I tried to do business with both these companies. Youwager, in particular, is supposed to have great customer service, but I found that the customer service reps on both these sites were generally unable to explain their own terms of service. And when I asked questions of both these companies, their reps didn't answer directly and simply. Instead, they went off talking about something they wanted to talk about. I didn't want to talk about what THEY wanted to talk about--I wanted direct answers to MY direct questions.
I take the refusal of those reps to give simple, direct answers to be dishonest. It's misdirection. I ask a question. They talk about something else. WHAT ARE THEY HIDING?!
Has anybody looked at 5 Dimes' terms for payout? There's all kinds of penalties for this, that, and the other; but they can't or, more likely after trying to get them to do so for a couple hours, WON'T explain them properly.
At Youwager, I finally decided it might be a good idea to try talking with a supervisor. The first attempt got me a guy who had apparently been on a call with someone else and when he picked up, he INSISTED that I was that other guy. He said he wasn't a supervisor. I told him I wasn't that guy. I asked who he was and why I had been transferred to him, but he just kept insisting that I was the other guy.
I finally had to hang up on that guy and start over because he just refused to either transfer me up to a supervisor or back down to where I had been. I kept trying, and after a couple more tranfers, I ended up back with the same guy. Only this time, he now told me he WAS a supervisor.
You know, I've worked in some phone rooms and I know how one rep can pretend to be another rep's supervisor and then, on the next call, they'll switch roles and the second guy will play the super this time; but with that level of dishonesty and evasiveness as soon as I walk in the door (figuratively), why would I want to continue through to the betting room? Why not just give them all my money and NEVER make a bet? After all, it's only a matter of time until they find some obscure rule or loophole that they forgot to explain when I asked.
I've got to say, too, it gives me doubts about SBR. I don't know SBR any better than I know the bet sites. They SAY they don't take money for recommendations, but how would I know that? I filed a complaint with SBR, but how do I know they are even going to read it?
Let's not forget, every time we place a bet or ask a question of customer service, we're dealing with people who work in a profession that does NOT have a good reputation for honesty.
I take the refusal of those reps to give simple, direct answers to be dishonest. It's misdirection. I ask a question. They talk about something else. WHAT ARE THEY HIDING?!
Has anybody looked at 5 Dimes' terms for payout? There's all kinds of penalties for this, that, and the other; but they can't or, more likely after trying to get them to do so for a couple hours, WON'T explain them properly.
At Youwager, I finally decided it might be a good idea to try talking with a supervisor. The first attempt got me a guy who had apparently been on a call with someone else and when he picked up, he INSISTED that I was that other guy. He said he wasn't a supervisor. I told him I wasn't that guy. I asked who he was and why I had been transferred to him, but he just kept insisting that I was the other guy.
I finally had to hang up on that guy and start over because he just refused to either transfer me up to a supervisor or back down to where I had been. I kept trying, and after a couple more tranfers, I ended up back with the same guy. Only this time, he now told me he WAS a supervisor.
You know, I've worked in some phone rooms and I know how one rep can pretend to be another rep's supervisor and then, on the next call, they'll switch roles and the second guy will play the super this time; but with that level of dishonesty and evasiveness as soon as I walk in the door (figuratively), why would I want to continue through to the betting room? Why not just give them all my money and NEVER make a bet? After all, it's only a matter of time until they find some obscure rule or loophole that they forgot to explain when I asked.
I've got to say, too, it gives me doubts about SBR. I don't know SBR any better than I know the bet sites. They SAY they don't take money for recommendations, but how would I know that? I filed a complaint with SBR, but how do I know they are even going to read it?
Let's not forget, every time we place a bet or ask a question of customer service, we're dealing with people who work in a profession that does NOT have a good reputation for honesty.
