HERITAGE....my god I cant make 15 min phone calls betting at work...

[PaperTrail07]

anytime I've used a heritage perk..
it causes a problem.....3-4 holds...20 min call


like my god.....guess its my own fault for using a service they offer...

[PaperTrail07]

Guy was really nice and took care of it when all is said and done....

JUST LET US MAKE THOSE BETS ON THE WEB!!

[Sdotbold]

guess they are under staffed this early in the day. you would think with the tourneys starting they would have some extra people on the early shift.

[PaperTrail07]

agree...he went for help and said everyone was busy....

[ethandavis2]

they need to fix their damn server.....every day it breaks down at least once

[contriboy]

I've never had to wait more than a minute to get one of the perks. In fact, they're always more than helpful.

[joeyd2232]

Last night I had the weirdest issue trying to place a bet on the Valparaiso game online. Was getting an error " no bets can be made while on the phone with a line manager. " I wasn't on the phone or haven't been with them in months. They had to reset my account have sign out and of course its after . By the time this happens its after tip off

[PaperTrail07]

ouch joey

[SBR Forum]

Guy was really nice and took care of it when all is said and done....

JUST LET US MAKE THOSE BETS ON THE WEB!!

Were you gunning for something special or not customarily offered? The time-frame sounds a bit odd if as told, would you like management to look into what took this long? You can write into SBR with your account number.

[PaperTrail07]

No what I used was a HERITAGE PERK....i know they are probably not used very much, Ive only done it twice...and last time they were somewhat clueless as well....i just really dont think the customer service reps are aware it even exists....They honored it and took care of it....but it was kinda a process and I was at work LOL...

Heritage has never done me wrong so Im not mad overall but it more of a recommendation, let the reps know..

Hedge Plays: Let's say you have $1,000 in your account at Heritage Sports.

You love 4 teams and so you put it all on a 4 team parlay - $1,000 to win $11,000. Your first 3 games are day games and they all win.

Your final game is the Sunday Night NFL game. You have the Rams –3 1/2. Now if the Rams cover you win $11,000. If they don't you lose $1,000. You basically have the Rams – 3 1/2 $1,000 to win $11,000 (because your other 3 teams won).

Well, since the first 3 games have finished, you've had some time to think that you may not be willing to “ make it or break it ” for $11,000 on just 1 play. Yes you love the Rams but $11,000 is a lot of cheese!

You can decide to HEDGE your bet with us by wagering, for example, $3,000 on the Rams opponent + 3 1/2. This way if the Rams lose you would still make $2,000 (the $3,000 you bet less the $1,000 you lose on the parlay). But if the Rams win, you will make $7,700 (the $11,000 less the $3,300 you bet as a Hedge on the Rams opponents). YOU CAN'T LOSE!!!!

Here is the problem with this scenario at other sportsbooks. If all you had was the $1,000 you bet on the 4 teamer, you have no credit to bet the $3,000 on the Rams opponent.

This is where Heritage Sports “Hedge Play” helps you. We will allow you to “hedge play” the opponent for $3,000 because if it loses, you still win $11,000 on the Rams which would allow you to pay the $3,300 from your $3,000 “hedge play.” If the Rams lose, you will win $3,000 on that bet. You just can't lose with Heritage Sports “Hedge Plays!”

The above is an example of the many options Heritage Sports offers, where you get more “ bang for your buck.”

[PaperTrail07]

Not trying to get some service rep yelled at, not that big of a deal, but thanks for asking...

They really should just add the option to the website....would cut down on calls in general

[joeyd2232]

When I spoke with live chat about it they blamed me for just not calling them in. I suggested a small fp for this given as I'm not some sharp I've posted up there over 50 times but they said that was impossible. Also fwiw I don't think heritage reads the boards any more

Edit by SBR Forum: SB reps aren't posting on the site. Heritage management remains open to helping any forum user who has a question.

[PaperTrail07]

ahhh...i figured they did....can never hurt to get feedback from corrent users

[joeyd2232]

They still may I Just haven't seen heritage insider comment in a while

[PaperTrail07]

for sure