Hollywood login problems

[rolemand]

I know they say it on their website

Due to our recent maintenance event, some customers may have difficulty logging in to our site. These issues should be resolved by 10am EST. We apologize for the inconvience.

But it's clearly past that time now and I still can't get in. Is anyone else experiencing this?

I wish they would overestimate the time and then if you get in earlier great but always missing your deadlines makes it look like you are not operating effectively.

[JoshW]

Message I just got:

We are experiencing temporary technical difficulties, please try again.

ca.alea.uda.common.MessageFaultException : Cannot locate casino: null. Unable to determine domain id. : 9999

----

I have a pretty big balance, but is one of those things were up until now I have just not worried about it. I know it will get resolved, just not sure how long.

[rolemand]

Yeah I'm not worried about my balance either. Just scoping out to see if there were others in the same boat. It just kills me that they leave the time the same on their website.

If it's still not working give the public an update time as to when you think it will be working. Is that so hard to do rather than field a bunch of requests from customers since you've obviously not gotten everything working correctly.

[JoshW]

Agree 100% rolemand

[Mudcat]

I still can't get in.

[natrass]

I have to say I am amazed that I have not even recieved an email or anything. That is crap.

Ive only $80 or something left there ... but this is amateurish.

Surely another downgrading right there?

[joe blow]

I received this e-mail,but it says nothing about the site being down



HollywoodSportsbook.com Has Been Upgraded.

Today launches a new era in the history of Hollywood Sportsbook. After celebrating nine years of secure and reliable sports wagering, Hollywood has made some big changes to the wagering platform.

We have added a Poker Room, enhanced our Sportsbook offerings, expanded our Horsebook with real time feeds and a rebate program, and upgraded our casino with new games and a higher payout.

We now process all Credit Cards and you should not see any more declines. There are no fees on any deposits and we have increased our deposit limits. We have also instituted a faster withdrawal policy.

We tried not to change the look of the site but rather focus on our back-end services. We have improved our casino games, adding more games and higher limits. We have added many more sportsbook bet types and made the sportsbook wagering interface easier to navigate. We added more tracks to the horsebook and put in place a rebate program. We improved our payment processing systems and added a high-end poker room.

What we have not changed is our excellent customer care and focus on you, the client. We are always available 24 hours, by telephone, Internet or Chat. We will respond to any email in less than one hour. If you have any issues, please call us at 800.220.0002 and feel free to ask for our customer relations manager, Victor.



Continued Great Promotions at Hollywood Sportsbook
5% Monthly Casino Rebate
5% Reload Deposit Bonus
10% Back on NFL Losses
Overnight Lines
15% Sign Up Deposit Bonus
Free Weekly Contests for $25,000 in Cash Prizes
True Dime Line in Baseball & a 5 Inning Line

New Ways to Win at Hollywood as of Today!!!
Lay -105 on All Games Every Friday & Increased Parlay Odds on Fridays
Lay -105 on NBA Games every Monday
3% Rebate on Every Horse Wager & More Tracks
Million Dollar Free Roll in our new Poker Room. Over 10,000 other Players waiting right now.
Get $25 in Free Cash simply for logging into the New Poker Room
Expanded Offering of Casino Games, including Three Card Poker. Over 30 games that pay out in excess of 98.4%.
There are Quick Play casino games, but if you download the full version of the Casino we will give you $30 free cash.
Referral Bonus equivalent to 10% of any Friend’s deposit amount.
Expanded Teaser Card from 8 Teams to 15 Teams & Increased 3 Team Teaser Payouts
Expanded Parlay Card from 8 teams to 12 Teams with higher odds and a Maximum Winning Payout of $1,800 on a $1 bet.
Many More Proposition Wagers, too many to list here, Login Today and see for yourself.
MLB Slaughter Rule, No Hitter Rule & Cycle Hitter Rule – Login and Learn More
Poker, Casino, Horses & Sports, only One Account needed to Win Today

[rolemand]

I got that email too. Interestingly, nowhere in the email do they mention being a part of the SBT group. They just say they upgraded. Are they embarrassed and don't want to mention it?

I still can't login yet.

[trixtrix]

i had the same problems logging in this morning

fwiw, it's working fine now, you should be able to log in with no prob

however, withdrawing your money is another matter

you get the ol' familiar SBT cashier system, however my balance available to withdraw is ZERO, even tho my current balance is 1.8k...

has anyone been up to make a successful withdraw from the new hollywood version thus far?

[Mudcat]

I still can't log in.

[BSTPNM68]

has anyone been up to make a successful withdraw from the new hollywood version thus far?

I have not been successful yet. Made the withdraw request through Neteller...a little over $7k. Called Hollywood...they said I will receive it on Friday.

I also had $0 available for withdraw....but I do not participate in bonus incentives and I should be free and clear.

[joe blow]

friday huh.

Thats a bad sign right there,,I been with hollywood for 5 yrs and always got paid within 4 hours [netteller].I have 6ks in there myself

[rolemand]

SBT always takes 1.5 to 2 days to get withdraws via neteller.

Still can't login. Maybe it should read 10pm

[JoshW]

What a poor transition. If you normally pay in 24 hours you really ought to be ready to pay a large part of your base if you are going to completely change the way you operate. I know everyone will get paid, but not the best way to start out a new operation.

[aggie]

there's another problem. sbt cashiers want a pin code they send when you join one of their sites. obviously no pin here for me of any kind.

[BSTPNM68]

Hollywood fixes amount I can withdraw.

I can now withdraw the full amount in my account.

[rolemand]

there's another problem. sbt cashiers want a pin code they send when you join one of their sites. obviously no pin here for me of any kind.

I finally got in using caps instead of lowercase (it didn't matter before) On my 1st login they gave me a pin number on the screen along with the customer id in the section where the betting ticket would be located.

[pags11]

so these guys have done away with the -107 then after being acquired?...

[BuddyBear]

looks like it....

[Zther]

so these guys have done away with the -107 then after being acquired?...

yes. it sucks but you'll have to make due with -105 on select days and free banking. in the end, unless you hardly withdraw any money or are an extremely large punter it works out about the same.

~z

[joe blow]

yes. it sucks but you'll have to make due with -105 on select days and free banking. in the end, unless you hardly withdraw any money or are an extremely large punter it works out about the same.

~z

It works out to the same way????-107 compared to -105 1 day a week???
Might be ok only during football season,if you like betting your games on friday.And the baseball lines now suck!!!

Don't have to make due my friend,lots of better choices out there.but you keep selling

[Zther]

It works out to the same way????-107 compared to -105 1 day a week? might be ok only during football season,if you like betting your games on friday.And the baseball lines now suck! Don't have to make due my friend,lots of better choices out there.but you keep selling

well the way i look at it. the difference on a $100 bet between -110 and -107 is $3. withdraw fees were what at holly? $25? average player bets to win $500 and withdraws he's really not saving a thing. in fact hes getting taken.

lay $535 to win $500 at -107, minus $25 fee, you're really laying $535 to win $475.

lay the same $535 to win $481.50 at -110 with no fees and you're doing better than -107.

like i said, it depends on the level you're playing. that's my issue with pinny as well. withdraw fees kill the reduced juice unless youre a big player which im not or never withdraw. i like fast pay books because i want my money fast, but fees ugh!

~z

[Bill Dozer]

Hollywood offered $30 in free payouts per month charging $15 thereafter for Neteller. Pin gives the first one free and then is at $15 as well. Wagering to win a $300-$500 at Pin-Holly covered the 2nd payout if you are assuming a % discount across the board.

[Zther]

Hollywood offered $30 in free payouts per month charging $15 thereafter for Neteller. Pin gives the first one free and then is at $15 as well. Wagering to win a $300-$500 at Pin-Holly covered the 2nd payout if you are assuming a % discount across the board.

ah i was a little high i guess. it still hurts the little guys like me though. any idea when those books drop those crazy charges?

~z

[Bill Dozer]

ah i was a little high i guess. it still hurts the little guys like me though. any idea when those books drop those crazy charges?

~z

LOL, I don't think there is a player here that is going to agree that $15 payouts can be compared to -105 or eve -108. The $25 players who want their money at the end of each day can do better than 4 free payouts per month and get a bonus.

Feel free to give your opinions but we don't allow Sportsbook.com employees to shill here.