I filled in sbr complaint form few days ago, but haven't received any answer yet. So i also decided to write about this situation on forum to let everybody knows
hi, im having a dispute with betsson
i had an account with them since august of last year, and i always deposited and made withdrawls without problems after passing through verification process (including scans of passport, id and all the documents they asked for)
one week ago, after i realized that my betting limits were so low to continue to use their service, i decided to withdraw all my money,
considering i didnt recveive my money i checked my email and my account with them and i realzied that after cancelling the withdrawl they sent me an email saying they wanted to talk to me by telephone
very strange request but fo course i accepted, they called me and they asked my personal details (like name adress telephone number and so on) that i confirmed then they asked me on which i use to gamble and i repsonded sports but only football then the girl on telephone started to do strange questions like for example first deposit (amount and date), last deposit (amount and date), last bet amount and date, of course facing these questions i had hesitation, which person in this world can remember the date and amount of first deposit??
however with the help of cronology of my betsson account i responded to this and a lot more of strange questions that i felt the girl on the other side was just doing to put me umcomfortable, infact i also asked why so many questions?? and the girl said is just a verification process, she also asked me if i were the only person to have access to the account and i said of course yes
at the end of the conversation she told me we will write you an email
with my surprise the next morning i realzied i receved back on my skrill account all deposits that i did on betsson from august 2013 until february 2014 !!!!! of course they didnt write me neither an email
so i contacted them again and they repsonded me stating they confiscated all my winnings because there was incosistency in my answers during my "telephone examination"..... is this a joke?? are they serious? how can a site operate like this?? incosistency of what??
i responded to all the questions and in a correct way, if in some i had hesitation it was becasue it was objectively impossible to remember the dates of the transactions they were asking me, anyway i repsonded to EVERY QUESTION they did
to be sincere i feel scammed and i dont know what to do, a site cant operate like this,
i did my verification with them a lot of time before, now just because i want to withdraw all my money thye create a lot of problems just to not to páy, no its not good like this, avoid them at all costs
anyway from my request of 4826,37 euros they returned me just 3300 that is the amount of my total deposit so they are in debit of 1526,37 euros with me
what they are doing is illegal
i hope sbr can help me in this matter,
regards
hi, im having a dispute with betsson
i had an account with them since august of last year, and i always deposited and made withdrawls without problems after passing through verification process (including scans of passport, id and all the documents they asked for)
one week ago, after i realized that my betting limits were so low to continue to use their service, i decided to withdraw all my money,
considering i didnt recveive my money i checked my email and my account with them and i realzied that after cancelling the withdrawl they sent me an email saying they wanted to talk to me by telephone
very strange request but fo course i accepted, they called me and they asked my personal details (like name adress telephone number and so on) that i confirmed then they asked me on which i use to gamble and i repsonded sports but only football then the girl on telephone started to do strange questions like for example first deposit (amount and date), last deposit (amount and date), last bet amount and date, of course facing these questions i had hesitation, which person in this world can remember the date and amount of first deposit??
however with the help of cronology of my betsson account i responded to this and a lot more of strange questions that i felt the girl on the other side was just doing to put me umcomfortable, infact i also asked why so many questions?? and the girl said is just a verification process, she also asked me if i were the only person to have access to the account and i said of course yes
at the end of the conversation she told me we will write you an email
with my surprise the next morning i realzied i receved back on my skrill account all deposits that i did on betsson from august 2013 until february 2014 !!!!! of course they didnt write me neither an email
so i contacted them again and they repsonded me stating they confiscated all my winnings because there was incosistency in my answers during my "telephone examination"..... is this a joke?? are they serious? how can a site operate like this?? incosistency of what??
i responded to all the questions and in a correct way, if in some i had hesitation it was becasue it was objectively impossible to remember the dates of the transactions they were asking me, anyway i repsonded to EVERY QUESTION they did
to be sincere i feel scammed and i dont know what to do, a site cant operate like this,
i did my verification with them a lot of time before, now just because i want to withdraw all my money thye create a lot of problems just to not to páy, no its not good like this, avoid them at all costs
anyway from my request of 4826,37 euros they returned me just 3300 that is the amount of my total deposit so they are in debit of 1526,37 euros with me
what they are doing is illegal
i hope sbr can help me in this matter,
regards
