Hello , i joined rivalo.com and i verified fully my account , i used to play everyday on sports (soccer) . before 3 days i get an email from rivalo.com asking me to update my phone number wich i did inmediatly, and then they call me by telephone for questions about my account (security reasons) and i answered all they asked me with correct answers ! yesterday my rivalo account was closed without any reason .. after some hours they sent me email telling me that i was breaching terms and conditions but in fact i did not broke any rule my full name last name birth date adress all details were correct including my phone number ! after email i ask them for my money becouse i had my balance of 900+euros in account and they refuse to pay my money . Im sending them again email's but they dont want to answer anymore .. ! I already made a complaint now im waiting . Any idea guys?
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Last edited by taulant922; 03-20-14, 08:34 AM. -
with so many good books out there, people that use crappy, no-name, white label, fly-by-night books deserve to lose their money
these books have no brand value to protect so they have no motivation to cooperate with sites like sbr
nowadays, people sweat payment from even the best of books, playing at these mickey mouse books is like sending your money to a nigerian 'prince'Comment -
I know its no-name bookie but when i saw it was kinda like tipico that's why i joined them becouse friend of mine used to play with tipico fine without any problem :/Comment -
Scaring... A "bookmaker" that refuses to send you your balance and that doesn't answer emails and doesn't give any precise reason... Hoping your problem will be resolved. Since you already posted complaint, all you can do now is post bad comments about Rivalo everywhere on the net, hoping that will make Rivalo react... It's not good for them to let everyone know they are scam !Comment -
Thank you for you'r reply benji2501 . I also hope to get my money back becouse they are a big scamers and i will post all over the internet in every forum to let peoples know what kind of sh*t they are . Its not my first time that i play on bookiee i also played with williamhill bet365 never got any problem ... and im sure in this bookie(rivalo) i didnt break any rule but they are scam thats why.
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Hello, I share the same fate, Rivalo and closed my account after I put my money to withdraw € 7,100 but before I let them go I want documents sent their vsichko.poluchih e-mail that everything was approved and verification successful. then waited my money, but they never came.I wrote them and they said to you and I'm connected to the group and that my money will be confiscated .... I do not know already where to turn, but I want to expose these scammers and my back money ...Comment -
They just closed my account too, what a scam, I should have read this thread before I signed up.THIEVES
if anybody knows where their customers offices are, please respond.If they r in Europe, I'm going for justiceComment -
Feel free to submit a sportsbook complaint if you would like SBR to try to help: http://www.sportsbookreview.com/sportsbook-complaint/.Comment -
Big scam, avoid at all costs, same stories to a a lot of people, u've been warned
rivalo.com>>>>> thieves
same with betafterbet.com , canbet.com, stryyke.com who robbed meComment -
i deposited R$1000 on my rivalo account and received R$1000 as bonus bet.i made my bets, fullfilled the bonus rollover conditions and asked for withdrawal after sending my id, proof of adress and picture holding my id. My balance was R$4800 so after 3 days that i made withdrawal to my bank account i sent then an email asking why the money haven´t reached my account. It was on the weekend and after that i didn´t check my email during the weekend. On monday i checked my email and were received 2 emails:
1- asking me to update my phone number
2- saying that they closed my account because they cannot call meI checked my account and update my phone number, advising rivalo that they can call me to confirm my informations.
They refused to call me and removed R$3800 (just leaving R$1000 that i deposited).All me other informations were right, it was a little mistake with my phone number that now i´ve already updated, so they are cleary stealing my money and don´t giving a shit about call me to clarify it.
I hope SBR can help me in this situation, i don´t know what can i do.
My username is iedinhacard
ThanksComment -
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Yes he did.
Rivalo has provided comment on this thread - they claim that the player is actually a woman, not male as claimed, and that the same registration details were shared with another player who had already received a bonus. The sportsbook tried calling the player to verify her details but the person who answered had no knowledge of a Rivalo betting account. Rivalo has argued that this constitutes bonus abuse and also false registration details and is only willing to refund the player's deposit.Comment -
Yes i am woman. Who claimed that i am man? They have my id, proof of adress and picutre holding my id, they obviouly know that i am woman.
As i explained the phone number was wrong at first, and i updated this information accordingly. Because that when they called the person didn´t know about rivalo, it wasn´t my number.
1- No one share my details as i live by myself, its not true.
2- No one called me to the number UPDATED
It wasn´t false registration details, it was only a mistake. They can call me when they like and we can clearify this situation, but they are not showing goodwill because its easier take my money and create false histories.Comment -
Yes i am woman. Who claimed that i am man? They have my id, proof of adress and picutre holding my id, they obviouly know that i am woman.
As i explained the phone number was wrong at first, and i updated this information accordingly. Because that when they called the person didn´t know about rivalo, it wasn´t my number.
1- No one share my details as i live by myself, its not true.
2- No one called me to the number UPDATED
It wasn´t false registration details, it was only a mistake. They can call me when they like and we can clearify this situation, but they are not showing goodwill because its easier take my money and create false histories.Comment -
How many digits was the first phone number off by from your actual number? If it were a typo with only one digit wrong for instance, i.e. your number is 123-4567 and you accidentally typed in 123-4568, that'd be something to look at.
A sportsbook in the D range is not going to give you a mulligan to re-verify your account if they can connect you to another player that has profited with the same bonus, so accuracy of information is absolutely essential.Comment -
I think 2 numbers were differents. I don´t know why they are telling that my account is related with other account, they should call me to clearify this situation. I know it was a big mistake but i didn´t care about that because i sent my id, proof of adress and picture holding my id, they approved it more than 1 week before i made my withdrawal request.
What do you think should i do?Comment
