Originally <a href='https://www.sportsbookreview.com/forum/showthread.php?p=30881300'>posted</a> on 05/17/2022:
No problem kkkk.
First of, you need to contact the escalation team and ask for a "Deadlock Email" which is used to show the ADR service that you have given Betfair time to try and resolve it.
I would not ask any other questions or talk about anything else. If they refuse, point whoever you are speaking to to this page (https://www.betfair.com/aboutUs/Dispute.Resolution/) and say "I am following your dispute procedure and you are refusing to allow me access. Can you please explain why you are not following that published procedure for me?"
If they still refuse let me know and I can show you how to get a rocket put up them.
When they give you the deadlock email then you can submit a request for mediation by IBAS.
1) Register an account here: https://www.ibas-uk.com/consumers/register-with-ibas/
2) Submit a complaint here: https://www.ibas-uk.com/login?Return.../make-a-claim/
This is not a speedy process unfortunately. It will take months :\
There is another option if you outside UK via https://ecogra.org/forms/adr-dispute-step-1
No problem kkkk.
First of, you need to contact the escalation team and ask for a "Deadlock Email" which is used to show the ADR service that you have given Betfair time to try and resolve it.
I would not ask any other questions or talk about anything else. If they refuse, point whoever you are speaking to to this page (https://www.betfair.com/aboutUs/Dispute.Resolution/) and say "I am following your dispute procedure and you are refusing to allow me access. Can you please explain why you are not following that published procedure for me?"
If they still refuse let me know and I can show you how to get a rocket put up them.
When they give you the deadlock email then you can submit a request for mediation by IBAS.
1) Register an account here: https://www.ibas-uk.com/consumers/register-with-ibas/
2) Submit a complaint here: https://www.ibas-uk.com/login?Return.../make-a-claim/
This is not a speedy process unfortunately. It will take months :\
There is another option if you outside UK via https://ecogra.org/forms/adr-dispute-step-1