Important : My story ended with happy result, finally I RECEIVED MY MONEY on my bank account! But how? I tell you!
I can't you exact details, because my account is closed , my deposit was 950 EUR, and with bwin's livebetting, I managed it up to 10000-12000EUR within 2 days, I had lucky with soccer, basketball, and tennis matches. I can' tell you the exact amount, because my account was closed after I asked a withdrawal, and I had pending bets. But after some hour, my account was closed, I sent email ofcourse, they replied me with :
"We have received your query regarding the closure of your account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information."
Their next email was this :
"In order to continue with our verification process we kindly invite you to provide us with the following documents:
- a picture of yourself holding your ID next to your face for example your passport, ID or driver's license.
- a copy of your passport, ID or driver's license.
- a copy of your bank statement giving your full name, IBAN code and SWIFT/BIC.
- A copy of a form of proof of your current residence, for example a utility bill recently issued in your name (gas, energy, internet and telephone, etc.), an official job document or university document issued within the last three months "
I sent everything.
Next :
"Your utility bill has been requested again for verification purposes as the one you sent was not issued within the last 3 months."
OK, I sent a fresh utilty bill.
Next (when they did not reply me after some days) :
"We would sincerely like to apologize for the delay in responding to your query. Due to the recent platform migration following our merger with Party Gaming we are dealing with an unusually high volume of queries at present."
Next (again, I sent some emails that what is going on) :
"Please note that the decision has been taken to definitely close your account. We regret to inform you that no withdrawal can be performed from your account.
Below you will find the relevant extracts from our Terms and Conditions. You can also find these on our homepage under "Help > Legal Matters > General Terms and Conditions" or under the following link:
**************************************** *
14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen ************, or any other fraudulent activity (including but not limited to any ********** or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third-party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Services and/or the Platforms in any way.
17. FORFEITURE & ACCOUNT CLOSURE
17.1. WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING SERVICES, ANY SERVICES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:
17.1.1. You are in material breach of any of these Agreements;
17.1.2. We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);
17.1.3. We become aware that You have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
17.1.4. You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or
17.1.5. You become bankrupt or analogous proceedings occur anywhere in the world.
**************************************** *
Please do not hesitate to contact us if you have any further queries."
Of course I immediately replied that what is this? What was my "fraudulent" activity? That I won?
(And I filled a report at SBR, unfortunatly they answered that bwin don't cooperate with them anymore. Also I filled a report with ecogra, they answered me that they will contact to bwin)
They sent the same answer two more times, then :
Answer :
"As previously advised the decision has been taken to definitely close your account. We regret to inform you that no withdrawal can be performed from your account and your balance has been seized. We regret that we are unable to offer any further assistance with your account."
Becasue I still did not understand, I answered that give me straing answer, by what right do you want to steal my money?
"After a thorough investigation of the records on your account, we have confirmed that your account was created for the execution of fraudulent activities with the purpose of capturing funds from our crediting sources and illegally manipulating them for your own benefit.
Hence in accordance with our policy we have proceeded to close your account permanently for this fraudulent activity. We have additionally seized any remaining funds on the account, which is now flagged and permanently barred from all of our brands.
We would suggest you not to try to open a new account in the future, given that it will result on immediate account closure and funds forfeiture."
So because I had lucky, it was a "fraudulent" activity. What a greak bookie!
Their next reply was the same mail, but included this :
"We regret to inform you that we will only pay out the amount deposited into your account."
I answered them this :
"Please tell me which rule did I violate exactly. If you can't, than it means YOU violate your own terms and conditions.Your sentence from yesterday, "After a thorough investigation of the records on your account, we have confirmed that your account was created for the execution of fraudulent activities with the purpose of capturing funds from our crediting sources and illegally manipulating them for your own benefit" it's just your speculation, even if it would be true, you did not have right to confiscate (but I can use the "steal" word) my money, because I won on your platform, with your games what you offered. I am clearly innocent, I did nothing else, just I had lucky, and won, with fair playing, I never violated your terms and conditions. Where is your reputation, dear bwin? You, who spend millions to advert big clubs, such as Real Madrid, or AC Milan, can't suffer that a player won some thousand EUR, and then you accuse me with non true charges? Therefore I still want only the justice, I call upon you that send my FULL balance to my bank account. You have my bank account details, when I sent my bank statement to you. Otherwise I'm still ready to write my very detailed complaint and send to various authorites and forums. I suggest you be smart!"
Finally they answered that my mail was sent to the relevant department, and I have to wait until they answer
Then some days later, this arrived :
"Please note that the decision has been taken to definitely close your account. We regret to advise that this cannot be reopened."
But nothing was about my money. So i replied, when will your send my balance?
Answer :
"The withdrawal of 10902,79 EUR is now being processed to your bank account."
Of course I was happy after this mail.
After some days, I received an automatic answer from bwin (withdrawal status), that my withdrawal is in process.
But this is not the end, because on the next day I received an email
"As previously advised our investigation has not yet been concluded, we are currently unable to address your queries as well as processing your cash out."
Some days later, I received this :
"Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.
Please note that the decision has been taken to definitely close your account. We also regret to inform you that a decision has now been taken that no withdrawal can be performed from your account."
They also copied those paragraphes about the fraudulent activity, so they sent me the exact email what I received once 3 weeks ago as well . I replied that what is this shit, you told me that I will receive my money.
Answer :
"Please be informed that the decision has been taken to definitely close your account. Will transfer your balance to your bank account, pleae find instructions below. We apologise for the previous miscommunication."
I sent my bank account details (however I already sent them earlier at least five times, but who cares)
Some days later I received the same automatic email that my money is in process, and finally today my money arrived to my bank account. Also ecogra sent me this :
"Dear Attila,
This is just a follow up email to confirm that the operator has refunded the to your bank account.
If you require any additional assistance with this query, please feel free to contact me.
Regards,
Tex"
Dear Tex!
Yes, I can confirm I received my money. If your help has helped to me, then I say thanks to you. Bwin would have stolen my money if you had not helped me. I wonder how can these scam (money launder obviously) companies still work nowadays without any punishment. They can steal anybody's money at anytime. I heard that even the Gibraltar Gambling Commision (Paul Fox) is just a muppet , to hide the scam of bwin, in exchange for paying their bills, cost, holidays, etc..
Attila
So my story ended with happy result, but it's just a good example that online bookies can do what they want, the bettors have no real protection. Thank you pals for reading my story and have good luck in the future!
Attila
I can't you exact details, because my account is closed , my deposit was 950 EUR, and with bwin's livebetting, I managed it up to 10000-12000EUR within 2 days, I had lucky with soccer, basketball, and tennis matches. I can' tell you the exact amount, because my account was closed after I asked a withdrawal, and I had pending bets. But after some hour, my account was closed, I sent email ofcourse, they replied me with :
"We have received your query regarding the closure of your account and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information."
Their next email was this :
"In order to continue with our verification process we kindly invite you to provide us with the following documents:
- a picture of yourself holding your ID next to your face for example your passport, ID or driver's license.
- a copy of your passport, ID or driver's license.
- a copy of your bank statement giving your full name, IBAN code and SWIFT/BIC.
- A copy of a form of proof of your current residence, for example a utility bill recently issued in your name (gas, energy, internet and telephone, etc.), an official job document or university document issued within the last three months "
I sent everything.
Next :
"Your utility bill has been requested again for verification purposes as the one you sent was not issued within the last 3 months."
OK, I sent a fresh utilty bill.
Next (when they did not reply me after some days) :
"We would sincerely like to apologize for the delay in responding to your query. Due to the recent platform migration following our merger with Party Gaming we are dealing with an unusually high volume of queries at present."
Next (again, I sent some emails that what is going on) :
"Please note that the decision has been taken to definitely close your account. We regret to inform you that no withdrawal can be performed from your account.
Below you will find the relevant extracts from our Terms and Conditions. You can also find these on our homepage under "Help > Legal Matters > General Terms and Conditions" or under the following link:
**************************************** *
14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Services in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen ************, or any other fraudulent activity (including but not limited to any ********** or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third-party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Services and/or the Platforms in any way.
17. FORFEITURE & ACCOUNT CLOSURE
17.1. WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR SERVICES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING SERVICES, ANY SERVICES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:
17.1.1. You are in material breach of any of these Agreements;
17.1.2. We become aware that You have used or attempted to use the Services for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);
17.1.3. We become aware that You have played at any other online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
17.1.4. You have 'charged back' or denied any of the purchases or deposits that You made to Your Account; or
17.1.5. You become bankrupt or analogous proceedings occur anywhere in the world.
**************************************** *
Please do not hesitate to contact us if you have any further queries."
Of course I immediately replied that what is this? What was my "fraudulent" activity? That I won?
(And I filled a report at SBR, unfortunatly they answered that bwin don't cooperate with them anymore. Also I filled a report with ecogra, they answered me that they will contact to bwin)
They sent the same answer two more times, then :
Answer :
"As previously advised the decision has been taken to definitely close your account. We regret to inform you that no withdrawal can be performed from your account and your balance has been seized. We regret that we are unable to offer any further assistance with your account."
Becasue I still did not understand, I answered that give me straing answer, by what right do you want to steal my money?
"After a thorough investigation of the records on your account, we have confirmed that your account was created for the execution of fraudulent activities with the purpose of capturing funds from our crediting sources and illegally manipulating them for your own benefit.
Hence in accordance with our policy we have proceeded to close your account permanently for this fraudulent activity. We have additionally seized any remaining funds on the account, which is now flagged and permanently barred from all of our brands.
We would suggest you not to try to open a new account in the future, given that it will result on immediate account closure and funds forfeiture."
So because I had lucky, it was a "fraudulent" activity. What a greak bookie!
Their next reply was the same mail, but included this :
"We regret to inform you that we will only pay out the amount deposited into your account."
I answered them this :
"Please tell me which rule did I violate exactly. If you can't, than it means YOU violate your own terms and conditions.Your sentence from yesterday, "After a thorough investigation of the records on your account, we have confirmed that your account was created for the execution of fraudulent activities with the purpose of capturing funds from our crediting sources and illegally manipulating them for your own benefit" it's just your speculation, even if it would be true, you did not have right to confiscate (but I can use the "steal" word) my money, because I won on your platform, with your games what you offered. I am clearly innocent, I did nothing else, just I had lucky, and won, with fair playing, I never violated your terms and conditions. Where is your reputation, dear bwin? You, who spend millions to advert big clubs, such as Real Madrid, or AC Milan, can't suffer that a player won some thousand EUR, and then you accuse me with non true charges? Therefore I still want only the justice, I call upon you that send my FULL balance to my bank account. You have my bank account details, when I sent my bank statement to you. Otherwise I'm still ready to write my very detailed complaint and send to various authorites and forums. I suggest you be smart!"
Finally they answered that my mail was sent to the relevant department, and I have to wait until they answer
Then some days later, this arrived :
"Please note that the decision has been taken to definitely close your account. We regret to advise that this cannot be reopened."
But nothing was about my money. So i replied, when will your send my balance?
Answer :
"The withdrawal of 10902,79 EUR is now being processed to your bank account."
Of course I was happy after this mail.
After some days, I received an automatic answer from bwin (withdrawal status), that my withdrawal is in process.
But this is not the end, because on the next day I received an email
"As previously advised our investigation has not yet been concluded, we are currently unable to address your queries as well as processing your cash out."
Some days later, I received this :
"Thank you for your e-mail. We sincerely apologise for the delay in responding to your query.
Please note that the decision has been taken to definitely close your account. We also regret to inform you that a decision has now been taken that no withdrawal can be performed from your account."
They also copied those paragraphes about the fraudulent activity, so they sent me the exact email what I received once 3 weeks ago as well . I replied that what is this shit, you told me that I will receive my money.
Answer :
"Please be informed that the decision has been taken to definitely close your account. Will transfer your balance to your bank account, pleae find instructions below. We apologise for the previous miscommunication."
I sent my bank account details (however I already sent them earlier at least five times, but who cares)
Some days later I received the same automatic email that my money is in process, and finally today my money arrived to my bank account. Also ecogra sent me this :
"Dear Attila,
This is just a follow up email to confirm that the operator has refunded the to your bank account.
If you require any additional assistance with this query, please feel free to contact me.
Regards,
Tex"
Dear Tex!
Yes, I can confirm I received my money. If your help has helped to me, then I say thanks to you. Bwin would have stolen my money if you had not helped me. I wonder how can these scam (money launder obviously) companies still work nowadays without any punishment. They can steal anybody's money at anytime. I heard that even the Gibraltar Gambling Commision (Paul Fox) is just a muppet , to hide the scam of bwin, in exchange for paying their bills, cost, holidays, etc..
Attila
So my story ended with happy result, but it's just a good example that online bookies can do what they want, the bettors have no real protection. Thank you pals for reading my story and have good luck in the future!
Attila
