I opened an account with GR88 early December 2014 and deposited £200 and received £200 bonus. I was asked for ID documents before I started any wagers which I provided and my account was unlocked to place bets. Over the course of just under two months I wagered the bonus requirements placing bets almost daily and met the bonus rollover requirements by 12 February 2015. I had been lucky in that although some of my bets lost, but quite a few won. I also placed bets which were not part of the rollover requirement (odds below the rollover requirements) which also had some wins and some losers. Everything was fine until I had met the requirements for rollover At this stage I had got £1251 balance which I requested to withdraw.
The withdrawal request was accepted (its not automatic and met be agreed with one of their advisors first). A couple of days after I received an email to say my account has been closed and they will not be paying anything out as they suspect fraud. No explanation provided and no evidence. I have not committed any fraud and have simply been lucky. I was accused of having multiple accounts and I challenged this by email. However, no evidence was provided. How can they as there is none. They are simply con artists.
I have no other accounts with GR88 or with any of their other sister companies (nor does anyone else in my household). I placed the bets purely on my gut feeling and who i felt would win. I have attempted to contact GR88 a few times to request they review this as they have obviously made a mistake. They only decided to close my account once I wanted to withdraw my winnings. Sour losers who not only kept my winnings but even my original £200 deposit. Who's committing the real fraud?
Up to then I was placing bets almost daily and wagered over £4800 in around 7 week period with average bet of £100 so over 50 bets placed. Funny how they only decided to claim its fraud with no evidence once I wanted to withdraw my winnings. It is completely unfair and underhand by GR88 to do this. I noticed that they do this quite often. I am happy to provide any further information required to prove my innocence. I was really upset about not only the payment being withheld but falsely being accused simply so GR88 did not have to pay out. RIP OFF bookie.
I raised a complaint with SBR on 3 March but not heard anything back yet. How long does it normally take for SBR to respond? I also noticed my complaint is not shown in the news section of SBR.
The withdrawal request was accepted (its not automatic and met be agreed with one of their advisors first). A couple of days after I received an email to say my account has been closed and they will not be paying anything out as they suspect fraud. No explanation provided and no evidence. I have not committed any fraud and have simply been lucky. I was accused of having multiple accounts and I challenged this by email. However, no evidence was provided. How can they as there is none. They are simply con artists.
I have no other accounts with GR88 or with any of their other sister companies (nor does anyone else in my household). I placed the bets purely on my gut feeling and who i felt would win. I have attempted to contact GR88 a few times to request they review this as they have obviously made a mistake. They only decided to close my account once I wanted to withdraw my winnings. Sour losers who not only kept my winnings but even my original £200 deposit. Who's committing the real fraud?
Up to then I was placing bets almost daily and wagered over £4800 in around 7 week period with average bet of £100 so over 50 bets placed. Funny how they only decided to claim its fraud with no evidence once I wanted to withdraw my winnings. It is completely unfair and underhand by GR88 to do this. I noticed that they do this quite often. I am happy to provide any further information required to prove my innocence. I was really upset about not only the payment being withheld but falsely being accused simply so GR88 did not have to pay out. RIP OFF bookie.
I raised a complaint with SBR on 3 March but not heard anything back yet. How long does it normally take for SBR to respond? I also noticed my complaint is not shown in the news section of SBR.
