10Bet cancelled bets but match was played

[Alovenac]

I have some problems with 10Bet, about the match Serbia U21 - Israel u21 match was played last friday.
I that afternoon i'm placed some bets on Israel +0,75 and the next day i saw the bets are cancelled. Match was played with a little delay and result was 2-3.

Now, 10bet stays by the fact that match is not played and if i sent them some information, that match is played from some sites. Now they said i'm placed my bets when match are started. Every time they give another reason and they dont pay out the bet.

What to do?

[Bill Dozer]

Alovenac, I'm confident we can help with 10bet

1) Post an image of your ticket here with (personal information covered up).

2) Post the time you believe the match to have started with your source.

3) Post the timeframe or window or time when you believe 10bet canceled the bet. Note any email correspondence and post that as well.

[SBR Forum]

Hi Alovenac,

10Bet was able to confirm based on what you shared that your winnings were paid.