A bet was cancelled after the NBA game ended ... should I raise a complaint or not?
I don't know if I should raise a complaint or not and I don't want to go through much hassle ...
1) I had a previous account with BetInternet.com which was closed on the 25th of December 2012. I don't know why they closed it and I did not bother to ask them, but I assume it was because I was travelling much between countries and they saw different IPs, that's my assumption.
2) I opened a new account last night and made a deposit of £275.00 and placed £275.00 on the UNDER 181 on Memphis - San Antonio, the game ended with 179 points, 2 points away from this line.
3) 2 hours after the end of the game, I made a withdrawal request of £525 (£275 plus £250 winnings), and about 2 hours later I received an email stating the following:
We noted that you opened an account last night.
The account you held with us previously was closed permanently as you were advised by way of an email on 25/12/2012.
We are therefore unable to open any new accounts for you or accept any bets from you at all so this new account has been permanently closed and your bet cancelled.
The deposit of £275.00 you made by ********** has been reversed and will be rejected back to the card. We have done that now. A rejected deposit can take between 5-10 days to be returned to *******
Please also note that any future bets you attempt to place will also not be accepted and/or rejected and your accounts are both permanently closed.
Kind regards
I do admit I had a previous account, I do admit it was closed.
I do admit I managed to opened a 2nd account with the same name, date of birth and such, without altering data, but I also do confirm I was able to deposit and place a bet.
I don't want to make a long story out of it - so long story short - is there any room for complaint from my end or just leave it like that? Whatever you say I should do I would simply do it, I really have no clue how these things work .... I just want to mention it wasn't easy to watch the last part of the game, and I am not sure what this bookmaker would have done in case I lost the bet.....
Any advice?
1) I had a previous account with BetInternet.com which was closed on the 25th of December 2012. I don't know why they closed it and I did not bother to ask them, but I assume it was because I was travelling much between countries and they saw different IPs, that's my assumption.
2) I opened a new account last night and made a deposit of £275.00 and placed £275.00 on the UNDER 181 on Memphis - San Antonio, the game ended with 179 points, 2 points away from this line.
3) 2 hours after the end of the game, I made a withdrawal request of £525 (£275 plus £250 winnings), and about 2 hours later I received an email stating the following:
We noted that you opened an account last night.
The account you held with us previously was closed permanently as you were advised by way of an email on 25/12/2012.
We are therefore unable to open any new accounts for you or accept any bets from you at all so this new account has been permanently closed and your bet cancelled.
The deposit of £275.00 you made by ********** has been reversed and will be rejected back to the card. We have done that now. A rejected deposit can take between 5-10 days to be returned to *******
Please also note that any future bets you attempt to place will also not be accepted and/or rejected and your accounts are both permanently closed.
Kind regards
I do admit I had a previous account, I do admit it was closed.
I do admit I managed to opened a 2nd account with the same name, date of birth and such, without altering data, but I also do confirm I was able to deposit and place a bet.
I don't want to make a long story out of it - so long story short - is there any room for complaint from my end or just leave it like that? Whatever you say I should do I would simply do it, I really have no clue how these things work .... I just want to mention it wasn't easy to watch the last part of the game, and I am not sure what this bookmaker would have done in case I lost the bet.....
Any advice?