Should WWTS be A+ if Neteller payouts take 2 days?

[CA_Bettor06]

I don't know what level of payout service should be expected from an A+ book, but I'm not happy with WWTS. In the past they have been good about paying Neteller requests the same day (per their policy I think requests received before 12PM ET are processed the same day).

But I requested a $3,000 payout last night on line and just contacted them to check the status and was told that requests above $1,000 require management approval therefore my request will not be processed until tomorrow. Apparently management approved my request today but they still can't get it processed today. I was told that I'm not the only one....that all requests above $1,000 got delayed today.

I told them that I requested a $5000 payout yesterday morning (11AM ET) and got the payout the same day (by 4PM ET). They told me that yesterday was not as busy a day as today.

I think all A+ graded books need to be able to CONSISTENTLY process same day Neteller payouts. WWTS should be downgraded....

[Bill Dozer]

CA_Bettor06

You are correct. You should have your Neteller within 24 hrs on a week day. If your funds need to be transferred from the casino or poker it may take more time.

Email me your account # and name to assistance@sportsbookreview.com so I can see what the deal is. Thanks for sharing with the forum.

[CA_Bettor06]

Thanks for offerring to help again, Bill. After I spoke w/CS via on line chat, I sent an email to 'accounting@cprocessing.com' complaining about the processing delay and telling them I need to have my funds today. Shortly after I sent the email, my payout got processed.

I don't know why CS told me I couldn't get my payout today, or maybe my email had any effect. The issue is resolved though it seems their internal operations are NOT efficient enough to warrant an A+. They are not in the same class as Pinnacle.

I don't play at WWTS much but I will let you know if I run into anymore hassels. Thanks again for the prompt support!

[Bill Dozer]

Thanks for the update CA. I'm glad to hear they got it done in the 24. I can tell you that we haven't received any other complaints like this.

You could make a good case for Pinnacle setting the standard and holding the only A+ and bumping everyone else down one spot. Fortunately for other books, different players demand different things.

[Ganchrow]

You could make a good case for Pinnacle setting the standard and holding the only A+ and bumping everyone else down one spot.

Couldn't agree more.

Fortunately for other books, different players demand different things.

While perhaps you could make some sort of argument that a more bonus-oriented book than Pinnacle would be of greater value to a certain, very limited flavor of recreational player, it's difficult to even begin to imagine the brand of mutant that would find any of the other three A+ rated "professional" books (CRIS, Greek, and Hollywood) of value even approaching that of Pinnacle.

[Mudcat]

You could make a good case for Pinnacle setting the standard and holding the only A+ and bumping everyone else down one spot.

That's a case that I could get behind.

I have an appreciation for books like WWTS that are honest and stable and never stiff but, for playing purposes, I would rather have 1 Pinnacle than 10 WWTS's.

Okay that doesn't make sense because 10 WWTS's would all be the same but hopefully my point can be taken.

[pags11]

WWTS is A- imo...full vig...no real bonus program...no overnight lines...they do pay and have good CS and have been around for a long time...

[SBR_John]

WWTS is A- imo...full vig...no real bonus program...no overnight lines...they do pay and have good CS and have been around for a long time

Yes well they do have from time to time excellent bonuses And, not that I want to be mother hen but they have overnights. They are up now on SBRLines. This was an A+ book before Pinnacle was even known and set the benchmark for customer service. I think they still deserve their A+ rating but they should look at this thread and consider improving their Neteller policy.