SBR Bill Dozer reports: Phoenix Rising Group, including AllSportsCasino, downgraded from C to D+. Management, who attempts to run the office remotely, has been unavailable to deal with disputes, which are occurring frequently due to ineffective fraud controls. AllSports recently agreed to mediation from SBR in an effort to resolve one of these issues, and agreed to pay player $1,000 as a result. Six weeks later payment has not been made. CS complaints are also on the rise and one player complains he has been waiting four weeks for a $2,500 withdrawal by check. Customer service blames the holiday week and miscommunication regarding how the check would be delivered. Phoenix Rising will be reevaluated once all payments and disputes are settled.
