Originally posted on 05/27/2015:

Thank you for all who gave me help. I was able to resolve the problem by chatting with the Manager. It has come to a successful outcome. Things could have been much easier if the original Agent was not so abrasive but, that a positive outcome was reached I am happy with 5 dimes. If anyone wants names or more details send me a private message but, its really not to interesting of a story all in all.