I've been playing there almost a year and tonight was the first time (that I'm aware of) that a play was misgraded. I had Creighton -5.5 (1st 10 minutes of the 2nd half). It was obvious that Creighton had won that bet as they were leading 18-12 as the 10 minute mark passed by. There werent any baskets at the 9:59 mark or anything like that. It was a clear win that was graded a loss. Luckily I was watching the game and expecting my account to reflect that win when it showed up a loss. I immediately typed into live help and Dana got the situation fixed in probably 10 minutes. It was excellent customer service but I'm a little worried that something like that could happen. A misgraded play? Really? She told me every bet is manually graded so I guess a mistake could happen if you hit the wrong button, but you'd think they would have a mechanism in place where you have to double check a score before inputting the result of the play.
Maybe they assume if there is a misgraded play someone will immediately call them about it? Because it wasnt just my play that was messed up. Everyone that made that bet had it graded a loss until it was fixed.
Maybe they assume if there is a misgraded play someone will immediately call them about it? Because it wasnt just my play that was messed up. Everyone that made that bet had it graded a loss until it was fixed.