Hollywood sportsbook deceptive advertising, please beware.

[Concorde]

I want to beware about the unacceptable deceptive advertising tactic used by Hollywood sportsbook in order to attract deposits.

After got an email promotion by them i went to their online chat and talk with Kathie.

I told her that i got that email and asking if i were eligibile to get a bonus ( i played with them one time only a while ago and did not won ).

She asked me who i am and i give them my details because i did not remembered my ID. After find out my details and who i was she put me on hold and when she come back she told me that i would have get a 15% Cash Bonus AND a 15% Free Play Bonus.

Today i deposited $5000 and i got "only" the cash Bonuses. I ringed and chat with their manager. He told me that my account is not eligibile to get any freeplay Bonuses because it is clearly stated on their website that they do not give Bonuses to professional players. He told me that yesterday Kathie made an Human error.

Why the SAME person that yesterday told Kathie to tell me that i would have receive a 15% cash AND a 15% FP did not told me that i would have receive "only" the 15% cash because they think that i am a professional player and that this is clearly write on thei site? Or maybe that you Hollywood have two accounts with the same name and last name "James White" and you misundertasnd who of the two was waiting the answer? If so why you did not tryed to figured out who of the two JW was? Or maybe that your "website rules" changed during the night between Sunday september the 4th to Monday September the 5th? If so why you did not emailed or ringed JW "correcting" your 15%+15% offer in to a 15% cash? Do you think that i am a little hironic or sarcastic? Sit down and think for a moment what you REALLY DO and the time that i have to loose to write this thread that it is not in my language too.

As about the fact that you sad that i am a professional player ... Panetteria Il Fornaio, Via Statale 22, Como ITA. This is the place where I WORK around 8 hours a day. This is verifiable by everyone. If you will visit it i will offer you a dinner but if i am saying you a dinner BE SURE THAT IT WILL BE A DINNER, not "just" a breakfast because unlike others i have the habit to mantain words ... .Question ... If i am a professional player WHY I HAVE TO WORK 8 hours a day as a baker? Can you tell me WHY?

When will Some Sportsbooks END to claim that someone is a Professional Player even when someone is not a one, just as "one of the most common excuse" to favour himself?

Or maybe Mr Hollywood manager that you think that i am a bonus whore? Yes, i am such a Bonus whore that you will know what i am going to do now? I will withdraw all my money and deposit elsewhere with a "non deceptive advertising" book. I am such a Bonus whore that i am going to give you back the $500 Bonus that i received. Word and sincerity ( honesty ) for me are one of the most important things of this life.


If Hollywwod sportsbook will reply on this thread they will they sad that this was an human error or admit that they voluntary lied me in order to be "more sure" that i would have make my deposit?

Human error -2000
Admit lie +1500


This thread will not give me what i should have got promised to get, i only hope readers that will decide to reload with them to not get caught in the same "human errors". Comment like "Hollywwod is not a book that do these things", they are an A rating" will fly ... . Yes even Roger Federer is a great player BUT sometimes ... . I am sure your "much better english" and much better "writing" than my will make you come out "right", "the winner". Remeber, there are no winners on this, we are all loosers.

Concorde

[Mudcat]

Welcome to the site and thanks for posting.

I wonder why they labelled you as a professional. That would seem to be the key point. (The fact you have an 8 hour a day job is basically irrelevant in this case.)

Do you know the specific reason?

[Concorde]

Welcome to the site and thanks for posting.

I wonder why they labelled you as a professional. That would seem to be the key point. (The fact you have an 8 hour a day job is basically irrelevant in this case.)

Do you know the specific reason?

The manager probably did not specify that he meant that i am a professional person. I "irrilevantly" work 8 hours a day as a baker just for fun, because i love it, not for living.

[jjgold]

Concorde 5k is a lot for a recreational plyer

[Concorde]

If you have the fortune to own 1 restaurant and one Big baker shop and have a very high monthly income from that, a 5K deposit is not much if gambling is one of your preferred pastime ...

[jjgold]

Ok Concorde

Thanks for answer and good luck

[square]

Bullshitperiod !

A book as big as HW should NEVER act or operate like that period, it is simply unacceptable.

This had better to be looked into by our "FireMarshall" and fearless leader guy's.

If you label a guy a mover for posting up a stinking $5 little dimes then your in the WRONG LINE OF WORK PAL and we are ALL IN BIG TROUBLE.

Jesus, I have tons of players at atleast a dozen different books that fire a lot bigger than that PER GAME and they are as SQUARE as a BOX but it just so happens that they are big business owners, retired or just middle class type workers that bet large but ALL LOSE weekly.

Hope to hear lil kathie's little manager's response once Bill gets done with him.

sq

[marc]

Concorde 5k is a lot for a recreational plyer

JJgold,

I saw the email. It clearly states its good for deposits up to 5k. So Hollywood certainlky can not claim thast anyone who deposits 5k is not a recreational player.

This type of thing has happened to many of us befpre. There is absolutely no excuse for it. If at any time a book feels that you are a pro, thery should clearly mark your account, so both you and any clerk viewing your account should be able to see that your account is marked as a pro account. Furthermore, if your account isn't eligible for a bonus, the book shouldn't email you the offer. We live in a day where it is very easy to set up email lists that only target cusotmers who meet certain criteria.

Furthermore, for a book not to honor bonus, that a clerk confirmed, is no different that calling in a wager, have the clerk confirm it with the line manager, and than have the book cancel it later claiming it was a bad line, becuas eit was a few cents off. No one would accept that type of behavior of a book cancelling a wager due to a bad line that wasn't that "bad", and it shoudln't be accepted here. They made the mistake of sending the player the email. They made the second mistake of confiriming that the player was eligible, they should eat the error, and give the player the bonus.

[square]

Good Man Marc

[QUOTE=marc]JJgold,

I saw the email. It clearly states its good for deposits up to 5k. So Hollywood certainlky can not claim thast anyone who deposits 5k is not a recreational player.


thanks 4 the word mark and not to worry Cord...

WildBill WILL READ the entire email and give those pricks a call asap.



oops did I say pricks ? Wrong store hehehehehe.....

[Concorde]

Dispute resolved, Hollywood just gave me the remaining $750 freeplay that is more than what they told me yesterday when they sad maximum $500! ).

Just a note to clarify... The standard bonus is 10% cash with 5 times rollover. Why my rollover was 8 times instead than 5 if i was entitled to get "only" a 10% cash? Maybe it was 8 times roll because the offer was different than a 10% cash?

I was NEVER offered to switch to -110 prior than make the deposit, the offered was made AFTER i deposited.

Next time i will ring and ask to talk directly with the manager if i have a question in order to avoid misunderstanding.

Concorde

[marc]

Glad to hear that Holly did the right thing.

Not sure why they would have ever said max bonus is $500
Here is the promo

$2,000-$5,000 - 15% cash +15% freeplay + 10% Rebate on NFL Losses + Hollywood Sportsbook Polo Shirt

Seems clear to me if you send 5k you get $750 and 750 free play

[Concorde]

Glad to hear that Holly did the right thing.

Not sure why they would have ever said max bonus is $500
Here is the promo

$2,000-$5,000 - 15% cash +15% freeplay + 10% Rebate on NFL Losses + Hollywood Sportsbook Polo Shirt

Seems clear to me if you send 5k you get $750 and 750 free play

Marc,

That promo was not writed yesterday or if yes i did not find it. ( difficult to find things on a site that do not write his email adress on his contact page ) This is why i went on the chat and asked. I concluded today that we simply had a misunderstanding. This is why from now i will only ask to talk with the manager and not anymore with an employer so that i will be sure to get the real answer.

Concorde

[Clip Joint]

Hollywood is a top notch shop...not a surprise that they went above and beyond to rectify the situation.

[Bill Dozer]

Thanks for sharing Concorde. I'm glad to see it was worked out.

I haven't had the chance to look into this but if there was an error, the top shops should always be willing to address them right away and like here, they should be resolved quickly. Unfortunately sometimes there will be mistakes by clerks, especially when there are different bonus options. A top book will always have mgt available to review an issue at a customer's request. Hollywood is one of those books.

[daringly]

Concorde -

I received the same email offering you did. Admittingly, sportsbooks are not perfect. With that in mind, there are things you can do to minimize your hassles.

The first thing you should have done is figured out your account number. Call them, give them whatever info they need.

The second thing then, is to send them an email.

"Hi, this is Acct # 4312512. I receieved your email flyer offering a re-up bonus.

If I deposit 5k via neteller, will I get this bonus?"

This email does two things: it identifies you clearly, so they can make an intelligent decision. And, the reply pretty much binds the book. NO book will send you an email confirming a bonus, then deny it.

These sportsbooks, especially the "A" books are in effect, our employers. We look at their lines and promos, and take their money from them, so they can fix their lines and cancel bad promos. They tolerate us taking their money as long as we are straight up.

The real danger of "negotiating" the honoring of a bonus on a public forum is that you risk alienating them. As in all relationships, weird things will happen. Will they let YOU cancel a bet you accidentally made? Not now. Other people who haven't done something goofy? Probably once.

I'm glad you got your bonus thing sorted out, but seriously... People could save them selves so much hassle with a few well placed emails confirming bonuses (or telling you that you won't get them)

[Concorde]

Concorde -

I received the same email offering you did. Admittingly, sportsbooks are not perfect. With that in mind, there are things you can do to minimize your hassles.

The first thing you should have done is figured out your account number. Call them, give them whatever info they need.

The second thing then, is to send them an email.

"Hi, this is Acct # 4312512. I receieved your email flyer offering a re-up bonus.

If I deposit 5k via neteller, will I get this bonus?"

This email does two things: it identifies you clearly, so they can make an intelligent decision. And, the reply pretty much binds the book. NO book will send you an email confirming a bonus, then deny it.

These sportsbooks, especially the "A" books are in effect, our employers. We look at their lines and promos, and take their money from them, so they can fix their lines and cancel bad promos. They tolerate us taking their money as long as we are straight up.

The real danger of "negotiating" the honoring of a bonus on a public forum is that you risk alienating them. As in all relationships, weird things will happen. Will they let YOU cancel a bet you accidentally made? Not now. Other people who haven't done something goofy? Probably once.

I'm glad you got your bonus thing sorted out, but seriously... People could save them selves so much hassle with a few well placed emails confirming bonuses (or telling you that you won't get them)

Daringly,

You right. When i got a promo i always email back and ask if i am eligibile. The problem on this case is that Holly does not have his email adress on the site so i went on the chat.

Bill,

Very true about the clerks, with all massive respect that i can have for Miss/Mrs ...... she should not work for a sportsbook ( or maybe she need to take a break because she is not in form right now ). You know Bill what i am refer too that happened just a week ago with his sister site ... 2 mistakes like this in a week are too many for a strong company like Hollywood.

Concorde

[Terris]

Hollywoods cash bonus sounds more like a punishment anyway..."the lower of the risk and win amount is used", thats ok if its a 20% bonus or something, but 5xRo - 10% - that stupid rule - they dont like wise guys (which simply meens they can cancel your bonus after you wagered a lot) - no thanks...

[Concorde]

Hollywoods cash bonus sounds more like a punishment anyway..."the lower of the risk and win amount is used", thats ok if its a 20% bonus or something, but 5xRo - 10% - that stupid rule - they dont like wise guys (which simply meens they can cancel your bonus after you wagered a lot) - no thanks...

Does Hollywood really use that rollover calculation? Can someone please confirm this?

Thanks
Concorde

[marc]

Hollywood goes by the lesser of the risk/win amount

Bonus roll-over calculations: The lesser of the risk and win amounts is used, unless the wager is a loss then risk amount is used. 'no action' wagers will not be used in the calculations.

[pags11]

good to know this got resolved...

[square]

Thanks bill

Thanks for sharing Concorde. I'm glad to see it was worked out.

I haven't had the chance to look into this but if there was an error, the top shops should always be willing to address them right away and like here, they should be resolved quickly. Unfortunately sometimes there will be mistakes by clerks, especially when there are different bonus options. A top book will always have mgt available to review an issue at a customer's request. Hollywood is one of those books.

Good man bill and as ALWAYS thanks again buddy.

sq