Bet770.com scammed me in live betting today!
Edit / Update: The issue has been RESOLVED!
This is unbelievable!
I have placed a live bet on David Ferrer during the 4th set to win the 4th set, when David Ferrer got broken by Nicolas Almagro.
1) First, the odds were 2.25, I marked the ticket to accept any change of odds.
2) Second, the bet was accepted with odds of 1.70 - really poor odds, but wtvr... you know, it's a bet on €100 because they only take live bettings in € currency, so it charged me £83.41 for this bet.
As you can see the bet was placed on 4:31am UK time, this was when the 4th set was being played ....
The bet mentions "Winner of Set" but doesn't mention which set!!!
I even had a bet "UNDER" on the Knicks / Nets, which was under 192.5, but again they only mention "Under" without the figure 192.5 but this bet was deemed as a winning one, luckily I guess !!!
So I just went in live-chat with them and this is what they say:
Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 0minute(s). Thank you for your patience!
You are now chatting with 'Irene'
Irene: Hello! How may I help you?
Me: Why did you mark my bet as LOST ????
Irene: Could you please confirm your user name
Me: xxxxxx
Irene: and your ticket ID pls
Me: 2075651350
Irene: Allow me please to check and I will get back in a couple of seconds
Me: Ok
Irene: thank you for your patience
Irene: I forwarded your query to our service in charge
Irene: you'll receive an email with the necessary informations
Me: What do you mean? Why did you mark this bet as a losing one? Is that a joke?
Irene: you'll receive the explanation by email, I'm not able to confirm this right now
Me: Who is the guy who marked this as a losing bet? Why can't you put him in chat?
Irene: this is not possible
Irene: the bets are settled by our boolmakers
Irene: and the communication with them is possible only by our support
Irene: as I said, i already forwarded your message to them
Irene: and as soon as I have their reply, I'll send you an email message
So I posted this now in the forum, I'm still in chat with them as I type.
I have told Irene to look at this thread because this is really upsetting me.
Why are bookmakers acting like this?
Why can't they play fair and credit winning bets when necessary?!
I'm so upset now.
This is unbelievable!
I have placed a live bet on David Ferrer during the 4th set to win the 4th set, when David Ferrer got broken by Nicolas Almagro.
1) First, the odds were 2.25, I marked the ticket to accept any change of odds.
2) Second, the bet was accepted with odds of 1.70 - really poor odds, but wtvr... you know, it's a bet on €100 because they only take live bettings in € currency, so it charged me £83.41 for this bet.
As you can see the bet was placed on 4:31am UK time, this was when the 4th set was being played ....
The bet mentions "Winner of Set" but doesn't mention which set!!!
I even had a bet "UNDER" on the Knicks / Nets, which was under 192.5, but again they only mention "Under" without the figure 192.5 but this bet was deemed as a winning one, luckily I guess !!!
So I just went in live-chat with them and this is what they say:
Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 0minute(s). Thank you for your patience!
You are now chatting with 'Irene'
Irene: Hello! How may I help you?
Me: Why did you mark my bet as LOST ????
Irene: Could you please confirm your user name
Me: xxxxxx
Irene: and your ticket ID pls
Me: 2075651350
Irene: Allow me please to check and I will get back in a couple of seconds
Me: Ok
Irene: thank you for your patience
Irene: I forwarded your query to our service in charge
Irene: you'll receive an email with the necessary informations
Me: What do you mean? Why did you mark this bet as a losing one? Is that a joke?
Irene: you'll receive the explanation by email, I'm not able to confirm this right now
Me: Who is the guy who marked this as a losing bet? Why can't you put him in chat?
Irene: this is not possible
Irene: the bets are settled by our boolmakers
Irene: and the communication with them is possible only by our support
Irene: as I said, i already forwarded your message to them
Irene: and as soon as I have their reply, I'll send you an email message
So I posted this now in the forum, I'm still in chat with them as I type.
I have told Irene to look at this thread because this is really upsetting me.
Why are bookmakers acting like this?
Why can't they play fair and credit winning bets when necessary?!
I'm so upset now.