Bet dsi very disappointed--would love some feedback

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  • maddenscott
    SBR Rookie
    • 08-10-08
    • 43
    #1
    Bet dsi very disappointed--would love some feedback
    Update by SBR Admin: Hi maddenscott,

    Thank you for sharing. This is fairly common. It is important to check the terms and conditions for any offer, as well as the general freeplay rules.

    _____________________________



    Opened an account late 12/13. Was given Holiday 100 bonus with $300 deposit. Had no idea that the bonus free plays expire in 6 months. Fortunately had never used them because my main account stayed "live." All I was aware of was that I needed to bet 5K to achieve the rollover to withdraw any amount from free play account. Anyway, I logged on this AM and my free play account is at 0. I did online chat...then called....that's that....they expire in 6 months....so I'm just SOL....had no IDEA.....this sucks!
    Last edited by SBR Forum; 07-22-14, 05:42 PM. Reason: added reply
    Tags: None
    • easyliving
      SBR Hall of Famer
      • 06-25-12
      • 8876
      #2
      don't see what the issue is. You had 6 months to use it
        Comment
        • maddenscott
          SBR Rookie
          • 08-10-08
          • 43
          #3
          The issue is I had no idea that I had 6 months....if I would have known that I certainly would have used it.
            Comment
            • easyliving
              SBR Hall of Famer
              • 06-25-12
              • 8876
              #4
              Originally posted by maddenscott
              The issue is I had no idea that I had 6 months....if I would have known that I certainly would have used it.
              clearly stated under rules, 100 dollars is nothing to sweat over.
                Comment
                • shaunovery
                  SBR Posting Legend
                  • 11-15-07
                  • 18143
                  #5
                  Why wouldn't you use it in 6 months you could of used it to hedge real cash bet
                    Comment
                    • maddenscott
                      SBR Rookie
                      • 08-10-08
                      • 43
                      #6
                      It was actually $300....but I get your point. Anyway, a manager there gave me a 6 month extension which was cool....so I there's that.
                        Comment
                        • BigDaddy
                          SBR Hall of Famer
                          • 02-01-06
                          • 8378
                          #7
                          i cant let a FP sit 1 day let alone 6 months

                          good to hear you got it back though
                            Comment
                            • edawg
                              SBR MVP
                              • 07-09-11
                              • 2820
                              #8
                              Good to hear!
                                Comment
                                • SBR Forum
                                  Administrator
                                  • 12-02-06
                                  • 4559
                                  #9
                                  Hi maddenscott,

                                  Thank you for sharing. This is fairly common. It is important to check the terms and conditions for any offer, as well as the general freeplay rules.
                                    Comment
                                    • Optional
                                      Administrator
                                      • 06-10-10
                                      • 60920
                                      #10
                                      Originally posted by maddenscott
                                      It was actually $300....but I get your point. Anyway, a manager there gave me a 6 month extension which was cool....so I there's that.
                                      That was nice of them!
                                      .
                                        Comment
                                        • Natty68
                                          SBR Wise Guy
                                          • 05-11-14
                                          • 550
                                          #11
                                          I'm assuming this requirement pertains to Bookmaker as well?
                                            Comment
                                            • DR225
                                              SBR MVP
                                              • 02-24-11
                                              • 2011
                                              #12
                                              yup. This is in bookmaker's rules:

                                              12. Free Plays that are left unused for 180 days will be removed from the account.
                                                Comment
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