been with them for five years, never had an issue with them until now.

Had a withdrawal, (three figures)

They sent me an email asking for proof of address. I had done this years ago and had confirmation
that all was good.

Anyway I sent the information again. This was three days ago. I have yet to receive confirmation
that they have received it,a nd my withdrawal hasn't been processed.

Has anyone made a withdrawal with them lately?