can anyone comment what should i do`?
Ebony P has joined this chat.
You are now chatting with Ebony P.
Ebony P Hello, welcome to bet365 Live Chat. How may I help you?
tauri johanson hellou
tauri johanson I talked with you in the morning about my account and you said the solution will be in couple of hours, but still havent heard from you
Ebony P I would be happy to look into this for you.
Ebony P In order for me to discuss specific details on your account, could I take your four-digit security number please?
tauri johanson dddd
Ebony P Thank you.
Ebony P One moment please.
Ebony P Can I ask what the issue is regarding ?
tauri johanson My skrill account was closed by skrill and you wanted to see that email which confirms that, and I sent it to You at saturday morning and then you said it will take 48h and if i talked with you today in the morning you will said that you will contact me in couple of hours
Ebony P Please can you confirm when you sent the email to us showing the Skrill account was close.
tauri johanson saturday
and you i specially asked from you have you got it , and you said it has arrived
Ebony P One moment please I am just going to speak with the relevant department now.
Ebony P Thank you for waiting. I'll be with you as soon as possible.
tauri johanson ok
Ebony P I have spoken with the relevant department and they have advised the Skrill account is still not verified and that you would need to speak with Skrill to try and get this resolved.
tauri johanson Can t you understand i cant verify it ,they requested from me documents and after that i sent them to skrill and skrill after that closed my account I called thema and they said its final decision and there s nothing to do ,and i forward that email to you.
Ebony P As advised by our team it seems that the account hasn't yet been verified and in order to proceed with your account you would need to speak with Skrill.
tauri johanson cant you understand what I just wrote to You?
Ebony P One moment please I am just looking into this further for you.
Ebony P I understand you have said your Skrill account is closed, however we would need to send payments back to where you have deposited from. In order to proceed with your account, you would need to resolve any outstanding issues with Skrill .
tauri johanson yes but there is nothing i can do ,skrill said that it is closed and no futher discussion about it, why can t you withdraw to my bank account?
Ebony P I have spoken to the payments team again and Skrill have advised they can accept the payment so this withdrawal has been processed for you.
tauri johanson so the money is on my skrill account?
Ebony P Yes, the withdrawal has gone back to your Skrill account, this should be in your Skrill account within 24 hours.
tauri johanson okei what was the amount?
Ebony P I can confirm the withdrawal is for €999.
tauri johanson but there was more money on my account
tauri johanson something like 1200 e o
Ebony P Did you request this amount?
tauri johanson i wanted all the money to be withdrawn
tauri johanson whats the exact balance of my account?
Ebony P Your current balance is €316.65.
tauri johanson okei please withdraw this also
Ebony P One moment please.
Ebony P I'm sorry for the delay. I’ll be right with you.
tauri johanson ok
Ebony P I can confirm that we will only look to withdraw the €999 you have deposited.
tauri johanson yes but withdraw also that 316e
Ebony P This is the amount you have deposited, and this is the amount we can only send back.
tauri johanson okei, but how can i withdraw that 316e then?
Ebony P We would only be able to send the amount you deposited as advised. You would not be able to withdraw the rest.
tauri johanson why not?
tauri johanson thats my winnings, you dont pay my winnings???????
Ebony P I can advise that you will only be receiving your deposit funds back.
tauri johanson why?? i dont understand you dont pay out my winnings?
Ebony P I'm sorry for any inconvenience.
tauri johanson what inconvenience, how can i get my money?
Ebony P As advised, you will only be receiving the money you have deposited.
tauri johanson on what reason is that so?
Ebony P This is just a decision that has been made on your account.
tauri johanson How can you made a decision that you take my money to yourself????
Ebony P Once again, I am sorry for any inconvenience caused. However this is the decision that has been made on your account.
tauri johanson on what reason? its not possible that you just take the money, gime some reason
tauri johanson give me
tauri johanson hellooou????
Ebony P I can confirm this is the decision that has been made.
tauri johanson And why was this decision made? I dont understand, you ask documents from me ,I sent everything to you and you keep my money?????
Ebony P Your initial deposit has been sent back to you, I will be unable to do any other withdrawals on your account.
tauri johanson you have to gime me some reason why is that so, do you think its logical that you are keeping my money and just saying ,this is the decision , its a STEALING
Ebony P Once again the money you have deposited will be going back to your Skill account.Any further funds will remain in your bet365 account and I would advise you speak with Skirll to resolve any outstanding issues.
tauri johanson I dont understand , If I talk with skrill ,then you will withdraw my 316e??
Ebony P I can't comment on that but I would advise that you speak with Skrill first to resolve any issues.
tauri johanson your money arrived from your page to my skrill account ,and I transferred to my bank account, everything is ok with my skrill account.
tauri johanson My skrill account is working properly.
Ebony P As previously advised, we have withdrawn the funds you have deposited.
tauri johanson yes but you said you if my skrill is working properly you will withdraw also the rest of my money?
Ebony P Unfortunately, I am unable to advise any further. As stated we have sent your initial deposit back to your Skrill account.
tauri johanson why did you say then I have to talk with Skrill??
Ebony P has joined this chat.
You are now chatting with Ebony P.
Ebony P Hello, welcome to bet365 Live Chat. How may I help you?
tauri johanson hellou
tauri johanson I talked with you in the morning about my account and you said the solution will be in couple of hours, but still havent heard from you
Ebony P I would be happy to look into this for you.
Ebony P In order for me to discuss specific details on your account, could I take your four-digit security number please?
tauri johanson dddd
Ebony P Thank you.
Ebony P One moment please.
Ebony P Can I ask what the issue is regarding ?
tauri johanson My skrill account was closed by skrill and you wanted to see that email which confirms that, and I sent it to You at saturday morning and then you said it will take 48h and if i talked with you today in the morning you will said that you will contact me in couple of hours
Ebony P Please can you confirm when you sent the email to us showing the Skrill account was close.
tauri johanson saturday
and you i specially asked from you have you got it , and you said it has arrived
Ebony P One moment please I am just going to speak with the relevant department now.
Ebony P Thank you for waiting. I'll be with you as soon as possible.
tauri johanson ok
Ebony P I have spoken with the relevant department and they have advised the Skrill account is still not verified and that you would need to speak with Skrill to try and get this resolved.
tauri johanson Can t you understand i cant verify it ,they requested from me documents and after that i sent them to skrill and skrill after that closed my account I called thema and they said its final decision and there s nothing to do ,and i forward that email to you.
Ebony P As advised by our team it seems that the account hasn't yet been verified and in order to proceed with your account you would need to speak with Skrill.
tauri johanson cant you understand what I just wrote to You?
Ebony P One moment please I am just looking into this further for you.
Ebony P I understand you have said your Skrill account is closed, however we would need to send payments back to where you have deposited from. In order to proceed with your account, you would need to resolve any outstanding issues with Skrill .
tauri johanson yes but there is nothing i can do ,skrill said that it is closed and no futher discussion about it, why can t you withdraw to my bank account?
Ebony P I have spoken to the payments team again and Skrill have advised they can accept the payment so this withdrawal has been processed for you.
tauri johanson so the money is on my skrill account?
Ebony P Yes, the withdrawal has gone back to your Skrill account, this should be in your Skrill account within 24 hours.
tauri johanson okei what was the amount?
Ebony P I can confirm the withdrawal is for €999.
tauri johanson but there was more money on my account
tauri johanson something like 1200 e o
Ebony P Did you request this amount?
tauri johanson i wanted all the money to be withdrawn
tauri johanson whats the exact balance of my account?
Ebony P Your current balance is €316.65.
tauri johanson okei please withdraw this also
Ebony P One moment please.
Ebony P I'm sorry for the delay. I’ll be right with you.
tauri johanson ok
Ebony P I can confirm that we will only look to withdraw the €999 you have deposited.
tauri johanson yes but withdraw also that 316e
Ebony P This is the amount you have deposited, and this is the amount we can only send back.
tauri johanson okei, but how can i withdraw that 316e then?
Ebony P We would only be able to send the amount you deposited as advised. You would not be able to withdraw the rest.
tauri johanson why not?
tauri johanson thats my winnings, you dont pay my winnings???????
Ebony P I can advise that you will only be receiving your deposit funds back.
tauri johanson why?? i dont understand you dont pay out my winnings?
Ebony P I'm sorry for any inconvenience.
tauri johanson what inconvenience, how can i get my money?
Ebony P As advised, you will only be receiving the money you have deposited.
tauri johanson on what reason is that so?
Ebony P This is just a decision that has been made on your account.
tauri johanson How can you made a decision that you take my money to yourself????
Ebony P Once again, I am sorry for any inconvenience caused. However this is the decision that has been made on your account.
tauri johanson on what reason? its not possible that you just take the money, gime some reason
tauri johanson give me
tauri johanson hellooou????
Ebony P I can confirm this is the decision that has been made.
tauri johanson And why was this decision made? I dont understand, you ask documents from me ,I sent everything to you and you keep my money?????
Ebony P Your initial deposit has been sent back to you, I will be unable to do any other withdrawals on your account.
tauri johanson you have to gime me some reason why is that so, do you think its logical that you are keeping my money and just saying ,this is the decision , its a STEALING
Ebony P Once again the money you have deposited will be going back to your Skill account.Any further funds will remain in your bet365 account and I would advise you speak with Skirll to resolve any outstanding issues.
tauri johanson I dont understand , If I talk with skrill ,then you will withdraw my 316e??
Ebony P I can't comment on that but I would advise that you speak with Skrill first to resolve any issues.
tauri johanson your money arrived from your page to my skrill account ,and I transferred to my bank account, everything is ok with my skrill account.
tauri johanson My skrill account is working properly.
Ebony P As previously advised, we have withdrawn the funds you have deposited.
tauri johanson yes but you said you if my skrill is working properly you will withdraw also the rest of my money?
Ebony P Unfortunately, I am unable to advise any further. As stated we have sent your initial deposit back to your Skrill account.
tauri johanson why did you say then I have to talk with Skrill??
