1. #1
    Hman
    Hman's Avatar Moderator
    Join Date: 11-04-17
    Posts: 20,355
    Betpoints: 743

    William Hill Sportsbook Takes Back Parlay Win 💸

    William Hill Sportsbook Takes Back $2,500 Parlay Win, Citing ‘Terms And Conditions

    Jeff Edelstein
    3/25/21


    Captain Jack Andrews — the pseudonym of a prominent East Coast bettor and analyst — has heard it all before, so when a man from the Midwest reached out to him in December of 2020 saying he felt like he had been taken advantage of by William Hill sportsbook, Andrews decided to take a look, but with trepidation.

    “I tend to vet these claims pretty harshly since the last thing I want to do is be stuck defending an angle shooter,” Andrews told CO Bets via email.

    So he vetted. And what he found was a straight shooter who won a $500 parlay (taking it down for over $2,500) and then, when he attempted to withdraw his winnings, watched as the sportsbook took the winnings away, leaving him with only the $500 he initially deposited.

    On March 23, some three months later, and after repeated attempts to figure out just what happened with both William Hill and the Colorado Division of Gaming (CDG), the bettor received the final word from the CDG: No dice.

    So what, exactly, happened out in Colorado?

    “I travelled from my home in the Midwest to Colorado in December to do some early season skiing,” the bettor said, via email. “I was excited to do some sports betting while I was there because I knew there were some good promotions that most of the sportsbooks were offering for new users. One of the books I signed up for was William Hill. They offered a $500 free bet if you deposited $500. I deposited my $500 and placed my $500 free bet on a 3 leg parlay.”

    Which, as stated earlier, he won.

    At this point, the bettor decided discretion was the bettor part of valor, and went to withdraw his winnings.

    “I believe I elected to use PayPal for my withdrawal method,” the bettor said. “It asked me how much I wanted to withdraw and stated my balance available to withdraw as $3,057.19. I typed in the full amount and submitted it. The next day I checked my PayPal account to see if it had processed yet and did not see my funds. I went back into the William Hill app and saw that the full amount was back in my account. Thinking that there must have been some sort of issue, I attempted to withdraw again using the same method and for the same amount.”

    And this is when things turned sour.

    “A few minutes after this attempt I got two emails from William Hill,” he said. “The first was notifying me that my account has been suspended indefinitely and the second informing me that I am no longer eligible for bonuses and that all my current bonuses and free play has been voided. I initially assumed this just meant I couldn’t do any bonuses in the future, which I found annoying but not that big of a deal. I soon found out that they meant I would not be getting the funds from my winning parlay. I combed the T&Cs and found the section in question. If I remember right, it basically states very vaguely that they reserve all rights and can withhold winnings if you abuse the bonus and try to immediately withdraw it. After a few days they lifted my account suspension and I could see that my balance was only the initial $500 I had deposited.”

    At this point, the bettor reached out to William Hill customer support, got nowhere fast, and was told the decision was final.

    And that’s when he reached out to the Captain.


    Rest of story....

    https://www-cobets-com.cdn.ampprojec...parlay-void%2F

  2. #2
    hubie69
    I am JJ's Bookie
    hubie69's Avatar SBR PRO
    Join Date: 09-16-10
    Posts: 4,626
    Betpoints: 54

    Does William Hill not allow bonuses to be used on/in Parlays? It likely depends on what their bonus rules are specific to Colorado. Not living on Colorado I'm not sure what their rules are.

  3. #3
    pologq
    pologq's Avatar SBR PRO
    Join Date: 10-07-12
    Posts: 11,325
    Betpoints: 209

    which poster here is Captain Jack?

  4. #4
    Vyasports
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 2,826
    Betpoints: 26

    interesting, JJ are you seeing this?

  5. #5
    Brock Landers
    Forever in Debt to your Priceless Advice
    Brock Landers's Avatar Become A Pro!
    Join Date: 06-30-08
    Posts: 41,517
    Betpoints: 1379

    Scumbag books

    Offshore will always be better, ALWAYS

  6. #6
    jjgold
    Update your status
    jjgold's Avatar File Clerk
    Join Date: 07-20-05
    Posts: 361,008
    Betpoints: 1390

    Offshore 10x better

    Lines way better and pay faster!

  7. #7
    Brock Landers
    Forever in Debt to your Priceless Advice
    Brock Landers's Avatar Become A Pro!
    Join Date: 06-30-08
    Posts: 41,517
    Betpoints: 1379

    Quote Originally Posted by jjgold View Post
    offshore 10x better

    lines way better and pay faster!
    this

  8. #8
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 33,088
    Betpoints: 98

    If I read this right, he bet the bonus, not his deposit. He hit and tried to run.

    No offshore book will allow that.

    Rule is fair and dude was wrong to not risk anything.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  9. #9
    DrunkHorseplayer
    DrunkHorseplayer's Avatar Become A Pro!
    Join Date: 05-15-10
    Posts: 4,925
    Betpoints: 12899

    Rule is fair? He deposited, got his bonus and won a legit bet. You book, you lose, you pay.

  10. #10
    Shifty
    Shifty's Avatar Become A Pro!
    Join Date: 08-10-08
    Posts: 410
    Betpoints: 5603

    Hill should have warned the guy that he needed to give them some action to keep the free parlay money. Instead they banned him and confiscated the account without warning.

  11. #11
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 33,088
    Betpoints: 98

    Quote Originally Posted by DrunkHorseplayer View Post
    Rule is fair? He deposited, got his bonus and won a legit bet. You book, you lose, you pay.
    No book let’s you bet bonus only then collect.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  12. #12
    pologq
    pologq's Avatar SBR PRO
    Join Date: 10-07-12
    Posts: 11,325
    Betpoints: 209

    Quote Originally Posted by Shifty View Post
    Hill should have warned the guy that he needed to give them some action to keep the free parlay money. Instead they banned him and confiscated the account without warning.
    agreed. seemed like they could have handled it better.

  13. #13
    dmm
    Doing pretty fair for a square.
    dmm's Avatar SBR PRO
    Join Date: 04-03-20
    Posts: 734
    Betpoints: 556

    Saw this controversy on Twitter. They definitely could have handled it better. Books need to have their software UI clearly reflect their T&C when there's an issue. The site should have simply showed a message on the withdrawal page informing the player they couldn't withdraw.

  14. #14
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 33,088
    Betpoints: 98

    Quote Originally Posted by dmm View Post
    Saw this controversy on Twitter. They definitely could have handled it better. Books need to have their software UI clearly reflect their T&C when there's an issue. The site should have simply showed a message on the withdrawal page informing the player they couldn't withdraw.
    Agree on how it was not handled properly.

    But payout no

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  15. #15
    PharaohUB
    PharaohUB's Avatar SBR PRO
    Join Date: 01-23-07
    Posts: 4,378
    Betpoints: 958

    Definitely not handled great. William Hill could give two craps about 2500 and now they got bad PR.
    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 04/12/2021

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 04/08/2021

    175 pts

    3-QUESTION
    SBR TRIVIA WINNER 04/01/2021


  16. #16
    Vyasports
    Vyasports's Avatar Become A Pro!
    Join Date: 01-27-19
    Posts: 2,826
    Betpoints: 26

    Quote Originally Posted by PharaohUB View Post
    Definitely not handled great. William Hill could give two craps about 2500 and now they got bad PR.
    +1

  17. #17
    johnnyvegas13
    johnnyvegas13's Avatar SBR PRO
    Join Date: 05-21-15
    Posts: 17,519
    Betpoints: 12

    Not a good look for WH

  18. #18
    Hu$tle
    Hu$tle's Avatar Become A Pro!
    Join Date: 03-31-15
    Posts: 1,353
    Betpoints: 476

    rollover not met

    bonus abuse

  19. #19
    Brock Landers
    Forever in Debt to your Priceless Advice
    Brock Landers's Avatar Become A Pro!
    Join Date: 06-30-08
    Posts: 41,517
    Betpoints: 1379

    No excuse for confiscating pure winnings though

  20. #20
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    I wouldn't call it PURE winnings, the only wager that he made was with the Bonus

    doesn't matter where he played, you can't just bet the bonus, hit and leave

    $20
    Angelman
    donation 02/15/2021


  21. #21
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 48,049
    Betpoints: 14752

    So stop him withdrawing until he does his 1x rollover.

    Not confiscate winnings.
    Points Awarded:

    PharaohUB gave Optional 1 SBR Point(s) for this post.

    Nomination(s):
    This post was nominated 2 times . To view the nominated thread please click here. People who nominated: EasyCover, and mrpapageorgio

    $20
    Angelman
    donation 02/15/2021

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  22. #22
    DrunkHorseplayer
    DrunkHorseplayer's Avatar Become A Pro!
    Join Date: 05-15-10
    Posts: 4,925
    Betpoints: 12899

    Quote Originally Posted by SBR Tony View Post
    I wouldn't call it PURE winnings, the only wager that he made was with the Bonus

    doesn't matter where he played, you can't just bet the bonus, hit and leave
    Why can't you? WillHill made an offer, he accepted it, made a legit bet and won fair and square.

  23. #23
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    Quote Originally Posted by DrunkHorseplayer View Post
    Why can't you? WillHill made an offer, he accepted it, made a legit bet and won fair and square.
    name me one book that will allow you to bet Just the bonus,( one wager ) nothing else, and cash out with your full balance?

    $20
    Angelman
    donation 02/15/2021


  24. #24
    DrunkHorseplayer
    DrunkHorseplayer's Avatar Become A Pro!
    Join Date: 05-15-10
    Posts: 4,925
    Betpoints: 12899

    Probably none, which is ridiculous. If the slimeballs don't like hitting and running, they shouldn't offer a bonus and, as another poster previously stated, WH could easily keep the balance and require a rollover instead of just stealing the winnings.

  25. #25
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 33,088
    Betpoints: 98

    There is more to this story.


    Captain Obvious is slanting the story.

    I’ll bet that.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  26. #26
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    Quote Originally Posted by DrunkHorseplayer View Post
    Probably none, which is ridiculous. If the slimeballs don't like hitting and running, they shouldn't offer a bonus and, as another poster previously stated, WH could easily keep the balance and require a rollover instead of just stealing the winnings.

    But I'm sure you have been gambling for a long time. Every bonus has a catch, be it 1X or 20 and 30X rollover
    unless I missed it somewhere, there must have been something attached to that bonus.

    If there was no terms, that would mean you could open up an account at every book, deposit, take a bonus, just bet the bonus, Hit and walk away at every spot.
    Could you imagine something like this during the Bonus whore days?? They would have had a ball

    $20
    Angelman
    donation 02/15/2021


  27. #27
    DrunkHorseplayer
    DrunkHorseplayer's Avatar Become A Pro!
    Join Date: 05-15-10
    Posts: 4,925
    Betpoints: 12899

    I have been gambling for a while and I was a bonus whore (read: smart consumer); as I stated, why didn't WillHill inform him that a rollover is required instead of stealing the winnings? There is simply no excuse for what they dd.

  28. #28
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 33,088
    Betpoints: 98

    Quote Originally Posted by DrunkHorseplayer View Post
    I have been gambling for a while and I was a bonus whore (read: smart consumer); as I stated, why didn't WillHill inform him that a rollover is required instead of stealing the winnings? There is simply no excuse for what they dd.
    IF

    That is what really happened.

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  29. #29
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    Quote Originally Posted by pimike View Post
    There is more to this story.


    Captain Obvious is slanting the story.

    I’ll bet that.
    I kind of agree with you mike
    I can't find the story anywhere else other than that site.

    something like this would have been carried by a couple of others.
    not saying it didn't happen, I just think this would be out there a little more

    $20
    Angelman
    donation 02/15/2021


  30. #30
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    Furthermore, in response to an inquiry from CO Bets, Michael Grodsky, a spokesperson for William Hill, pointed to the terms and conditions to the promo, which ran through Feb. 28. The T&Cs include the both of the following, under sections eight and nine.


    8) A Participant who requests a withdrawal without first wagering the Deposit Match Bonus associated with the Qualifying Deposit may have that Free Bet voided at the sole discretion of William Hill.


    Clearly, William Hill took full advantage of that “may” clause above, and:

    9) There is no rollover or wagering requirements on any winnings earned from Free Bets; however, a Participant must wager through their Qualifying Deposit in order to cash out any winnings earned from the Free Bet.


    William Hill also addresses the topic of withdrawals in Section 10 of its Terms and Conditions, a provision entitled “cash-outs.”

    $20
    Angelman
    donation 02/15/2021


  31. #31
    SBR Tony
    SBR Tony's Avatar Moderator
    Join Date: 01-31-18
    Posts: 3,811
    Betpoints: 1872

    So going by the above, even though they didn't call it a 1X rollover, they still want the bettor to wager through their deposit

    Still would like to see how the promo was posted

    $20
    Angelman
    donation 02/15/2021


  32. #32
    kmarinouofm
    Those who stay.. will be Champions!
    kmarinouofm's Avatar Become A Pro!
    Join Date: 01-26-09
    Posts: 8,398
    Betpoints: 1099

    No rollover? What am I missing?

  33. #33
    big joe 1212
    big joe 1212's Avatar SBR PRO
    Join Date: 06-01-08
    Posts: 17,706
    Betpoints: 50

    I did this with almost every online book in NJ. No problems. However, not with William Hill as I had an account there already.

    $20
    Angelman
    donation 02/16/2021

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


  34. #34
    Shifty
    Shifty's Avatar Become A Pro!
    Join Date: 08-10-08
    Posts: 410
    Betpoints: 5603

    Quote Originally Posted by big joe 1212 View Post
    I did this with almost every online book in NJ. No problems. However, not with William Hill as I had an account there already.
    I bet William Hill would not have been allowed to pull this stunt in NJ or some other states that are better regulated.

  35. #35
    big joe 1212
    big joe 1212's Avatar SBR PRO
    Join Date: 06-01-08
    Posts: 17,706
    Betpoints: 50

    Quote Originally Posted by Shifty View Post
    I bet William Hill would not have been allowed to pull this stunt in NJ or some other states that are better regulated.
    Good thing I did not do it with them. Other books just had 1x roll if you won off the free wager they give you by losing the risk free.

    FanDuel had a 1k risk free. I won on that 1k bet on a +100 wager. Cashed out $2,000 the next day.

    $20
    Angelman
    donation 02/16/2021

    SBR Bash
    Punta Cana
    Attendee 2/4/2017


12 Last
Top