Hi all,
I've just recently made a ** deposit into Betonline.ag as any other time. After a few hours without the funds hitting the account, I contacted Betonline and was told the transaction has been rejected due to empty MTCN# (They can't see/find it).
I called ** right away and to my surprise, was told that the money has been PICKED UP by the receiver.
I called Betonline again, explained the situation and the Betonline agent at one point said "They (**) lied to you because here we showed that we weren't able to pick up the funds". So I had the Betonline agent STAYED on the phone (being silent) with me while I called ** again.
After the conservation, the Betonline agent agreed with me that he heard ** confirmed that the receiver has picked up the funds. He'd report that to his supervisor to take a look into it.
The next day I received an email from Betonline saying that "the money has reimbursed to the sender".
I thought that's fine so I called ** again to check, and STILL THE SAME answer: "The money has been PICKED UP by the receiver. There is nothing more we can do unless you want to file a fraud claim".
By this time (after many many phone calls back and forth), I came across this one patient Betonline agent, who took the time to explain that the processor (a third party company) might confuse it somewhere. And they'd look into it and let me know.
However, they never get back to me. And whenever I called in to ask for the status, I'd get a new agent, and I have to explain EVERYTHING again and again, still getting the same answers: "The money has been sent back to the sender" and after pushing on, the agents would come up with: "we'd get back to you".
This cycle has gone on and on.
The deposit is small compared to the total amount I've lost to that website, that's the last thing they'd want to do to such a customer.
Operator, can you escalate this issue to any high-level Betonline personel that you know?
I'd appreciate it very much.
P/S In the mean time, guys, please be carefully that you continue to deposit into this website until further updates from me.
I've just recently made a ** deposit into Betonline.ag as any other time. After a few hours without the funds hitting the account, I contacted Betonline and was told the transaction has been rejected due to empty MTCN# (They can't see/find it).
I called ** right away and to my surprise, was told that the money has been PICKED UP by the receiver.
I called Betonline again, explained the situation and the Betonline agent at one point said "They (**) lied to you because here we showed that we weren't able to pick up the funds". So I had the Betonline agent STAYED on the phone (being silent) with me while I called ** again.
After the conservation, the Betonline agent agreed with me that he heard ** confirmed that the receiver has picked up the funds. He'd report that to his supervisor to take a look into it.
The next day I received an email from Betonline saying that "the money has reimbursed to the sender".
I thought that's fine so I called ** again to check, and STILL THE SAME answer: "The money has been PICKED UP by the receiver. There is nothing more we can do unless you want to file a fraud claim".
By this time (after many many phone calls back and forth), I came across this one patient Betonline agent, who took the time to explain that the processor (a third party company) might confuse it somewhere. And they'd look into it and let me know.
However, they never get back to me. And whenever I called in to ask for the status, I'd get a new agent, and I have to explain EVERYTHING again and again, still getting the same answers: "The money has been sent back to the sender" and after pushing on, the agents would come up with: "we'd get back to you".
This cycle has gone on and on.
The deposit is small compared to the total amount I've lost to that website, that's the last thing they'd want to do to such a customer.
Operator, can you escalate this issue to any high-level Betonline personel that you know?
I'd appreciate it very much.
P/S In the mean time, guys, please be carefully that you continue to deposit into this website until further updates from me.
