Not impressed with Bookmaker/DSI

[Majstein]

I've been reading in posts here about the great customer service @ Bookmaker/DSI but I don't see it. I deposited funds onto Bookmaker, went on chat to report it and was told that my password was wrong. I had been on chat 5 times with them before and my password was accepted and I was able to login ok but now they claimed that a number was missing from my password. They said that I had to call in my deposit. So I do that and am told again that my password is incorrect and that I should call back when I figure it out. I asked to speak with a supervisor. They said that I could not speak with a supervisor because I don't know my password. Again, I was told that a number was missing from my password. So, I had to go back to where I deposited the funds and cancel it. Unreal.

Today, I figured I would try to deposit on DSI. I have waited 3 hours to get a recipient name since I requested one. They still haven't gotten back to me. I give up.

[tto827]

I've heard Bookmaker's CS isn't as good as DSI, even though you'd think it would be.

I had a similar issue, they somehow deleted the last number of my password, it worked online, but apparently when their CS looks it up, the last number doesn't show on their screen.

I haven't deposited at DSI via P2P, but I promise overall you will be happy with your DSI experience, unless you do something to deserve different.

[Majstein]

What is so shocking is that I was telling them that I had already deposited. They had my business. Couldn't they ask me questions to validate who I was? I mean I did have my password correct and was logging in with it. They claimed I was off by some mysterious number. Just dumb on their part.

Thanks for the info on DSI. I will try and be patient but I get frustrated easily when I have to beg to give away my money to someone, which in essence is what I am doing.

[Slimpickens]

Why use DSi when 5dimes is an option? Bonus would be the only reason I could think of.

[Majstein]

I was pretty frustrated by the customer service at 5dimes too. The best customer service I have been able to find has been at Heritage. They are the only ones that I have dealt with in a long time that has treated me nicely. I have been looking for another book because I would like a poker option as well (Heritage dropped their poker), which Bookmaker/DSI has.

[USCPHILLYGUY]

I completely disagree....I deposited today via P2P at 5pm est. Was in my account in 20 minutes. So far customer service has been great

[Majstein]

I have still not received a response to my request for a recipient name from DSI. Its been 6 hours.

[michael777]

I have still not received a response to my request for a recipient name from DSI. Its been 6 hours.

they never,i mean never under any circumstance will respond to an email requesting a name to send funds,that is a 100% fact no matter what any asshole comes on here and says,and if you say to call,you can stick the phone up your ass

[Majstein]

they never,i mean never under any circumstance will respond to an email requesting a name to send funds,that is a 100% fact no matter what any asshole comes on here and says,and if you say to call,you can stick the phone up your ass

Taken directly from their website:

Contact our customer service by email COS@BETDSI.COM or Live Chat and request a "Recipient's Name" to whom you will send the funds.

[Legions36]

Why did u make me even open this thread? I thought it was something important.

[frostno98]

Taken directly from their website:

Contact our customer service by email COS@BETDSI.COM or Live Chat and request a "Recipient's Name" to whom you will send the funds.

I think they only will give it to you during chat. They will send you a follow up e-mail to ensure that you didn't wrote the information down wrong though.

[denn333]

This is why I stick with Rebatewager. No hassles EVER.