During the 4th set of Dominic Thiem vs Ernests Gulbis match yesterday, I placed a bet on Thiem to win the 5th set. However, the bet seems to have been recorded as 2nd set winner, and they have voided it as a late bet. I'm fairly sure it was actually 5th set winner that I bet on. It appeared at the bottom of the page where the markets for next set winner usually are, and the price was correct for that outcome. Indeed, the bet in the history also refers to "next set winner" which would have been the 5th as I placed it during the 4th set. If indeed the 2nd set was the "next set", then the game would have been in the 1st set, but of course it wasn't. Their system I'm sure would not allow bets on the 2nd set when the game is in the 4th. I have no idea why it shows set 2 winner in the history, but it could be that it somehow got saved as 2nd set winner (wouldn't that be a convenient feature for any bookie) or that it got changed after (also convenient). Gulbis actually won the 2nd set, so if it was late, then I would have bet on Gulbis, not Thiem.
I've spoken to them, but have managed to get nothing other than the usual spiel about late bets in their rules. What can I do?
I've spoken to them, but have managed to get nothing other than the usual spiel about late bets in their rules. What can I do?