Bet-at-home complaints: fraud on live bets!

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  • Typer789
    SBR Rookie
    • 05-15-14
    • 5
    #1
    Bet-at-home complaints: fraud on live bets!
    Hi everybody,

    I'm new user and opening the new topic because I didn't receive any answer on my complaints from sportsbookreview.com/sportsbook-complaint/ and help@sportsbookreview.com.

    5th of May 2014 Bet-at-home canceled my 5 WON LIVE bets (with 6) in match: Teymuraz Gabashvili - John Isner. The bets were placed at over 8.5/9.5/10.5/12.5 games in 1st set between 12:52 and 13:12. The match was started after 13:05. BAH canceled my bets about:
    13:42 - over 8.5 at current score in 1st set - 3:4!
    13:47 - over 9.5 at current score in 1st set - 4:5!
    13:52 - over 10.5 at 5:5!

    In my opinion it is fraud. They haven't paid me 1830 GBP. They returned stake. I have proofs. Please look at screenshots in attachments (also at bet over 12.5 which was correct... ?).

    BetDetails2.jpg - details of my bets
    sportbets05052014.jpg - placed bets
    AccountActivities2.jpg - details of transactions on my account (please look at date and time)
    1Set.jpg - the result of the first set
    enChat2.jpg - conversation with BAH's service
    e-mail.jpg - the message (with Bah's argumentation) which was sent to me until after of my complaints.

    "Your bet had been cancelled and your stake was returned to your betting account. Cancellation of bets takes place only in exceptional situations, therefore settling a bet with odds 1,00 is rare - just in case of incorrectness.It happened in your case, in which we couldn't control the odds because of technical problems. This situation refers to bets placed between 12:52:04 and 13:03:40, which were settled with odds 1,00. We are happy to credit the winnings for the bet with the highest odds, unfortunately it is impossible to grant winnings for bets placed incorrectly in the above given time."
    I have never seen the situation when bookmaker canceled LIVE bets after or during the match. My situation is also unique because my bets have been already won! BAH was waiting for the actual result in 1st set (AccountActivities2.jpg confirms!) and canceled won bets... It is fraud. If 1st set would end with the result 2:6, BAH would not return the stake.

    Another thing is that I haven.t received message about returned stake... I had to ask BAH's service (polish service). When I was writing with english support I have received the message:
    "The only possibility is to cancel the bets, Sir.You have won your bets, but other customers have lost"...


    BAH returns to the one point of their rules:
    "2. bet-at-home does not assume any liability for transmission, input and/or analysis errors. In particular, bet-at-home reserves the right to correct obvious errors such as mistakes concerning odds or events/teams/etc. at its sole discretion. If bet-at-home does not correct the error, the event is assessed as having odds of 1.00. The stake shall only be deemed to be the amount recorded or confirmed by bet-at-home. "
    So in this argumentation BAH may cancel every bet... Please help me.
    Attached Files
    Last edited by Typer789; 05-20-14, 03:27 PM.
    Tags: None
    • smoke a bowl
      SBR MVP
      • 02-09-09
      • 2776
      #2
      Of course they cancelled those wagers. They were all 100% to win.
        Comment
        • OnkelChris
          SBR High Roller
          • 12-05-09
          • 135
          #3
          made my day
            Comment
            • horja1
              SBR Hall of Famer
              • 01-13-11
              • 5646
              #4
              Originally posted by Typer789

              5th of May 2014 Bet-at-home canceled my 5 WON LIVE bets (with 6) in match: Teymuraz Gabashvili - John Isner. The bets were placed at over 8.5/9.5/10.5/12.5 games in 1st set between 12:52 and 13:12. The match was started after 13:05. BAH canceled my bets about:
              13:42 - over 8.5 at current score in 1st set - 3:4!
              13:47 - over 9.5 at current score in 1st set - 4:5!
              13:52 - over 10.5 at 5:5!

              just curious ... why would Bet@Home not cancel those bets?
                Comment
                • Typer789
                  SBR Rookie
                  • 05-15-14
                  • 5
                  #5
                  When they return my stake, the bets were correct and won. Please notice. When the current score in set is 3:3 all bets over 8.5 games have been already won (because in tennis scoring system - a set consists of a number of games (a minimum of six))

                  Why didn't they change the odds before starting the match???

                  Another problem is that I didn't receive the message with returned stake...
                  Last edited by Typer789; 05-21-14, 06:27 AM.
                    Comment
                    • shari91
                      BARRELED IN @ SBR!
                      • 02-23-10
                      • 32661
                      #6
                      Originally posted by Typer789
                      When they return my stake, the bets were correct and won. Please notice. When the current score in set is 3:3 all bets over 8.5 games have been already won (because in tennis scoring system - a set consists of a number of games (a minimum of six))

                      Why didn't they change the odds before starting the match???

                      Another problem is that I didn't receive the message with returned stake...
                      Of course the bets were correct and won. It was impossible for them to lose as you knew when you placed those bets. No matter what happened in that set those bets were going to win therefore they were INVALID lines - it was a mistake that they were available for wagering on at all. They were cancelled once the mistake was discovered as they should've been - same as any other book would've done. You have no argument here.
                        Comment
                        • horja1
                          SBR Hall of Famer
                          • 01-13-11
                          • 5646
                          #7
                          Originally posted by Typer789

                          Why didn't they change the odds before starting the match???
                          and that is why they have this rule

                          "2. bet-at-home does not assume any liability for transmission, input and/or analysis errors. In particular, bet-at-home reserves the right to correct obvious errors such as mistakes concerning odds or events/teams/etc. at its sole discretion. If bet-at-home does not correct the error, the event is assessed as having odds of 1.00. The stake shall only be deemed to be the amount recorded or confirmed by bet-at-home. "
                            Comment
                            • Typer789
                              SBR Rookie
                              • 05-15-14
                              • 5
                              #8
                              same as any other book would've done
                              No... Another book will change/correct odds and send to you mail with argumentation (for example bet365). Please notice bet over 12.5. They changed odds before starting 1st/2nd game! Joke?

                              "2. bet-at-home does not assume any liability for transmission, input and/or analysis errors. In particular, bet-at-home reserves the right to correct obvious errors such as mistakes concerning odds or events/teams/etc. at its sole discretion. If bet-at-home does not correct the error, the event is assessed as having odds of 1.00. The stake shall only be deemed to be the amount recorded or confirmed by bet-at-home. "
                              In this argumentation BAH may cancel every bet. They are not serious.
                                Comment
                                • horja1
                                  SBR Hall of Famer
                                  • 01-13-11
                                  • 5646
                                  #9
                                  Originally posted by Typer789
                                  No... Another book will change/correct odds and send to you mail with argumentation (for example bet365).
                                  no Bet365 would not do that ... they would adjust the odds if the odds were incorrect, but that is not the case here ... we are not talking here about wrong odds, but about the wrong bet description (probably a system glitch)

                                  Originally posted by Typer789

                                  In this argumentation BAH may cancel every bet. They are not serious.
                                  you are joking, right, taking in consideration your case? 100% error was corrected by the book ....
                                  Last edited by horja1; 05-21-14, 08:07 AM.
                                    Comment
                                    • Typer789
                                      SBR Rookie
                                      • 05-15-14
                                      • 5
                                      #10
                                      Bet description was correct. Please notice that 1st game was started by John Isner (for advanced - In this match he is favorite, so all odds "over games" will increase before starting the match - case 1st break). I didn't take a screenshot when they changed odds because you know why...
                                        Comment
                                        • shari91
                                          BARRELED IN @ SBR!
                                          • 02-23-10
                                          • 32661
                                          #11
                                          Ok, I think the situation has been lost in translation here to English with the way you wrote it which is why people including myself have responded the way we have.

                                          Let me know if this is correct:

                                          You made your live wagers between 12:52 and 13:12

                                          Although the match was due to start at 12:50 it started at 13:05.

                                          You're saying that at 13:42 when your over 8.5 bet was sure to win it was cancelled.

                                          Then at 13:45 when your over 9.5 bet was sure to win it was cancelled and again at 13:52 with your over 10.5 bet.

                                          The way it is written in your first post it sounded like you placed those bets after they were already winners. The one thing I don't see though is any proof that they cancelled them at the times you say they did unless I'm just missing it. Regardless though what you need to do is find evidence from one or two other big books of what their odds were for those bets so you can compare them to Bet-At-Home's odds to see if they were indeed an obvious error. If you find that other books had similar odds, fill in the SBR Complaint Form again and I'll be sure to watch out for your email.
                                            Comment
                                            • horja1
                                              SBR Hall of Famer
                                              • 01-13-11
                                              • 5646
                                              #12
                                              the way you (Typer789) explained it you had no case ... the way Shari explained it your bets should have not been canceled
                                                Comment
                                                • Typer789
                                                  SBR Rookie
                                                  • 05-15-14
                                                  • 5
                                                  #13
                                                  I'm sorry... Yesterday I didn't respond to your comments because I was banned by the system : P

                                                  Why didn't you notice that the match started at 13:05 and my wagers were made between 12:52 and 13:12? I took the screenshots for you... Have you seen? : P

                                                  AccountActivities2.jpg confirms - "Winning" also means returned stake. : )


                                                  If bet-at-home does not correct the error, the event is assessed as having odds of 1.00.
                                                  I also know that they corrected the odds but I have only one screenshot which it confirms - over 12.5 games -.-

                                                  Ok, I think the situation has been lost in translation here to English
                                                  Yes. In that case translate.google is useless : P
                                                    Comment
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