NetBet / Bet770 - AVOID if you want paying out this decade!

[dcfcgriffo]

By the looks of it, Bet770 was a bit of a running joke on these forums, but I had none of the problems that other people have had, so I thought that them changing their name to NetBet and offering a generous bonus was a pretty good thing.

How wrong I was.

Their odds are now very uncompetitive. As Bet770, they used to offer some really good odds, especially on HT markets I found. Now, since their name change, I struggle to find a bet that isn't at much worse odds than the average bookie.

Having realised this, I requested a withdrawal of the money I deposited onto the site.

This was one week ago, and my withdrawal is still sitting in my account history waiting to be 'validated'. I have received no contact from customer services to explain why no progress is being made, but whenever I contact them, they promise to action the withdrawal / otherwise contact me within 48 hours.

My withdrawal has still not been validated, and I feel like they're trying to pull a fast one and run away with my deposit.

I have used Bet770 in the past, and sometimes their withdrawals did take a few days to validate, but their odds were reasonable enough that the gamble was worthwhile.

I am now firmly in the avoid camp.

As for my money, I feel as if the longer this drags on, the less chance I have of receiving it.

[SBR Forum]

Hi dcfcgriffo,

Welcome to SBR Forum. Please submit a sportsbook complaint.

[magiccampos]

I am in the same situation.....one week now, waiting for a withdraw (a small withdraw) and left more 600 euros in my account.

In the live chat every operator say one diferent thing : "at any moment will be validate", "needs 8 to 10 business days to be validate", (in the terms and conditions say that by neteller is 3 days, as allways be in bet770).

Right now i dont see me being paid...

[magiccampos]

So fast i write the post...so fast i had been paid

[SBR Forum]

Thanks for updating the board.

[dcfcgriffo]

Nice to hear that someone has actually been paid, magiccampos.

I will be making a complaint as requested by the mods on here shortly.

Just to show how poorly NetBet have dealt with this, here is a timeline.

8th August 2013: I made my withdrawal request.

16th August 2013: after numerous questions as to why it was taking so long, I received a request to provide documents to verify my bank account details (despite using the same account as I always have to withdraw from Bet770). I did this instantly, but if this was really the problem, why did they have to wait 8 days to inform me of this?

22nd August 2013: two weeks have now passed, and my withdrawal has still not been validated.

[dcfcgriffo]

My most recent contact with customer services (apologies for the block of text)

Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 0minute(s). Thank you for your patience!
You are now chatting with 'Celine'
Celine: Hello! How may I help you?
: http://forum.sbrforum.com/sportsbook...l#post19435326
dcfcgriffo: Please read that, it adequately sums up my issue with your company.
Celine: Allow me please to check and I will get back in a couple of seconds
dcfcgriffo: No problem
Celine: thank you
Celine: I assure you that your withdraw request will be soon validated
Celine: I have just sent your situation to the department in charge
dcfcgriffo: Why is it taking so long?
dcfcgriffo: How many monkeys does it take to check the number on a bank statement to the number on the withdrawal request>
Celine: it seems we have received your documents on the 17 of August
Celine: the normal delays for a withdraw request
Celine: are situated between
Celine: 8-10 working days
dcfcgriffo: Are you serious?
Celine: from the moment all necessary documents are validated
dcfcgriffo: I requested my withdrawal on the 8th August
dcfcgriffo: You failed to ask me for this information for 8 days
dcfcgriffo: This is not my fault
dcfcgriffo: Stop taking the piss and give me my money
Celine: we have received your bank statement on the 17 of August
Celine: we have received your bank statement on the 17 of August
Celine: I have just explained this to you
dcfcgriffo: Because you didn't ask for it until then
dcfcgriffo: What was I supposed to do, guess?
Celine: maybe you have missed our first message
dcfcgriffo: Maybe you didn't send the message
Celine: I see that the first message was sent on 10 of August
dcfcgriffo: And how was it sent?
Celine: anyway I assure you that your withdrawal will be very soon processed
Celine: it was sent to your e-mail address
dcfcgriffo: No it wasn't
Celine: anyway I assure you that your withdrawal will be very soon processed
Celine: please be patient for a few more days
dcfcgriffo: I suggest my withdrawal is validated by 5pm tomorrow
Celine: this is not possible
dcfcgriffo: Or I will escalate my complaint to the Maltese gambling authorities
Celine: however I will ask them to process it in urgence
dcfcgriffo: Your terms and conditions state that withdrawals are validated within 48 hours
Celine: yes, they are validated within 48 hours if the documents are in order
dcfcgriffo: I have done everything you have asked of me and yet you have still not paid my money and are now lying and saying that you send messages which you did not
Celine: Sir, I assure you that your withdraw request will be soon validated
dcfcgriffo: I'm sure Malta’s Lotteries and Gaming Authority will be delighted to hear that NetBet are lying to their customers and withholding their funds for no good reason
dcfcgriffo: You have until 5pm tomorrow
Celine: please be patient for a few more days and you will certainly receive it next week
Celine: I already explained to you this is not possible
dcfcgriffo: I have been patient long enough
dcfcgriffo: It is possible
Celine: there are procedures we need to follow
Celine: in order to assure the security of the transaction
dcfcgriffo: I am an existing customer who has made several withdrawals and deposits and have already provided documents to you in the past
dcfcgriffo: I provided this information to you 6 days ago and you still have not managed to read a number from a bank statement
Celine: Sir, really, I just explained to you various times that you do not need to worry, since your withdraw request will be soon processed
Celine: I have also sent a message
Celine: to the department in charge
Celine: in order to process the withdrawal in urgence
Celine: I really cannot do more
dcfcgriffo: Send them a message saying that the withdrawal must be validated by 5pm tomorrow or a complaint will be sent to Malta’s Lotteries and Gaming Authority
dcfcgriffo: Simple as that
Celine: this is impossible Sir
dcfcgriffo: I am not prepared to be lied to any more
Celine: they cannot do this
dcfcgriffo: YES THEY CAN
Celine: you are never lied
Celine: you just have to be patient for a few more days
dcfcgriffo: You have lied to me by claiming that I was sent an email on 10 August
dcfcgriffo: that is complete and utter lies
Celine: it was sent
dcfcgriffo: do you have proof
dcfcgriffo: otherwise you are lying
dcfcgriffo: I can add it to my complaint against your company
Celine: yes, I have it on our data base but I cannot provide it to you
dcfcgriffo: 'I have proof, but you cannot see it'
dcfcgriffo: You are lying
Celine: Sir, please be assured that you will certainly receive your withdraw request within the best possible delays
Celine: now, please be patient
dcfcgriffo: 5pm tomorrow
Celine: and understand that we are doing
dcfcgriffo: or the complaint will be made
Celine: our best to make this happen
dcfcgriffo: no compromise
Celine: this is not possible
Celine: so please understand this
dcfcgriffo: I don't care
Celine: well, even if you do not care, if this is not possible we cannot do it
dcfcgriffo: Well I will have to make my complaint
dcfcgriffo: I'm sure I'm not the only one who will be doing the same
Celine: alright
Celine: Is there anything else I can help you with ?
dcfcgriffo: Please pass my message on to the department who is in charge of validating withdrawals
Celine: I already did this
dcfcgriffo: I suggest they may wish to mitigate any bad press and complaints to your regulator
Celine: and I assure you that they will try to process the withdrawal as soon as possible
dcfcgriffo: Please pass on my deadline
Celine: Sir, I already explained to you that your dead-line is impossible
Celine: you may do whatever you wish
Celine: but if our system doesn't allow
Celine: us to validate it so fast
Celine: we cannot do it
Celine: please understand this
dcfcgriffo: Then I suggest you get a better system, my deadline still stands.
dcfcgriffo: Good bye
Celine: bye
Chat session has been terminated by the site operator.

[dcfcgriffo]

Just to update, I finally received my deposit today, a full 3 weeks after requesting it

Here's one person who will never be using NetBet again!