I sent them a message this weekend with an issue on their end that was causing some major headaches. I promptly got a message back from a regular representative that "nobody else was experiencing this". I replied back with further details and was told that this was forwarded to their IT department. I didn't hear anything else til Monday evening when I got a reply from someone in upper management. He detailed and admitted the issue on their end and apologized for it.
People who have issues that are not handled properly with regular reps just need to ask for management. I think the regular reps only handle the most basic of issues.
People who have issues that are not handled properly with regular reps just need to ask for management. I think the regular reps only handle the most basic of issues.