Imo, all 5dimes lines should be positive. They couldn't lose.
Eg.
Raiders +325
Bengals +400
New player contacts the book and says, "ummm I think your line is wrong. Shouldn't it be Bengals -400?"
The rep then tells them, "no that is correct." Player thinks it's funny and asks another rep for clarification. The 2nd rep says "that is a good line. no problems with it."
Player fistpumps.
And bets $1000 on Raiders and $1000 on Bengals.
Bengals win.
Player wins his Bengals bet so now his account has $5000.
He makes wagers for the next 2 months and brings his account up to $40k.
Now he tries to cash out.
Red flags are waved. 5d won't honour the cashout because the Bengals win was a bad line. So they take all the money from the players account.
Player talks to support. Gets transferred to Tony.
Tony says: that was a bad line. you scammed the system. why didn't you ask me about the line?
New player: sorry tony, who are you? why would i ask for you? i talked to customer support. 2 people said it was fine.
Tony: i am the boss. you should always ask for me.
New player: sorry i didn't see anywhere in the rules where it states I should ask for 'Tony' if I think there's a line problem.
Tony: you thieving bastard. i'm coming for you. sleep well.
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this is essentially what happened.
Bill Dozier: 5dimes pays me healthily. They are an A+ book. New player freerolled.