I paid the buyin, but was never seated..

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  • leetfox
    Restricted User
    • 10-28-10
    • 176

    #1
    I paid the buyin, but was never seated..
    Hi! I paid the 15 points buyin in yesterdays points tournament. The problem is that points are taken from my account, but i was never seated at the table. This must be some kind of a technical problem, so i wonder is there any way i can get my points back?
  • BiTeMe UsAdOj
    SBR Hall of Famer
    • 08-18-11
    • 7537

    #2
    SBR poker software is glitchy in more ways than one, no question 'bout it.
    Did you have the tournament window(lobby) open?... might not seat you otherwise if just main lobby is open (or you have it minimized).

    Whenever you encounter problems like this, exit the software and come back in. This coulda solved your problem.

    Anyway... don't think SBR will refund ya so here's 15.
    Comment
    • leetfox
      Restricted User
      • 10-28-10
      • 176

      #3
      Thanks a lot mate! That's very kind from you
      No, tournament lobby was closed, but never had any problems with that, before.
      Comment
      • brad89
        SBR Sharp
        • 06-19-10
        • 424

        #4
        Today was fine for me but the two days before that I had a similar problem. One day I noticed that I was disconnected just as the first table was seated, not sure about the other one. I didn't receive the normal disonnected message but I just closed the software and it was fine when I opened it again.

        I never get disconnected during hands or anything and this problem only started within the last week. Weird.
        Comment
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