Give your Best and Worst Credit card companies.

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  • LongBall52
    SBR MVP
    • 06-14-20
    • 1319

    #1
    Give your Best and Worst Credit card companies.
    I'm talking about easy customer service:
    Worst: Chase
    Best: Discover
  • LongBall52
    SBR MVP
    • 06-14-20
    • 1319

    #2
    I'm not seeking agreement, but knowledge. I've been a fan of Chase for 20 years....Lost my credit card at probably Walgreens. Spent WAY TOO MUCH TIME trying to report it to their phone system. Tonight called them again and after saying "HUMAN" about 50 times got someone that had to transfer me.... Then the girl said my call was breaking up.... Whew... Yea Verizon--Yea Chase... Nah, the world has changed!
    Comment
    • PharaohUB
      SBR MVP
      • 01-23-07
      • 4865

      #3
      Have chase sapphire preferred. Their rental car protection has saved me thousands so a big fan. Had car broken into in nyc, accidentally pulled up onto a curb and smashed front end on a road trip, and something fly off a truck and smash up rental in Chicago. All I had to do was tell them I used that card for rental and never heard about it again.
      Comment
      • ChuckyTheGoat
        BARRELED IN @ SBR!
        • 04-04-11
        • 36962

        #4
        I do like Discover:

        1) No Annual Fee.
        2) Accept the quarterly offers. If you're smart about it, you should be able to get close to $75 cash-back each qtr.
        Where's the fuckin power box, Carol?
        Comment
        • Slurry Pumper
          SBR MVP
          • 06-18-18
          • 2811

          #5
          Worst: BkofAma.
          Best : Capital one

          I judge on international purchasing. BkofAma was like pulling teeth to get them to let charges go through. Also applies to anything shady I buy anywhere. Capital One will at least text me and ask the let it go, plus their rewards don't expire. If your into that stuff.
          Comment
          • Crusherrr
            SBR MVP
            • 06-27-16
            • 3647

            #6
            Best: Citi, Discover and Amex
            Worst - BkofAma, Chase
            Comment
            • stevenash
              Moderator
              • 01-17-11
              • 65298

              #7
              Originally posted by Slurry Pumper
              Worst: BkofAma.
              Best : Capital one

              I judge on international purchasing. BkofAma was like pulling teeth to get them to let charges go through. Also applies to anything shady I buy anywhere. Capital One will at least text me and ask the let it go, plus their rewards don't expire. If your into that stuff.
              I have the Cap 1 card, came with the 360 account I have.
              Love the card, the first year dollar for dollar cash back can't be beat.

              And yeah again.
              BkofAma (any product) sucks monkey balls.
              Comment
              • PharaohUB
                SBR MVP
                • 01-23-07
                • 4865

                #8
                Why everyone hate chase. It’s my favorite card.
                Comment
                • stevenash
                  Moderator
                  • 01-17-11
                  • 65298

                  #9
                  Originally posted by PharaohUB
                  Why everyone hate chase. It’s my favorite card.
                  I'm OK with Chase.
                  I also have their Amazon cash back card too.
                  Good rebates.
                  Comment
                  • LongBall52
                    SBR MVP
                    • 06-14-20
                    • 1319

                    #10
                    Originally posted by PharaohUB
                    Why everyone hate chase. It’s my favorite card.
                    Their Chase Freedom card, I've had since they changed the name from just Chase ****... The card itself and the bonus I've enjoyed for a Long long time. I used it regularily for maybe 20 years...Then I lost the card at Walgreens are somewhere between there and my home. So I had to make the call...The pain of simply reporting a card lost on their phone system was something, that I have never experienced.... So just don't lose the card and you'll continue to love it.
                    Comment
                    • LongBall52
                      SBR MVP
                      • 06-14-20
                      • 1319

                      #11
                      **** is V/I/S/A
                      Comment
                      • NrmlCurvSurfr
                        SBR MVP
                        • 04-05-10
                        • 2896

                        #12
                        CitiRewards+ for gas and groceries. 2 pts for every dollar spent at grocery stores and gas stations, and they round up to nearest 10pts. A point is worth about $ .01

                        Capital One Quicksilver for EVERYTHING else. 1.5% cash back on ALL purchases, utility bills, insurance premiums, everything!
                        Comment
                        • Roger T. Bannon
                          SBR Hall of Famer
                          • 06-28-18
                          • 5139

                          #13
                          I never had a card with them but I just opened a bank account with Comenity which is apparently a credit card company. They restricted my account for security reasons. Wanted me to send in a DL and social security card. I had a bank linked with them so I just transferred it back out. They cancelled the transfer. So I called them up and asked them how to get my money out and they said they would send it to the exact same bank.

                          What was the security here exactly?
                          Comment
                          • BrickJames
                            SBR Hall of Famer
                            • 05-05-11
                            • 9749

                            #14
                            Best: Amex
                            Worst: Discover
                            Comment
                            • TheGoldenGoose
                              SBR MVP
                              • 11-27-12
                              • 3745

                              #15
                              No thank you. Fukk c-r-e-d-i-t-cards. $10K stashed in my freezer for emergencies. I've got my V-I-S-A Debit Card tied to my Checking account, Debit Cards tied to my E-Trade and TD Ameritrade accounts. C-r-e-d-i-t-cards are just trouble waiting to happen.
                              Comment
                              • stevenash
                                Moderator
                                • 01-17-11
                                • 65298

                                #16
                                Originally posted by TheGoldenGoose
                                No thank you. Fukk c-r-e-d-i-t-cards. $10K stashed in my freezer for emergencies. I've got my V-I-S-A Debit Card tied to my Checking account, Debit Cards tied to my E-Trade and TD Ameritrade accounts. C-r-e-d-i-t-cards are just trouble waiting to happen.
                                You should have one no fee card, stash it, don't use it in case of emergency.
                                Just in case.
                                Comment
                                • BigJay
                                  SBR MVP
                                  • 01-14-12
                                  • 3485

                                  #17
                                  BkofAma - they don’t stick up for you at all if you’re a victim of fraud. Found that out the hard way.

                                  Don’t use them at all anymore but actually used to like the Chase Southwest card. Easy way to rack up airline miles
                                  Comment
                                  • spurginobili
                                    SBR MVP
                                    • 05-09-09
                                    • 3065

                                    #18
                                    Have rewards cards from Bank of Am., Citi, & Chase. They're all good in their own way.

                                    No need to use the non-rewards cards that I have anymore.

                                    Chase has the worst customer service
                                    Comment
                                    • gauchojake
                                      BARRELED IN @ SBR!
                                      • 09-17-10
                                      • 34103

                                      #19
                                      Chase is meh-
                                      Citi is meh-
                                      Amex is top notch. The fees for the centurion card are ridiculous but worth it.
                                      Comment
                                      • stevenash
                                        Moderator
                                        • 01-17-11
                                        • 65298

                                        #20
                                        Originally posted by gauchojake
                                        Chase is meh-
                                        Citi is meh-
                                        Amex is top notch. The fees for the centurion card are ridiculous but worth it.
                                        My problem with AMEX is they don't 'work with you'
                                        Comment
                                        • gauchojake
                                          BARRELED IN @ SBR!
                                          • 09-17-10
                                          • 34103

                                          #21
                                          I had a few issues with amex back about 15 years ago and ditched them for a long time. Been back since 2017 and my experience has been great. I use them as often as I can.
                                          Comment
                                          • Natty68
                                            SBR Wise Guy
                                            • 05-11-14
                                            • 550

                                            #22
                                            Credit One has to be the worst. Get your balance under a certain amount and they automatically mail you a convenience check which, if one is dumb enough to cash it, gets tacked right on to your balance. PREDATORY doesn't even begin to describe these people. I have had good luck with Discover.
                                            Comment
                                            • Doug tushyterror
                                              SBR MVP
                                              • 07-03-12
                                              • 4172

                                              #23
                                              Clearly Amex Black Card is the best. (esp. if you're a Jonas Brothers fan.)



                                              Comment
                                              • louisvillekid
                                                SBR Hall of Famer
                                                • 08-14-07
                                                • 9255

                                                #24
                                                Originally posted by Natty68
                                                Credit One has to be the worst. Get your balance under a certain amount and they automatically mail you a convenience check which, if one is dumb enough to cash it, gets tacked right on to your balance. PREDATORY doesn't even begin to describe these people. I have had good luck with Discover.
                                                I had get one of those cards years ago to help restore my credit i destroyed in the 90s. It did help get me credit in a more positive light after a year of making payments on time. But the monthly 8 bucks service fee is excessive. Even if you have balance paid in full they still charge service fees and are always trying find a way to tack on a fee or interest for something that didn't exist the month before.
                                                After 2 years and my credit going up, i was able get a for real CC - 1st a Discover, which I use almost exclusively because of the cash back options - and then i got a Citi CC, that I rarely use. But after having my balance paid in full for months and only paying the monthly service fee, when I tried to cancel the Credit One card, it was so frustrating.
                                                They make it next to impossible to be able talk to a live person, and even then I feel they use people with the most rudimentary english and will not let you cancel. I had speak to a supervisor and even then she would not let me cancel right away. Kept saying "you never know, you might need it. Christmas is coming up, you might want buy gifts." It was summer time.
                                                I just kept saying i wanted to cancel and she wouldn't let me. Finally she said she would suspend my acct and wave the monthly service fee and if I changed my mind I could call to reactivate my acct.
                                                Finally I just accepted and said after 3 months I wanted it officially cancelled. Over next 3 months I was bombarded with emails about calling to reactivate my acct. Offers for more credit. But I never was charged the service fee and balance stayed at $0 - after 3 months I went through same crap trying to talk to someone that had power to close acct. They eventually said it would take another 3 months of them taking it off being suspended and listing it as closed to finally take effect.
                                                Again, another 3 months of emails and offers trying to make me stop from closing it.
                                                After roughly 6 months i was finally officially closed.

                                                It was such BS to go through.
                                                Comment
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