betbutler - requires a photograph of the person and the passport in hand

**Hareeba!** · 12-29-13, 03:02 AM

If you really want to play there (why oh why?) then you'd best accede to their request. Several other bookies make the same request. What's your problem with it if the passport is really yours?

**perekatiy** · 12-29-13, 03:07 AM

This humiliating request. I have an account with Betfair and pinnacle, they do not ask for personal photos. Moreover, I was in the Betfair identity checks on vis-a card.

The question is whether legally require a passport photograph of the face in his hands?

**pellumb341** · 12-29-13, 06:05 AM

Originally posted by perekatiy

This humiliating request. I have an account with Betfair and pinnacle, they do not ask for personal photos. Moreover, I was in the Betfair identity checks on vis-a card.

The question is whether legally require a passport photograph of the face in his hands?

it's stated in the T&C that bookies have the right to require whatever they want

**jjgold** · 12-29-13, 08:26 AM

Why do you want to play there??

Iffy operation

**perekatiy** · 12-29-13, 02:31 PM

Originally posted by pellumb341

it's stated in the T&C that bookies have the right to require whatever they want

Bookmaker may require the documents, but not personal photos in the various documents.

If I'm wrong then why bookmaker clearly it will not write the rules?

**perekatiy** · 12-29-13, 02:33 PM

Originally posted by jjgold

Why do you want to play there??

Iffy operation

bonus given to the races is not bad, I decided to try to put on luck. If no luck would return bet.

**jjgold** · 12-29-13, 04:06 PM

Ok keep us updated on the place

I think rather new??

**bettingstation** · 12-29-13, 07:39 PM

i believed its normal to a sportsbook to ask that.. i f you are legit no worry right?

**HeeeHAWWWW** · 12-29-13, 08:21 PM

Not that unusual, if they feel they need extra confirmation on your ID.

**perekatiy** · 12-30-13, 08:18 AM

The current situation is as follows. I wrote a few days ago to support SBR, but no response from them, it seems they are not interested in my problems.

**malahova** · 12-30-13, 08:30 AM

I also asked for a photo with a passport in hand. I sent the document on December 19. But there is no response so far. Well that there is little money. Bookmaker rated "F". Support says that we must wait. What to expect is not clear, tomorrow the new year already!

**perekatiy** · 12-30-13, 08:31 AM

At the forum, there are people who can help? Why ask personal photos.

**malahova** · 12-30-13, 08:33 AM

You can send photos in this terrible nothing. But the response from them anyway.

**willaimhillprblm** · 12-30-13, 08:53 AM

Originally posted by perekatiy

This humiliating request. I have an account with Betfair and pinnacle, they do not ask for personal photos. Moreover, I was in the Betfair identity checks on vis-a card.

The question is whether legally require a passport photograph of the face in his hands?

hi, william hill just put me through the ringer with documents and security checks. pinnacle and matchbook gave me no problems and matchbook treats me very well.

what i gathered from my william hill experience is the UK is polluted with fraudsters and scumbags who take every opportunity to scam books(online and physical) by obscure third world soccer games and what not and the books treat some people, innocent or guilty, as criminals from the start.

my advice is just submit everything that they request and not make a big fuss.

my whole experience, from start to finish, lasted almost two weeks

**willaimhillprblm** · 12-30-13, 08:56 AM

Originally posted by perekatiy

The current situation is as follows. I wrote a few days ago to support SBR, but no response from them, it seems they are not interested in my problems.

i wrote a complaint to sbr as well with no response as presumably delayed security checks are typical in some cases.

then again my situation could be different that yours as william hill is a huge book

**malahova** · 12-30-13, 08:57 AM

And to me this bookmaker is not responding. With passport photo I sent on December 19. No response from them.

**perekatiy** · 12-30-13, 08:59 AM

This company has nothing to lose. Rating and so "F"
http://www.sportsbookreview.com/sportsbook/blacklist/

**willaimhillprblm** · 12-30-13, 09:01 AM

Originally posted by malahova

And to me this bookmaker is not responding. With passport photo I sent on December 19. No response from them.

calm down. did you not read my post?

my whole william hill experience lasted two weeks without factoring in the Christmas holidays

bookmaker is a big operation unlike betbutler

**jjgold** · 12-30-13, 02:04 PM

Forget this place
Seems like garbage

**Bass386** · 01-02-14, 03:23 AM

Originally posted by perekatiy

This company has nothing to lose. Rating and so "F"
http://www.sportsbookreview.com/sportsbook/blacklist/

I think thats two different betbutlers.You mean the betbutler , which closed in 2006. The betbutler who the users talk about, is a "new" betbutler with other owners.

**malahova** · 01-09-14, 11:19 AM

I do not support responsible betbutler bookmaker. I sent them a picture of a person with a passport in hand. They promised me to answer every day, but no response so far.
There are people who can help me?

**Sdotbold** · 01-09-14, 12:20 PM

I'm sure they took your money first right? You said you sent a picture of a person, does that mean this "person" isn't you?

**jjgold** · 01-10-14, 07:29 AM

this book is garbage, stay away

**malahova** · 01-10-14, 10:23 AM

I sent the photo. In the photograph, I hold in my hand the passport. I do not otvechatyut December 18. Help me, I can not get a reply from them.

**bigballa** · 01-11-14, 05:28 AM

jesus i am shocked ppl have to stoop this low for a bookie, surely you can find a better book than betbutler?!?!?!?!???? dont they charge like 10% comission on withdraws as well???? might be thinking of a different book but pretty sure they charge some sort of fee when you withdraw....

as for the picture in hand....nothing new not sure where you are from but alot of books make ppl do this now,i would suggest you just do what they ask then scan the actual passport and send that as well cuz they will no doubt say they cant tell if its really u in the photo or some other b/s so just be extra sure its sorted....then as soon as its sorted get your money out and close the account then head over to bet365/lads/paddy/pinnacle etc........no one should be playing at betbutler anyways

**sa6o** · 01-11-14, 06:02 AM

yes, alot of books make people do these photos,but the question is -is this legal?
I don't think it is especially in UK.

**jjgold** · 01-11-14, 09:15 AM

Betbutler is a non factor

Total waste of a book with zero value and zero cred

**perekatiy** · 10-14-14, 10:54 AM

Bookmaker closed. Me the money was never returned. What to do?

**Optional** · 10-14-14, 08:18 PM

Originally posted by perekatiy

Bookmaker closed. Me the money was never returned. What to do?

From their website;

The Board of BetButler Limited has been approached by a third party regulated gaming business to acquire the customer database, including all balances and pending withdrawal requests, of the business. This process will take some days to complete. If you have any questions please email info@momaco.co and your queries will be answered.

A further announcement will follow in due course.

The Directors

**JayZ** · 10-17-14, 05:27 AM

Betbutler Ltd has a creditors' meeting on 31 October as they are proposing a voluntary winding up.

According to the last T&Cs, players money was held in a separated account operated by Betclearer, the parent company to Betbutler.Status of this is unknown.

**Optional** · 10-17-14, 05:36 AM

http://www.sportsbookreview.com/sbr-news/betbutler-remains-off-line-history-repeats-itself-50320/

**jjgold** · 10-17-14, 08:48 AM

this is what happens when you play with 3rd party vendors

stay away

**malahova** · 03-04-15, 09:43 AM

How do I get the money back from this bookmaker?
Help people, I have a lot of money.

**Optional** · 03-04-15, 12:29 PM

Originally posted by malahova

How do I get the money back from this bookmaker?
Help people, I have a lot of money.

You will find instructions on making a claim in this article

http://www.sportsbookreview.com/sbr-news/betbutler-remains-off-line-history-repeats-itself-50320/

Although I don't think anything has happened re payments since that news still.