need help with Omni slow pay

[ralphk]

I emailed Bill Dozer with this problem. Hopefully he can help.

I have an account with Omni. I have never had a problem with them slow paying until this week when I won over $15K (which is much more than I've won in the past). They have a 5X rollover requirement on their bonuses. I took a bonus and rolled it over 5X and emailed their customer service to confirm this, which they did.

Then I requested a $5K payout (they have a $5K/day limit) and they processed it just fine. Then the next day I requested another $5K payout and they did not process it this time. They told me that a manager had determined that I'm a "professional" player and therefore should be required to rollover 8X instead of 5X. So I can't have anymore payouts until I meet the additonal rollover requirement.

I told them that they can't implement this new requirement AFTER the fact and they had already told me that my rollover was met.

This doesn't seem fair.

==== UPDATE========
Thanks Bill. They did reverse their decision and processed all subsequent payouts on time. I never got any explanation on why they changed their mind.

[bigboydan]

first off, welcome to the SBRforum ralphK

typical tactics from this place. Hopefully Bill can assist you with this matter.

[Mudcat]

Welcome to the forum Ralph. I appreciate the calm, professional manner in which you have outlined your complaint. Congrats on the good week.

That's a pretty absurd scenario you are describing. It's not much different than a book saying that a confirmed bet you won at -110 really should have been -130 and reducing your winnings.

No sir, that's not acceptable.

[Illusion]

Welcome to the forum bud. Hopefully Bill can resolve this for you asap.

[pags11]

this is a bunch of crap...what a scam tactic...not the first complaint I've read about these guys...I hope this gets resolved quickly...

[CA_Bettor06]

The moral of the story is BEWARE of Omni if you are a big winner. Get them to email you confirmation of what your rollover is in case they go back on their terms.

[JC]

Don't roll over one more dollar. Don't give them any more action. Hold the line and demand your money.

I guess it's just the same old game over there, nothing has changed. This is the same thing they pulled on MyFootballGame.

Hopefully Bill can Help you get your money.

[Brick Tamland]

roll overs are woth $ to the book. this is a stiffy stifferson already!!!

[bigboydan]

03.22.2006 (08:45 AM CST)

SBR Bill Dozer reports: Omni Sportsbook(SBR rating D+) reverses decision to add wagering requirements to bettor’s winnings before processing additional payouts. This was a common complaint from BetUs and Omni clients in years past. Forcing the player to risk his/her funds is a form of theft.

[Illusion]

SBR Bill Dozer reports: Omni Sportsbook

SBR Bill Dozer reports: Omni Sportsbook(SBR rating D+) reverses decision to add wagering requirements to bettor’s winnings before processing additional payouts. This was a common complaint from BetUs and Omni clients in years past. Forcing the player to risk his/her funds is a form of theft.

[pags11]

great work bill...way to stick it to them...