My horror with scam book Matchbook

**fabulous** · 01-21-14, 09:57 AM

Keep quiet YPS, i understand that you must worry about your money but your account should be re-opened very shortly, even if it's a bit long with verification. Never had any problem with matchbook for now, your money is quite sure there

**HeeeHAWWWW** · 01-21-14, 10:21 AM

omg, it must be a scam!

Patience, grasshopper.

**YPS** · 01-21-14, 10:26 AM

Sorry, a book that isn´t able to reply to any of my emails since 2 weeks?

I´m not feeling save here and my patience is finished

**Digo** · 01-21-14, 10:48 AM

They are not scam bro, just keep calm! I am sure you will get your account back!

**fabulous** · 01-21-14, 10:56 AM

Originally posted by YPS

Sorry, a book that isn´t able to reply to any of my emails since 2 weeks?

I´m not feeling save here and my patience is finished

Why don't you contact them via Live chat ? They offer that service, and that way you'll be sure to be answered instantly

**YPS** · 01-21-14, 11:02 AM

Ok, but i never experienced before that a book needs 2 weeks to verify a account

....and much worse - not replying to emails for 2 weeks.

They should answer and telling me someting like
"Dear customer, please be patience, the verification took 6 weeks" or something

...and everything would be ok for me

Originally posted by fabulous

Why don't you contact them via Live chat ? They offer that service, and that way you'll be sure to be answered instantly

I haven´t found live chat. Where is it? I only found email and telephone

**HeeeHAWWWW** · 01-21-14, 01:26 PM

Originally posted by YPS

Sorry, a book that isn´t able to reply to any of my emails since 2 weeks?

I´m not feeling save here and my patience is finished

That's not very impressive, but it's rather different from "scam".

**fabulous** · 01-21-14, 02:00 PM

Originally posted by YPS

Ok, but i never experienced before that a book needs 2 weeks to verify a account

....and much worse - not replying to emails for 2 weeks.

They should answer and telling me someting like
"Dear customer, please be patience, the verification took 6 weeks" or something

...and everything would be ok for me

I haven´t found live chat. Where is it? I only found email and telephone

You have to login to use live chat: log in and then, in the top right hand corner, in "help and learning" you'll find "chat with live support team", under the phone numbers

**YPS** · 01-21-14, 02:12 PM

Originally posted by fabulous

You have to login to use live chat: log in and then, in the top right hand corner, in "help and learning" you'll find "chat with live support team", under the phone numbers

Thanks for the assistance fabulous, the only problem is i can´t login. Remember my account is disabled

**fabulous** · 01-21-14, 02:21 PM

Originally posted by YPS

Thanks for the assistance fabulous, the only problem is i can´t login. Remember my account is disabled

Ah yes indeed, sorry...Well in your situation email or phone are the only ways to contact them so. I hope they'llverify your documentation and answer you shortly. Don't hesitate to send them message again...And keep us informed.

**Hareeba!** · 01-21-14, 03:38 PM

Where's Matchbook Mike when he's needed?

**King_Suckerman** · 01-21-14, 04:33 PM

They suspended me for the same reason recently - but sorted it within a few hours of me sending my docs. Got a withdrawl in a few hours last night too.

**byronbb** · 01-21-14, 06:20 PM

Their cs often ignores emails in my experience.

**jjgold** · 01-21-14, 06:29 PM

compliance should not take that long although they are in my opinion an A Rated book

Great lines, pay quick

**OnkelChris** · 01-22-14, 01:34 AM

http://classic.matchbook.com/index.xml

Live chat buttom is down on the right side. It is nonsense that you have to log-in for live chat.

**Bill Dozer** · 01-22-14, 08:59 AM

**Bill Dozer** · 01-22-14, 09:01 AM

YPS, feel free to fire over your account number and we can ask mgt. Or, give that live chat a try and let us know.

**MatchbookMike** · 01-24-14, 05:52 PM

YPS - sorry I'm only picking this up now - can you message me your username and I'll look in to this for you.

Thanks,

Mike

**zhoutangclan** · 01-24-14, 06:06 PM

Hope everything works out for you man, sounds like a nightmare..

**sourtwist** · 01-25-14, 12:33 AM

Update?

**jjgold** · 01-25-14, 08:41 AM

They will take care of it

MAtchbook is a very respected low margin book

**YPS** · 01-25-14, 12:59 PM

Hello again,

problem is solved now.

After Matchbook don´t reply to any of my ... i guess 8 or 9 emails... for 2 weeks,
they send me 4 emails this Thursday. They apologize for the delay.

Everything´s ok now.
Thanks for the attention

**bettingstation** · 01-25-14, 08:54 PM

good to hear... sbr will always help us for sure...