I joined a few months ago as I was with youwager for 12 years. They always paid, had some serious poker issues and security threats and very poor customer service. Decided to leave and on advice of others tried BetIslands. Before joining I spoke to Jon and he assured me he would assist me and be there to help. That customer service was important to them.
I have lost with them, which is ok, I accept it, no biggie. I had lost 9k over 2 week period, it hurt but again no fault of book. I did have an issue on another matter and left a message for Jon. I called there 6 straight days left messages and still not one reply for Jon. He is not in or he just stepped out. I did receive their weekly calls from their agents requesting me to send money on Monday which is what they do. Usually I get 2 calls within an hour each from different reps who seem not to effectively communicate and say oh I didnt know they already called you.
Still no call or reply from Jon. I have lost confidence and have not sent in any additional monies. I actually like this book even though I lost lost and lost. But service is important to me and not sure now if I will play again here.
I have lost with them, which is ok, I accept it, no biggie. I had lost 9k over 2 week period, it hurt but again no fault of book. I did have an issue on another matter and left a message for Jon. I called there 6 straight days left messages and still not one reply for Jon. He is not in or he just stepped out. I did receive their weekly calls from their agents requesting me to send money on Monday which is what they do. Usually I get 2 calls within an hour each from different reps who seem not to effectively communicate and say oh I didnt know they already called you.
Still no call or reply from Jon. I have lost confidence and have not sent in any additional monies. I actually like this book even though I lost lost and lost. But service is important to me and not sure now if I will play again here.