DimelineSportsbook behavior (complaint)....
Hello everyone.
I make note of this here to all interested.
It as been made an official complaint about it.
---------------------------------------------------------------------------
This is a complaint about a refunded wager on DimelineSportsbook that i will expose here.
My user in DimelineSportsbook is "***********".
On 2009-02-03 i made this wager of $1100:
1) Event: San Antonio Spurs at Denver Nuggets
Play Time: 2009-02-03 21:05
Selection: Denver to win
Odds: Point Spread (-6.0) -110
Final Score: Denver 104 San Antonio 96
This wager was placed 3 hours before the game start. It was accepted by the sportsbook and confirmed by them as
i show in the print screen's that i send to you.
Later that day i went to see that result and i see the Denver Nuggets won the game by 8 points.
After, i go to my account and see that my wager was Refunded (as showed by the print) the bet amount.
Went to live chat to see what happend and they told me the most unbelieveble excuse.
The bet was refunded because of an injurie that moved the line 7 points. I think this is incredible. as you can see in the chat
transcription that i have they told me this:
"
Elsa: it was refund when Denver made the spread -6
Elsa: Wager ID 80947(67979)
Samantha: The bet was canceled because the line moved 7 points.
Elsa: but u accepted the wager
Samantha: Yes because there was no injuries at that time.
Elsa: i went offline after making that wager
Samantha: ok
Samantha: Every effort will be made to ensure that all information available on the Internet site is accurate.
However, if an error is made in the prices or conditions published online, we reserve the right to
correct any mistakes and to settle any bets already laid at the correct price.
Elsa: u could send an email for me saying that the line as changed
Elsa: nothing
Elsa: settle any bets already laid at the correct price.
Samantha: We will note that for the future
Elsa: ~what was the price
Samantha: The bet was canceled on boths sides. All bets were canceled."
After this miss samantha try to close the chat and i consider this behavior unaceptable. You can see all this in the chat.
As she says on that rule my bet could only be changed in the price:
"we reserve the right to correct any mistakes and to settle any bets already laid at the correct price."
They could never Refun or cancel a bet like this. This was not a wrong line.
They refuse terminently to set the wager as a WIN so the complaint i present.
Well later as you also can see in the print of the chat miss samantha did closed my chat window when i had made a question.
This is unaceptable behavior from a sportsbook.
Would like to read your opinions.
Thank u.
Elsa
I make note of this here to all interested.
It as been made an official complaint about it.
---------------------------------------------------------------------------
This is a complaint about a refunded wager on DimelineSportsbook that i will expose here.
My user in DimelineSportsbook is "***********".
On 2009-02-03 i made this wager of $1100:
1) Event: San Antonio Spurs at Denver Nuggets
Play Time: 2009-02-03 21:05
Selection: Denver to win
Odds: Point Spread (-6.0) -110
Final Score: Denver 104 San Antonio 96
This wager was placed 3 hours before the game start. It was accepted by the sportsbook and confirmed by them as
i show in the print screen's that i send to you.
Later that day i went to see that result and i see the Denver Nuggets won the game by 8 points.
After, i go to my account and see that my wager was Refunded (as showed by the print) the bet amount.
Went to live chat to see what happend and they told me the most unbelieveble excuse.
The bet was refunded because of an injurie that moved the line 7 points. I think this is incredible. as you can see in the chat
transcription that i have they told me this:
"
Elsa: it was refund when Denver made the spread -6
Elsa: Wager ID 80947(67979)
Samantha: The bet was canceled because the line moved 7 points.
Elsa: but u accepted the wager
Samantha: Yes because there was no injuries at that time.
Elsa: i went offline after making that wager
Samantha: ok
Samantha: Every effort will be made to ensure that all information available on the Internet site is accurate.
However, if an error is made in the prices or conditions published online, we reserve the right to
correct any mistakes and to settle any bets already laid at the correct price.
Elsa: u could send an email for me saying that the line as changed
Elsa: nothing
Elsa: settle any bets already laid at the correct price.
Samantha: We will note that for the future
Elsa: ~what was the price
Samantha: The bet was canceled on boths sides. All bets were canceled."
After this miss samantha try to close the chat and i consider this behavior unaceptable. You can see all this in the chat.
As she says on that rule my bet could only be changed in the price:
"we reserve the right to correct any mistakes and to settle any bets already laid at the correct price."
They could never Refun or cancel a bet like this. This was not a wrong line.
They refuse terminently to set the wager as a WIN so the complaint i present.
Well later as you also can see in the print of the chat miss samantha did closed my chat window when i had made a question.
This is unaceptable behavior from a sportsbook.
Would like to read your opinions.
Thank u.
Elsa