IASbet - money problem!

[r00t]

Dear Mr. Dozer,
On 5 september this year, I make registration in IASbet, because I read from Sportsbookreview, that this bookmaker is rated with “B”, what must mean that my money will be absolutely safe there. Still more that IASbet are new owner to CANBET – bookmaker that are in “Sportsbookreview Green List” and are rated with “A-“ . My IASbet user ID was: z514531 .
Immediately after registration, I make deposit via my credit card – **********. I deposit in IASbet $500 and receive $50 bonus /10% bonus from your first deposit/.
All amount I place on “Hungary – Sweden” game, qualification for “Word Championship”. I bet ot “Sweden WIN” – coefficient 1.92 ! The game finish 0:1, i.e. Sweden win and my Balance in IASbet grow to $1056.
On 24 september, I place all my money on France – 1 division game “Auxerre – Sochaux”. I bet on “Auxerre WIN” – coefficient 1.90 ! The game finish 3:0, i.e. Auxerre win and my Balance in IASbet grow to $2006.40 .
Before to continue with bets in IASbet, on 24 september, I decided to test their “Withdraw system”. I send them e-mail with withdraw request. IASbet require from me to prove my identify with official document. I send them and successful complete there identification procedure. IASbet was agree to pay me in two differently ways:
1.) In my ********** – the amount equal to my deposit, i.e. $500;
2.) In my Moneybookers account – the amount of $1506.
In my IASbet account was remain $0.40 .
On 26 september, I receive my Moneybookers withdraw from e-mail: melissa.evans@iasbet.com, but stil do not receive my withdraw to my **********.
On 7 october, I try to log in into my IASbet account, but without success. I put in touch with IASbet “Live Help”, and from one of their employee, whose name was “Mark”, I understand that my IASbet account was cloused! I ask for reason, and receive this answer:
“Mark: Ivan your IAS account was closed due to a ********** that was made to your IAS account”.
I can not understand very well, what this guy want to say, ask again for more detail and receive this answer:
“Mark: Ivan it would appear that you have raised a dispute through your bank regarding the USD $500.00 deposit from your credit card to your IAS account. IASbet closed your account due to possible fraud”.
But this was lie! My credit card was from United Bulgarian Bank, and this bank is a member of NBJ Group. I use my ********** for deposit and withdraw in several online bookmakers, and never have any problem. But the fact, that assure me, that IASbet lie, is that I have official bank statement for all transaction with my ********** for september, and from there was obvious, that on 07.09.2005, i.e. 7 september, the amount of $500 was pay to “IASBET COM PTY LTD”.
When I say all this fact to “Mark” and require official document, from their bank where I can see, that my bank refuse to pay this $500 to IASBet, because I if this was a try, this will mean that my bank falsify my signature and steal this money from my account.
The answer, who I receive from “Mark” was unexpected:
“Mark: I may be wrong about this Ivan so please don't blame your bank on this. They may not have sent us anything. I believe that our Account's Dept closed your account and perhapd they want to do this. And IASbet will not pay you this $500.”
I was in shock. And can not understand and belive what is going on…
Yesterday night, i.e. 10 octomber, I put in touch again with IASbet “Live Help” and ask for explanation, but receive answer, that IASbet still do not have “Official standpoint” for my case.
Now I can do not know what to do…
IASbet, which rating is “B” and who is owner to english bookmaker CANBET – with rating “A-“, fraud me and steal my money. How to belive in any appraisal now, when one of “best and reliable bookmaker” according to Sportsbookreview, turn out to swindler?
If anybody have any idea or commentary, please fill free to say here.

[Quarm]

sounds bad, and i hope it works out for you.
You should consider getting a Neteller account for betting, credit cards seem to cause problems all the time.

[jjgold]

Credit cards will cause you problems and books hands are tied with issues like this because lots of fraud goes on.

Quarm is right about staying away from creditc cards

Billy hopefully will try to help you out

[pags11]

yeah, this is too bad...but neteller will prevent any future problems...

[Bill Dozer]

Hello Root,

I'm not sure I understand what took place but hopefully we can help you work this out.

It appears that IAS believes you or your bank is already in the process of retrieving these funds by charging back so I'm confused by their statement that they will not be paying you the $500.

It doesn't appear that they are claiming your bank refused to pay since they did receive the funds and have paid you the winnings from the deposit. There may be some miscommunication on what the issue is.

Lastly, Mark's statement that they may have simply chose not to refund your card is odd since this is the only part of your balance that you have the ability to forcefully retrieve. If they wanted to confiscate any of your money they would have had to deduct it from your winnings. They would not have anything to gain by withholding this portion of your balance.

Have you contacted your bank to see if they could provide any additional information about the $500 transaction?

We should be able to help you find out what the problem is. Please email me assistance@SportsbookReview.com or provide your email here.

[r00t]

Dear Mr. Dozer,
You ask me question:

Have you contacted your bank to see if they could provide any additional information about the $500 transaction?

Yes I did. And my bank assure me, that the money was paid to "“IASBET COM PTY LTD” on 7 september, i.e. 2 days after transaction from my ********** to my IASbet account.
Also I have online bank account in the same bank, i.e. United Bulgarian Bank, and from there I can print monthly statement for all transaction, credit and debit, from my **********.
I send you e-mail with copy of this statement in *.pdf format. From there you can see all deposit for september, as deposits to: INTERWETTEN, IASBET, STAN JAMES and WILLIAM HILL.
You understand, that if IASbet do not receive this deposit for $500, this will mean, that my bank commit a crime. This will mean, that my bank steal this money, then falsify my signature and without my knowledge start "International Arbitration Procedure", i.e. raised a dispute about this transaction. And if this was happen, my bank will lose her "Bank licence" and will lose millions.
But I don not beliеve that this is possible, furthermore that my bank is a member to NBJ Group, alliance that have more than 20 banks in several country in Europe.
I hope, that you can touch with IASbet management and will explain the situation.
May be IASbet think, that since I'm from Bulgaria, country in East Europe that 15 years ago was member and part of the "Communist Block", IASbet can treat me as some "aborigines", i.e. unlettered person. I think that they will never treat in the same way with some: German, French, Spanish, Italian citizen. But please, remeber to IASbet, that after 1/one/ year Bulgaria will be a full member to "Europen Union".
And let they know, that as a public company whose stocks are trade in "Australian Stok Exchange", one scandal for financial fraud will throw down the price of their stocks.
For me $500 are not a huge amount and I can calmly to forget about this money.
But I can not accept somebody to call me "Lair" and "Cheater". This I'll not permit!
In advance, thank you for your help.
I stay with all respect to you and to your work.
M.Sc. Ivan Hristov

[pags11]

interesting developments here...

[natrass]

r00t ... I am sure you are aware of the situation with bookies and East European punters. There is a long history of people from East Europeans opening accounts with credit cards, betting and then charging back their original deposit. Some bookies will not do business wth some nationalities now because of this happening so much.

I am sure that this doesn't apply to you but I would expect that this is the root of the problem (no pun intended). I am sure they can quickly determine if a ********** was made ... and lets face it, the chances that the bank will have tried to steal your money is a slim one dont you think. So, if a ********** has been ordered then I am sure you will both want this to be investigated.

Good luck and let us know how it goes.

[aceking]

IAS and Canbet are National Institutions , backed by the Australian Government .

the problem is more likely on your side .

[slugger]

I have played at IAS and it is a well run book

[r00t]

IAS and Canbet are National Institutions , backed by the Australian Government .

the problem is more likely on your side .

If IASbet and Canbet are National Institutions, I'm sure that they will find their mistake.
I never said, that IASBet are swindler!
I think that some of their employee do not finish his job, and all this situation is just one big misunderstanding.
And I can not understand how the problem can be on my side?
1.) Make clear deposit from my **********;
2.) 2 days later, "“IASBET COM PTY LTD” receive the money, i.e. $500. This is obviously from my monthly bank statement;
3.) Place a bet on Word Championship qualification game "Hungary – Sweden" - this was not some suspicious game;
4.) Place a bet on France – 1 division game “Auxerre – Sochaux” - this was not some suspicious game to;
5.) Completely pass IASbet "identify procedure";
6.) Receive one withdraw for $1506 via Moneybookers.
And here things went wrong. IASbet close my account without official explanation, do not inform me about this. Some of their employee said that I "raised a dispute through my bank about this transaction" and just few minutes later, the same employee renounce of his words and said that is not sure about the real reason, IASbet to close my account and refuse to pay me.
I repeat again: "Never said, that IASbet are scoundrels!". But they do not want to speak with me and to explain me their point of view, supported with official documents and evidence.
I'll wait Mr.Dozer, may be he will find more information about this situation.

[jay88]

They did pay you!! This is only a dispute with a credit card deposit.
Just talk to your bank and talk the IASBET make it clear to them that if they don't refund your money soon you'll do a **********. It is as simple as that... You got your winnings and you are still entitled of refunding your $500.
I'm sure that if you tell IASbet that you intend of doing a ********** if they don't refund your credit card soon, they'll start moving in no time.
IASbet is solid, that is for sure, what most of you people don't understand is that to use your credit card online for gambling makes things a bit harder on you and on the sportsbook for all the frauds out there.

[r00t]

Dear Mr. Dozer,
I want to thank you for your help.
Today I receive e-mail from IASbet. Here I'll post this e-mail:

Dear Ivan,

Thank you for your patience in relation to this matter.

I confirm that your IAS account has been reopened and currently has a balance of USD $500.40.

I have had an opportunity to follow this matter up with our Account's Department.

Apparently on 26th September 2005 a withdrawal of USD $500.00 was processed from your IAS account and electronically transferred to your ********** account number xxxxxxxxxxxxxxxx /here are my ********** numbers/ held at United Bulgarian Bank.

These funds were later returned back to IAS from the beneficiary bank (United Bulgarian Bank) with the message being:

'Beneficiary bank unable to apply funds for the below reason: INVALID BENEFICIARY ACCOUNT NUMBER'

In order to effect payment to you Ivan, may I confirm the details that IAS currently holds on your United Bulgarian Bank **********?

The details we have on file are as follows:
.......................
......................

IAS acknowledges that your account closure may have caused some inconvenience.

However, it is common practise in these instances that IAS will close accounts from time to time to ensure that both the client's funds are protected & preserved. Also, to protect both the client and company against unwanted fraud.

Please advise this information at your convenience so payment can be effected.

Kind regards,

Mark Sailer

Unaccountable for me in this situation is that the number that IASbet have are the same, as the number from my **********. In spite of all, the transaction from IASbet to my bank was unrealized. I'll continue to investigate this case. The truth is out there...

But most important for me is that IASbet understand that I do not "raised a dispute through my bank regarding the USD $500.00 deposit from my credit card to my IAS account", i.e. I am not a swindler.

Thank you again Mr. Dozer and respect for all that you do.

[natrass]

Nice

[Santo]

I didn't think Mastercards supported gaming refunds any more?

[Bill Dozer]

r00t,

I'm glad it is being worked out. Let us know what happens with this second attempt to get this money back to your card. This is a good example of the challenges credit cards pose. IAS will look to send you these funds via a different method if there is a problem again. You will probably have to fill out a credit card "agreement".