Betot silly behaviour of support staff

**katstale** · 01-27-09, 01:48 PM

No question the crazy way you have to withdraw there is terrible. I have mentioned it before to CS, but I think it needs to be addressed by players more forcefully.

Just give the player his options in the drop down menu like everybody else does. It's not like you have some third world software--you are running ASI. have them show you how that drop down menu thing works.

Players will much appreciate this method of making a withdrawal.

good post Ed.

**Bill Dozer** · 01-27-09, 02:58 PM

Welcome to SBRforum Ediot. We are communicating with BetOT about feedback and complaints and will point to this thread as well.

On another note unrelated to poor service, most books won't allow you to take a payout without putting your funds at risk or charging you for deposit fees.

**tomcowley** · 01-27-09, 03:11 PM

I'm not getting the thread. It's not that ridiculous to ask a person for a payout.. I can only remember one instance where I got a payout without talking to a person, actually. Every book that I know of has (at least) a 1x rollover on a deposit before a payout. It costs them money to accept a deposit, so they're expecting at least a little action.

**Peep** · 01-27-09, 03:41 PM

Agree the player should have to bet something before withdrawing, at least a 1X.

And agree it would make a lot of sense to put Moneybookers on the dropdown for a withdrawal.

**katstale** · 01-27-09, 04:20 PM

Originally posted by Peep

Agree the player should have to bet something before withdrawing, at least a 1X.

And agree it would make a lot of sense to put Moneybookers/NT on the dropdown for a withdrawal.

ditto

**Leesurewin** · 01-28-09, 12:59 AM

Originally posted by Bill Dozer

Welcome to SBRforum Ediot. We are communicating with BetOT about feedback and complaints and will point to this thread as well.

On another note unrelated to poor service, most books won't allow you to take a payout without putting your funds at risk or charging you for deposit fees.

Hi Bill,

Betot is not paying me....
Below is the message from Gus of Betot.

Gus: Did you try contacting the payout dept when you first wanted to make the
withdrawal?
220.255.7.228: yes, they told me a delay on neteller, then I ask frank
220.255.7.228: frank promise me that i will have it on last friday latest
Gus: There is a techincal issue at this time that is preventing us from
processing payouts
Gus: I believe that is why you did not recieve the funds on Friday
220.255.7.228: so how now?
Gus: however we are looking into this situation as we speak and hope to have
something resolved shortly
Gus: at this time I don't have much information on this, regretfully
220.255.7.228: on what information? How long are your side holding my funds?

Gus: I know this is a big inconvenience, it is for us as well, but I am not sure
when this will be fully resolved
220.255.7.228: Can I choose other withdrawal method?
Gus: At this moment no payouts are being processed through any method
220.255.7.228: ?????
220.255.7.228: what is wrong out there?
Gus: We are just waiting until we resolve this issue
220.255.7.228: what is the issue? Frank never told me this
220.255.7.228: I was able to choose other withdrawal method last week and now
you are telling me this?
220.255.7.228: this is annoying, are you not paying me ?
Gus: This is nothing personal
Gus: we must place all other requests on hold as well
220.255.7.228: then what should I do now?
Gus: The only thing left to do right now is wait until this can be resolved and
all should be back to normal
220.255.7.228: is it going to be resolved?
Gus: Yes it will
Gus: it is just a matter of time

I cant believe that they cant pay me by any other methods.
What is wrong with them? Can anyone advise me?
Thank You

**skilos** · 01-28-09, 08:06 AM

Lee since the begining im betting with Betot and get paid for 4 times, the money in Betot is like you have money on Betcris, Pinnacle or Betjamaica behind Betot are Betphoenix financial support, SBR have been on Betphoenix office they have a good relationship with them and they can confirm my words, your money are in safe hands sooner they gona pay you.

**Leesurewin** · 01-28-09, 12:35 PM

Originally posted by skilos

Lee since the begining im betting with Betot and get paid for 4 times, the money in Betot is like you have money on Betcris, Pinnacle or Betjamaica behind Betot are Betphoenix financial support, SBR have been on Betphoenix office they have a good relationship with them and they can confirm my words, your money are in safe hands sooner they gona pay you.

Thanks skilos.

I will keep you updated, check with them again today, same reply: I don't any information about our payment processing system update.(From Mr Gus)
Hope it would be like what you say, they will pay me soon.
It has been 3weeks from now.

**ediot79** · 02-01-09, 06:48 AM

This is incredible , until today they didn't process my payout.

Betot are morons! what should I say.

Do I really need to beg them to get my money?

**rufcut** · 02-02-09, 07:54 PM

ediot, I pretty well exhausted the begging option today, and still they refuse to pay me my own money.
Phoenix told me today first "we are not the same company" and later on the phone, that Phoenix owns ot.

It is dishonourable of Phoenix not to sort this out, even at some inevitable cost, because they made mistakes with OT. Players accepted the bonuses at face value, along with the reassurance that they were backed by an established brand.
It's also pretty stupid because, by this behaviour, Phoenix has lost the OT brand which they were trying to grow, and at the same time lost goodwill for their original brand.
All the staff come over as very pleasant but you can't trust anything they say. On livechat today I had an offer made to me, tried without success to negotiate it, decided to take it up and can you believe, within the very same chat sesssion was told: "I made you an offer that you turned down during that time apparently the offer expired."
They don't seem to understand the value of a person's word and as a company have produced repeated unfulfilled promises and contradictions.