[Joey] Hello, how may I help you? I can assist you more effectively if you would provide your First and Last Name, Username, or Email Address.. Thanks!
[xinhua]
Login
Your Account has been suspended.
Please call our customer support at 1-800-397-1536.
Thank You?
what is a mistake? my user name is:xinhuatuan.thanks.
[Joey] Could I get you to verify your address and zip code please, for security purposes?
[xinhuatuan] address is *****china .zip code is *****
[Joey] Thank you.
[Joey]
It looks like the security team has suspended your account indefinitely. This is for Multiple accounts registered. It is against our Terms Of Use Policy to have more than one account.
[Joey] I am sorry but we are not able to offer you any services at this time.
[xinhua] ok ,but i just one account
[xinhua] can you give me a email about the security team ?
[Joey] I can send in a ticket for a supervisor to double check with security and they can get back to you via email.
[Joey] Can you verify your current email address please?
[xinhua] thanks.....but i just one account,and i just win $200 fo free, so they can not stop my account! if they do that ,i will tell my friends about the truth.
[xinhuatuan] my email is x***@gmail.com
[Joey] Would you like me to send in a ticket to have it looked at for you?
[xinhua] sure ,thanks
[Joey] Okay thank you. I will send in that ticket and it may take 24-48 hrs to get a response, but it usually takes less time than that..
[Joey] Is there anything else I can help you with?
[xinhuatuan] no, happy new year
======================================== ===
发件人：Brian <support@goldenarchcasino.com> 查看添加 拒收 时 间：2009年1月1日(星期四) 晚上11:34 纯文本 | 更多操作↓收件人：
xinhua <*****@gmail.com>
Hello****,
Thanks for contacting Customer Support.
A review of your account(s) has been completed by our Security Department. They have advised that due to multiple registrations in our system, your accounts have been permanently closed. Our Terms of Use Agreement permits only one account per person.
I am sorry, but per our Security Team, we are not able to offer you an account at this time.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
======================================== ===========
Hello *****
Thanks for your reply.
You can win, when funds are completely from Bonus money. Our Terms of Use Agreement states, that the maximum withdrawal for winnings that come completely from "free or bonus" money is $200.00. That is not the problem.
Security advised that they have multiple registrations in the system, and as a result, all the accounts have been closed.
I am sorry, but I am not able to provide you with screen shots of these accounts.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
[xinhua]
Login
Your Account has been suspended.
Please call our customer support at 1-800-397-1536.
Thank You?
what is a mistake? my user name is:xinhuatuan.thanks.
[Joey] Could I get you to verify your address and zip code please, for security purposes?
[xinhuatuan] address is *****china .zip code is *****
[Joey] Thank you.
[Joey]
It looks like the security team has suspended your account indefinitely. This is for Multiple accounts registered. It is against our Terms Of Use Policy to have more than one account.
[Joey] I am sorry but we are not able to offer you any services at this time.
[xinhua] ok ,but i just one account
[xinhua] can you give me a email about the security team ?
[Joey] I can send in a ticket for a supervisor to double check with security and they can get back to you via email.
[Joey] Can you verify your current email address please?
[xinhua] thanks.....but i just one account,and i just win $200 fo free, so they can not stop my account! if they do that ,i will tell my friends about the truth.
[xinhuatuan] my email is x***@gmail.com
[Joey] Would you like me to send in a ticket to have it looked at for you?
[xinhua] sure ,thanks
[Joey] Okay thank you. I will send in that ticket and it may take 24-48 hrs to get a response, but it usually takes less time than that..
[Joey] Is there anything else I can help you with?
[xinhuatuan] no, happy new year
======================================== ===
发件人：Brian <support@goldenarchcasino.com> 查看添加 拒收 时 间：2009年1月1日(星期四) 晚上11:34 纯文本 | 更多操作↓收件人：
xinhua <*****@gmail.com>
Hello****,
Thanks for contacting Customer Support.
A review of your account(s) has been completed by our Security Department. They have advised that due to multiple registrations in our system, your accounts have been permanently closed. Our Terms of Use Agreement permits only one account per person.
I am sorry, but per our Security Team, we are not able to offer you an account at this time.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
======================================== ===========
Hello *****
Thanks for your reply.
You can win, when funds are completely from Bonus money. Our Terms of Use Agreement states, that the maximum withdrawal for winnings that come completely from "free or bonus" money is $200.00. That is not the problem.
Security advised that they have multiple registrations in the system, and as a result, all the accounts have been closed.
I am sorry, but I am not able to provide you with screen shots of these accounts.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
----- Original Message -----
From: "新华" <xinh*****@gmail.com>
Date: 1/1/2009 7:53:28 AM
To: Brian <support@goldenarchcasino.com>
Subject: Re: Your Account [ET-8610405143166685487]
ok?but can you show me the accountor the accounts?en just print the screen... i just only one account...may be i just win $200 free,so you close my account........i am sorry , but i will tell my friends about the truth.....if you can not let someone win for free,you can close it
....
2009/1/1 Brian <support@goldenarchcasino.com>
From: "新华" <xinh*****@gmail.com>
Date: 1/1/2009 7:53:28 AM
To: Brian <support@goldenarchcasino.com>
Subject: Re: Your Account [ET-8610405143166685487]
ok?but can you show me the accountor the accounts?en just print the screen... i just only one account...may be i just win $200 free,so you close my account........i am sorry , but i will tell my friends about the truth.....if you can not let someone win for free,you can close it
....
2009/1/1 Brian <support@goldenarchcasino.com>
Hello ***,
Thanks for contacting Customer Support.
A review of your account(s) has been completed by our Security Department. They have advised that due to multiple registrations in our system, your accounts have been permanently closed. Our Terms of Use Agreement permits only one account per person.
I am sorry, but per our Security Team, we are not able to offer you an account at this time.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
Thanks for contacting Customer Support.
A review of your account(s) has been completed by our Security Department. They have advised that due to multiple registrations in our system, your accounts have been permanently closed. Our Terms of Use Agreement permits only one account per person.
I am sorry, but per our Security Team, we are not able to offer you an account at this time.
If you require further assistance, feel free to email again or call us toll free at (877) 525-7586.
Best Regards, Golden Arch Casino Support
