Woke up this morning and checked the results for the 3rd practice of the British Grand Prix and when I didn't see my selection (Nico Rosberg) in the top two I figured my wager was a loss. A few minutes later I decided to check the full results for practice 3 and thankfully I did because 4 drivers didn't record a qualifying time due to weather conditions. As per their rules the bet should have been settled as a no play but it was graded a loss. I'll mention that Bet365 did correct the error but certainly wouldn't have if I hadn't noticed their mistake. Here's the transcript...
bet365You are now chatting with an advisor
Greg P has joined this chat. You are now chatting with Greg P
Greg P: Hello, welcome to bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account
mike: hello
mike: security code is ****
mike: regarding wager **690158141**
mike: that has been settled as a loss
mike: I believe it should be considered a no bet
mike: based on your rules for F1 practice
mike: Fastest in Practice Session One/Two/Three Official lap times as recorded by the FIA will be used for settlement. Drivers must record a lap time in the specified phase of practice for bets to stand.
mike: the last sentence specifically is of interest
mike: 2014 British Grand Prix – Free Practice 3 Times
1 Sebastian Vettel Red Bull Racing 1:52.522 6
2 Daniel Ricciardo Red Bull Racing 1:52.631 0.109 6
3 Pastor Maldonado Lotus 1:53.044 0.522 10
4 Romain Grosjean Lotus 1:53.566 1.044 6
5 Adrian Sutil Sauber 1:53.585 1.063 12
6 Daniil Kvyat Toro Rosso 1:53.654 1.132 15
7 Kevin Magnussen McLaren 1:53.911 1.389 5
8 Jenson Button McLaren 1:54.041 1.519 6
9 Valtteri Bottas Williams 1:54.217 1.695 4
10 Kimi Räikkönen Ferrari 1:54.558 2.036 5
11 Jean-Eric Vergne Toro Rosso 1:54.602 2.080 6
12 Esteban Gutierrez Sauber 1:54.761 2.239 13
13 Felipe Massa Williams 1:55.003 2.481 4
14 Nico Hulkenberg Force India 1:55.688 3.166 6
15 Sergio Perez Force India 1:56.918 4.396 7
16 Marcus Ericsson Caterham 1:57.091 4.569 10
17 Jules Bianchi Marussia 1:57.566 5.044 6
18 Kamui Kobayashi Caterham 1:57.914 5.392
19 Max Chilton Marussia
20 Fernando Alonso Ferrari
21 Nico Rosberg Mercedes
22 Lewis Hamilton Mercedes
mike: those are the results posted by FIA
Greg P: One moment please while I check this for you.
mike: as you can see drivers 19-22 didn't record a time and my selection was one of those without an offical time
Greg P: This bet has been settled incorrectly and I have sent this to our traders for this bet to settled correctly and they have advised me it will be settled in around 15 minutes.
mike: thank you very much
Greg P: I apologise for the inconvenience.
mike: I'll check my account later for the correction. Have a good day
bet365You are now chatting with an advisor
Greg P has joined this chat. You are now chatting with Greg P
Greg P: Hello, welcome to bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account
mike: hello
mike: security code is ****
mike: regarding wager **690158141**
mike: that has been settled as a loss
mike: I believe it should be considered a no bet
mike: based on your rules for F1 practice
mike: Fastest in Practice Session One/Two/Three Official lap times as recorded by the FIA will be used for settlement. Drivers must record a lap time in the specified phase of practice for bets to stand.
mike: the last sentence specifically is of interest
mike: 2014 British Grand Prix – Free Practice 3 Times
1 Sebastian Vettel Red Bull Racing 1:52.522 6
2 Daniel Ricciardo Red Bull Racing 1:52.631 0.109 6
3 Pastor Maldonado Lotus 1:53.044 0.522 10
4 Romain Grosjean Lotus 1:53.566 1.044 6
5 Adrian Sutil Sauber 1:53.585 1.063 12
6 Daniil Kvyat Toro Rosso 1:53.654 1.132 15
7 Kevin Magnussen McLaren 1:53.911 1.389 5
8 Jenson Button McLaren 1:54.041 1.519 6
9 Valtteri Bottas Williams 1:54.217 1.695 4
10 Kimi Räikkönen Ferrari 1:54.558 2.036 5
11 Jean-Eric Vergne Toro Rosso 1:54.602 2.080 6
12 Esteban Gutierrez Sauber 1:54.761 2.239 13
13 Felipe Massa Williams 1:55.003 2.481 4
14 Nico Hulkenberg Force India 1:55.688 3.166 6
15 Sergio Perez Force India 1:56.918 4.396 7
16 Marcus Ericsson Caterham 1:57.091 4.569 10
17 Jules Bianchi Marussia 1:57.566 5.044 6
18 Kamui Kobayashi Caterham 1:57.914 5.392
19 Max Chilton Marussia
20 Fernando Alonso Ferrari
21 Nico Rosberg Mercedes
22 Lewis Hamilton Mercedes
mike: those are the results posted by FIA
Greg P: One moment please while I check this for you.
mike: as you can see drivers 19-22 didn't record a time and my selection was one of those without an offical time
Greg P: This bet has been settled incorrectly and I have sent this to our traders for this bet to settled correctly and they have advised me it will be settled in around 15 minutes.
mike: thank you very much
Greg P: I apologise for the inconvenience.
mike: I'll check my account later for the correction. Have a good day