betonline robs me -mods please help
Placed a halftime wager for over 106 in hawks game. they change the # to 110 shortly thereafter. No big deal. I wonder is this a bad line? would they cancel it? i doubt it. wagers pending pending pending. halftime ends. 3rd quarter begins. still pending. halfway through the 3rd quarter its there pending and looking good. I think im in the clear. After 3 quarters its looking great. 59 points. begginging of 4th i check again and my wagers are deleted.
I have no problem if they think its a bad line but i placed the wager at the beggining of halftime! cancel it during halftime. dont take a free shot with me. they did this. How is this in A book? please help me get my money that they owe me. i win money and lose money and i need this money i rightfully won. this feels really shady. here is my transcript. can sbr help me here?
Please wait for a BetOnline Account Manager to respond...
You are now chatting with Kenny
Your Issue ID for this chat is LTK152016423212X. Please record it in case of pending issue.
Kenny: Hello. How may I assist you today?
daniel: hi, i had my pending wagers cancelled
daniel: in the middle of a game i was winning!
Kenny: For security purposes, could you please provide your password?
daniel:
Kenny: What's the ticket number or the team names and game?
daniel:
Kenny: Ok, give me a moment while I look into this for you ok?
daniel: ok, but i cannot imagine a reason to cancel my wagers in the middle of an event
daniel: and without notifying me
daniel: lol
Kenny: I'll get to you ok
Kenny: Thank you for waiting Daniel
Kenny: Your bets were cancelled because you took advantage of wrong lines we posted mistakenly
Kenny: That's why every bet on these games/lines are cancelled
daniel: what were the wrong lines?
daniel: what should it have been?
daniel: you didnt realize there was a wrong line untill my bet was doing well?
daniel: what time were my bets cancelled?
daniel: was anyone going to inform me of this?
Kenny: We keep an eye on these, but as you know there are several games/ bets to watch
daniel: huh?
Kenny: Yes, we were going to inform you few minutes from now, just before you came on chat
daniel: what time did you cancel my play?
Kenny: As soon as we realized that we had posted the wrong lines
daniel: time as in time i mean
daniel: cause my bet was pending well into the 3rd quarter
Kenny: Let me verify that
Kenny: I don't have that information right now, Daniel
daniel: i know it was cancelled well into the 3rd quarter if not the 4th!
daniel: that is not right
daniel: and the wager will be a winner
Kenny: I don't think so, Daniel
daniel: i know so
daniel: who cancelled it?
Kenny: As soon as we realized that we had posted the wrong lines, we cancelled every bet on that line
Kenny: We cancelled it, Daniel
daniel: a person did
daniel: ask them what time
daniel: it was done at leat 1/2 through the 3rd quarter, probably later
daniel: this is not right
daniel: this is shady here
Kenny: We cancelled every bet associated to those line as soon as we realized that the lines were wrong
daniel: when was this?
daniel: cause your line did change from 106 to 110
daniel: i did see that
daniel: but my wager was never cancelled
daniel: untill well into the start of the game
daniel: maybe 1/2 hour of playing
Kenny: You can contact us again later today during working hours to verify that information, Daniel
daniel: and in my mind that is extremely shady
daniel: im am going straight to th forums on this matter
Kenny: We don't cheat our customers, Daniel. That's why we've been in business for 18 years now and you can check out our ratings at www.osga.com and www.sbr.com
daniel: im aware but i was cheated here
daniel: you cant cancel my halftime wager at the end of the 3rd quarter
Kenny: I will advice you contact us back again later today during business hours and make this complain. Ask to speak with management ok
Kenny: You can click on this link and read through it, Daniel
Kenny: Rules
Kenny: Is there anything else I can assist you with at this time?
I have no problem if they think its a bad line but i placed the wager at the beggining of halftime! cancel it during halftime. dont take a free shot with me. they did this. How is this in A book? please help me get my money that they owe me. i win money and lose money and i need this money i rightfully won. this feels really shady. here is my transcript. can sbr help me here?
Please wait for a BetOnline Account Manager to respond...You are now chatting with KennyYour Issue ID for this chat is LTK152016423212X. Please record it in case of pending issue.Kenny: Hello. How may I assist you today?
daniel: hi, i had my pending wagers cancelled
daniel: in the middle of a game i was winning!
Kenny: For security purposes, could you please provide your password?
daniel:
Kenny: What's the ticket number or the team names and game?
daniel:
Kenny: Ok, give me a moment while I look into this for you ok?
daniel: ok, but i cannot imagine a reason to cancel my wagers in the middle of an event
daniel: and without notifying me
daniel: lol
Kenny: I'll get to you ok
Kenny: Thank you for waiting Daniel
Kenny: Your bets were cancelled because you took advantage of wrong lines we posted mistakenly
Kenny: That's why every bet on these games/lines are cancelled
daniel: what were the wrong lines?
daniel: what should it have been?
daniel: you didnt realize there was a wrong line untill my bet was doing well?
daniel: what time were my bets cancelled?
daniel: was anyone going to inform me of this?
Kenny: We keep an eye on these, but as you know there are several games/ bets to watch
daniel: huh?
Kenny: Yes, we were going to inform you few minutes from now, just before you came on chat
daniel: what time did you cancel my play?
Kenny: As soon as we realized that we had posted the wrong lines
daniel: time as in time i mean
daniel: cause my bet was pending well into the 3rd quarter
Kenny: Let me verify that
Kenny: I don't have that information right now, Daniel
daniel: i know it was cancelled well into the 3rd quarter if not the 4th!
daniel: that is not right
daniel: and the wager will be a winner
Kenny: I don't think so, Daniel
daniel: i know so
daniel: who cancelled it?
Kenny: As soon as we realized that we had posted the wrong lines, we cancelled every bet on that line
Kenny: We cancelled it, Daniel
daniel: a person did
daniel: ask them what time
daniel: it was done at leat 1/2 through the 3rd quarter, probably later
daniel: this is not right
daniel: this is shady here
Kenny: We cancelled every bet associated to those line as soon as we realized that the lines were wrong
daniel: when was this?
daniel: cause your line did change from 106 to 110
daniel: i did see that
daniel: but my wager was never cancelled
daniel: untill well into the start of the game
daniel: maybe 1/2 hour of playing
Kenny: You can contact us again later today during working hours to verify that information, Daniel
daniel: and in my mind that is extremely shady
daniel: im am going straight to th forums on this matter
Kenny: We don't cheat our customers, Daniel. That's why we've been in business for 18 years now and you can check out our ratings at www.osga.com and www.sbr.com
daniel: im aware but i was cheated here
daniel: you cant cancel my halftime wager at the end of the 3rd quarter
Kenny: I will advice you contact us back again later today during business hours and make this complain. Ask to speak with management ok
Kenny: You can click on this link and read through it, Daniel
Kenny: Rules
Kenny: Is there anything else I can assist you with at this time?