in your opinion is it normal or par for the course for a ITF tennis
match to take over a week to be graded?

Has this guy in the past given you reason to doubt his integrity?

[jtoler]

Lemme guess, a losing bet is always graded quickly.

[Optional]

Has this guy in the past given you reason to doubt his integrity?

Get off your high horse Al.

Nowhere have I questioned this guys integrity.

Yes the grading delay sucks. No argument about that.

[jjgold]

It seems best not to bet live at Russian Books

Pretty simple

[Betinfom]

Lemme guess, a losing bet is always graded quickly.

I can't lie, in general Marathonbet settle the bets quite fast, however there are times when you have to wait many days for your bet to be settled. As I said, if it would have happened once - twice I would have understood, but when it becomes a habit (only with the winning bets) it's a problem. And more important is that they do not have a real explanation for this, they do not bother to help you, to inform you properly or to do something about it.

Anyway, to continue the story.
After I posted the terms here, I contacted them again on Live Chat and said "guys, you don't respect your own terms, I demand you to settle my bet right now because you have all official sources with the results and here, I give you for the 10th time the link".
The guy from the Live Chat said "ok, thanks", whatever, I exited the live chat and ...guess what? My bet was settled after a few minutes.

I was like "this is a forking joke", I mean I entered 2-3 days on live chat, asked them nicely, sent them tons of links with the result, and they continued to say that they need to wait for an "official confirmation", but suddenly when I copy-pasted their terms (which they were breaking from my point of view)...they settled the bet immediately. Seriously? Coincidence?

5 more days passed since the issue was "solved" and this morning I received an email from them. When I've seen the sender I was kinda happy, the first thing that went through my mind was "hey, look, they actually care, maybe their manager wants to explain the situation and say how sorry he is and he will try to make things better from now on". How wrong I was ) . That email was a reply to an email sent by me 6 days ago, and the main ideas of it:

- they "appreciate my frustration", but I should refrain myself from using abusive language, otherwise the customer care has the right to stop all correspondence. I need to mention that I never ever insulted or said anything bad towards the operators (via email or Live Chat), but as a matter of fact when they were saying "I'm sorry for this situation" I was telling them it's not their fault and they should just send more notifications to their settlement department/traders/whatever. Maybe at some point I said "those guys settling the bets are unprofessional, this is unacceptable, last time I waited for a fxking week". Maybe someone was too sensible and the f work (which was in no way an insult towards anyone from Marathonbet) made him cry.

- "The reason that the settlement was delayed was because of concerns we had with the official result of the match. Because of these concerns we were required to wait for the official match report in order to settle the bets in full confidence of the result."

Their explanation (finally, after so many days) was by far the funniest thing I've ever heard from a bookie. Let me review this quickly.
1. You add a tennis live game, people (including me) please bets on the winner of the match.
2. The match suddenly disappears from your live offer, however it's live on many other bookies and the final result immediately shows up on most livescore websites + on the official site of ITF.
3. You keep the bet pending for 3 days, claiming you don't have an "official confirmation" of the result, you refuse to accept any proof of the result (including the official website), while you provide other tennis games from THE SAME TOURNAMENT, with the same players who won the match and advanced to the next round. Basically, just by providing the game of the guys who advanced to the next round of the same tournament is the CLEAR PROOF that you know those guys won the past match. I mean, dooooooooooh.
4. Finally, after 5 days, when that problem is long gone, is history, you see an old email from me and you get annoyed like "who the hell this guy thinks he is to bother us so often on live chat/email, while we relax/have fun/party all the time, I'LL SHOW HIM!".


Marathonbet has fast payments, a huge live betting offer - I can't deny this (it's probably the best bookie when it comes to live tennis), but these experiences make you waste a lot of time, get tired, upset ... and for what?
I'll probably switch to PaddyPower, Vbet and Cashpoint. If anybody knows any other bookie with a great live tennis betting offer + fast withdrawals via Skrill, please let me know, I would appreciate! Thanks!



PS: I forgot to mention the odds of those tennis players winning the match (4.55). I had small winnings, but maybe there were some other customers who won a lot of money from this and Marathonbet wanted to keep it pending for a few days (for some reason).