BetOnline says they where going to call me everyday this week and they didn't!

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  • jbreezy
    SBR Rookie
    • 11-21-13
    • 24

    #1
    BetOnline says they where going to call me everyday this week and they didn't!
    So its going on week 4 of my $5000 wire i requested from betonline. They have told me that it was processed and should of received the money by now. They asked for my bank statements on the 18th which i provided them. They said my documents have been vierfied and accepted it would take 24 hours to process and decision. Well that was tuesday. I called them the next day and they said they where working on it and I should recieve email or call today from them. I waited that day and never heard a thing from them. Here comes thursday, I call again and I get the same speach that they will call me later they are working on it. Well here comes friday now and no response from them. I call back in and the new customer service agent throws a different story at me that my wire is only on the 7th buisness day. I was like no sir your wrong its well over that. Every other customer service rep i talked to this week acknowledge there was a issue. But this guy claims I get my money by middle next week. Then after about hour in this live chat he ask for new bank statements. I gladly send them to him. He says his supervisor is working on this now and will call me in the evening. I received no phone call from anyone at betonline. They never let me to speak to anyone in management when I call there. Does anyone have any suggestions? and yes I know I should do p2p only there. I learned my lesson.
  • relaaxx
    SBR MVP
    • 06-15-06
    • 3281

    #2
    file a complaint-maybe SBR can help them move faster
    Comment
    • jbreezy
      SBR Rookie
      • 11-21-13
      • 24

      #3
      Originally posted by relaaxx
      file a complaint-maybe SBR can help them move faster
      I did file a complaint with SBR on the 21st. Haven't heard anything yet. What really blows my mind is that I had to pay $75 processing fee for what? Plus betting 500-2000 a game. Think you would get more respect for that amount of action.
      Comment
      • mtneer1212
        SBR MVP
        • 06-22-08
        • 4993

        #4
        Good news: BetOnline will pay you. They have always paid.
        Bad news: They are awful at meeting timelines.

        I hope you get your cash soon.
        Comment
        • jbreezy
          SBR Rookie
          • 11-21-13
          • 24

          #5
          Originally posted by mtneer1212
          Good news: BetOnline will pay you. They have always paid.
          Bad news: They are awful at meeting timelines.

          I hope you get your cash soon.
          Whats the best book/poker room for US players for payments you think?
          Comment
          • relaaxx
            SBR MVP
            • 06-15-06
            • 3281

            #6
            Originally posted by jbreezy
            I did file a complaint with SBR on the 21st. Haven't heard anything yet. What really blows my mind is that I had to pay $75 processing fee for what? Plus betting 500-2000 a game. Think you would get more respect for that amount of action.
            sorry to hear that-i would think if they communicate with betonline at all they would give them a call---if no communication between them then they would not be able to help--either way they should have gotten back to you by now. this place use to be great---just seems ok now. good for the poster's views.
            Comment
            • jbreezy
              SBR Rookie
              • 11-21-13
              • 24

              #7
              I spoke with a live chat person at 3:55 he said his supervisor would call me within the hour. Still no call. LOL
              Comment
              • relaaxx
                SBR MVP
                • 06-15-06
                • 3281

                #8
                that sucks-would be nice to get 1 call on time.
                Comment
                • sourtwist
                  SBR Hall of Famer
                  • 11-10-12
                  • 9364

                  #9
                  Betonline is garbage
                  Comment
                  • RichardGeorge
                    SBR Wise Guy
                    • 04-18-10
                    • 640

                    #10
                    BetOnline has the WORST CS I have ever dealt with in all the years I've been playing offshore. Its a joke. Incompetent at the biggest level. How hard is it to find a couple Panamians who have a clue?
                    Comment
                    • jbreezy
                      SBR Rookie
                      • 11-21-13
                      • 24

                      #11
                      Update they finally contacted me via email. Said there still working the problem. I got refunded $75 to my account for the processing fee. Guess its good start in the right direction.
                      Comment
                      • KiDBaZkiT
                        SBR Posting Legend
                        • 10-20-09
                        • 14962

                        #12
                        Good luck. I had to pull teeth over there for a week just to get 250$ out of em. 200 of which was mine to begin with. Once they pay you sign up at a different book. Playing around with 5gz of somebody's money justifies murder imo.
                        Comment
                        • relaaxx
                          SBR MVP
                          • 06-15-06
                          • 3281

                          #13
                          Originally posted by jbreezy
                          Update they finally contacted me via email. Said there still working the problem. I got refunded $75 to my account for the processing fee. Guess its good start in the right direction.
                          good to hear-hope it doesn't take to long. good luck
                          Comment
                          • rangerz2478
                            SBR MVP
                            • 08-06-12
                            • 1194

                            #14
                            Bank wires sometimes take a little longer, but you will get it. They will reimburse the fees (as it seems they have) for wires that take longer than expected. But you will get it.
                            Comment
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